Exam 7: Organisational Planning and Goal Setting

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Tassie Devil Brewery has used MBO for the past year.Top management just finished evaluating overall performance.The next step in the MBO process should be:

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Contingency plans are also referred to as:

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Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organisation to reach its overall goals.

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The management function concerned with defining goals for future organisational performance and deciding on tasks and resources needed to attain them is known as goal-setting.

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In using MBO,objectives should be set:

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______________ goals or long-term plans are concerned with objectives greater than three years into the future.

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A(n)__________________(two words)is a broadly stated definition of basic business scope and operations that distinguishes the organisation from others of a similar type.

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A __________________ is the planning cycle that institutes quality management practices.

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All of the following are characteristics of effective goal setting except that goals should be:

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Managers can't always anticipate future events and build scenarios to cope with them.

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The five criteria for effective goals are: That they are specific and measurable,that they ________________ (three words),that they are challenging but realistic,that they have a defined time period,and that they are ___________________ (three words).

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The fourth step in the MBO process is:

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Compare the four levels of goals and plans.

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Which of these define boundaries within which to make a decision?

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Goals and plans are valuable to an organisation because they provide legitimacy,rationale for decisions and an increase in motivation and commitment.

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According to the hierarchy of goals and plans,strategic plans have a direct relationship to operational plans.

(True/False)
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___________________ (two words)are the responsibility of lower management (i.e.department leaders and individual employees).

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The act of determining the organisation's goals and the means for achieving them is called goal setting.

(True/False)
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Differentiate between the terms 'goal','plan' and 'planning'.

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A desired future state that the individual or organisation attempts to realise is a goal.

(True/False)
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