Exam 17: Communication in Organisations

In a network,team members must communicate through one individual to solve problems or make decisions.In a network,individuals can communicate freely with other team members.

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(Multiple Choice)

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Question 1

Correct Answer:

Verified

A formal communication channel is a communication channel that flows within the chain of command.

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(True/False)

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Question 2

Correct Answer:

Verified

True

Feedback occurs when managers use evaluation and communication to help individuals and the organisation learn and improve.

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(True/False)

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Question 3

Correct Answer:

Verified

True

________________ (two words)relates to messages that flow from the lower to the high levels in the organisation's hierarchy.

(Short Answer)

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Question 4

___________________ (two words)channels are those that flow within the chain of command or task responsibility as defined by the organisation.

(Short Answer)

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Question 5

Which of these is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organisation?

(Multiple Choice)

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Question 6

List the elements of effective written communications.

(Short Answer)

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Question 7

Characteristics of a poor listener include all the following,except:

(Multiple Choice)

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Question 8

Keys to effective listening include all of the following,except:

(Multiple Choice)

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Question 9

Each of the following are examples of non-verbal communication,except:

(Multiple Choice)

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Question 10

List the three types of horizontal communication.

(Short Answer)

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Question 11

The amount of information that can be transmitted during a communication episode is known as __________________ (two words).

(Short Answer)

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Question 12

Response by the receiver to ascend as communication is known as __________________.

(Short Answer)

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Question 13

All of these are all examples of individual barriers to communication,except:

(Multiple Choice)

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Question 14

Any interference with the effective transmission of a message is known as ____________________.

(Short Answer)

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Question 15

The grapevine is an important means of communication that exists in companies.Most of the information passed through the grapevine is:

(Multiple Choice)

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Question 16

Horizontal communication is the lateral or diagonal exchange of messages among peers or co-workers.

(True/False)

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Question 17

The receiver __________ the symbols to interpret the meaning of the message.

(Multiple Choice)

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Question 18

Four primary skills for communicating a crisis to others in the organisation are: maintaining a focus,being visible,getting the awful truth out and communicating a vision for the future.

(True/False)

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Question 19

Identify and define the personal communication channels available to a manager.Using examples,indicate how a manager might use each of these channels to encourage the adoption of an innovative technology that is likely to result in job-reassignments for existing employees.

(Essay)

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Question 20

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Exam 17: Communication in Organisations

In a __________ network,team members must communicate through one individual to solve problems or make decisions.In a __________ network,individuals can communicate freely with other team members.

A formal communication channel is a communication channel that flows within the chain of command.

Feedback occurs when managers use evaluation and communication to help individuals and the organisation learn and improve.

________________ (two words)relates to messages that flow from the lower to the high levels in the organisation's hierarchy.

___________________ (two words)channels are those that flow within the chain of command or task responsibility as defined by the organisation.

Which of these is described by the text as a communication channel that flows within the chain of command or task responsibility defined by the organisation?

List the elements of effective written communications.

Characteristics of a poor listener include all the following,except:

Keys to effective listening include all of the following,except:

Each of the following are examples of non-verbal communication,except:

List the three types of horizontal communication.

The amount of information that can be transmitted during a communication episode is known as __________________ (two words).

Response by the receiver to ascend as communication is known as __________________.

All of these are all examples of individual barriers to communication,except:

Any interference with the effective transmission of a message is known as ____________________.

The grapevine is an important means of communication that exists in companies.Most of the information passed through the grapevine is:

Horizontal communication is the lateral or diagonal exchange of messages among peers or co-workers.

The receiver __________ the symbols to interpret the meaning of the message.

Four primary skills for communicating a crisis to others in the organisation are: maintaining a focus,being visible,getting the awful truth out and communicating a vision for the future.

Identify and define the personal communication channels available to a manager.Using examples,indicate how a manager might use each of these channels to encourage the adoption of an innovative technology that is likely to result in job-reassignments for existing employees.

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Individual Behaviour in Organisations

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In a network,team members must communicate through one individual to solve problems or make decisions.In a network,individuals can communicate freely with other team members.