Exam 17: Communication in Organisations

The acquisition and cultivation of personal relationships across departmental,a hierarchical and even organisational boundaries are referred to as a(n):

Personal networking refers to the acquisition and cultivation of personal relationships that cross departmental,hierarchical and even organisational boundaries.

An example of upward communication is performance feedback.

__________________ (two words)relates to the acquisition and cultivation of personal relationships that cross departmental,hierarchical and even organisational boundaries.

Informal communication channels exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.

The primary skills for effectively communicating in times of crisis include the following,except:

The key elements of communication include:

Upward communication is usually used to communicate information about all of the following,except:

Which of these is necessary for communication to be considered two-way?

The capacity of an information channel is influenced by:

A communication structure in which team members communicate through one individual to solve problems or make decisions is called:

Communication channels that exist outside the formally authorised channels of an organisation and do not adhere to the organisation's hierarchy of authority are known as personal networking.

The number of cues and the level of potential noise in a channel that is selected for communication refer to the channel richness.

___________________ (two words)channels exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.

A group communication process aimed at creating a culture based on collaboration,fluidity,trust and commitment to shared goals is referred to as a(n):

Star Systems,Inc.of Singapore uses its electronic mail system to inform employees of many upcoming events.Unfortunately,many employees do not have access to or don't use computers on a regular basis.This is an example of what type of communication barrier?

Define non-verbal communication and briefly discuss its importance to communicating in organisations.

List the characteristics of an effective listener.

In terms of channel richness,face-to-face communication is considered inferior to all other channels because of the constant need to respond to questions from the listener.

__________ skills are a fundamental necessity in every part of a manager's job.