Question 1

___________________ (two words)refers to the messages and information sent from top management to employees in a downwards direction.

Accepted Answer

Downward c

Question 2

A poor listener is one that judges the content of the message and skips over delivery errors.

Accepted Answer

A) True 
 B)False

Question 3

When Australian business The Finishing Touch installed an electronic mail system,what element of the communication process changed?

Accepted Answer

A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver 
A)  Channel 
B)  Message 
C)  Sender 
D)  Filter 
E)  Receiver

Question 4

Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.

Accepted Answer

A) True 
 B)False

Question 5

Communication is defined by the text as the process by which information is:

Accepted Answer

A)  shared 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour 
C)  received 
D)  transmitted to others 
E)  stored. 
A)  shared 
B)  exchanged and understood by two or more people, usually with the intent to motivate or influence behaviour 
C)  received 
D)  transmitted to others 
E)  stored.

Question 6

Communication networks must always have one specified individual to help coordinate the numerous network messages efficiently and effectively.

Accepted Answer

A) True 
 B)False

Question 7

List the characteristics of a poor listener.

Accepted Answer

-Is passive,laid-back
-Tunes out dry sub

Question 8

The skill of asking questions is important for effective management as it builds trust and critical thinking ability within the organisation.

Accepted Answer

A) True 
 B)False

Question 9

Dialogue across boundaries and hierarchical levels about the organisation's vision,critical strategic themes and the values that help achieve important goals is known as a(n): ____________________( two words).

Accepted Answer

strategic

Question 10

Which of the following is/are part of keys to effective listening?

Accepted Answer

A)  Listen for facts 
B)  Be passive, laid-back 
C)  Listen for ideas 
D)  Have preconceptions 
E)  All of these choices. 
A)  Listen for facts 
B)  Be passive, laid-back 
C)  Listen for ideas 
D)  Have preconceptions 
E)  All of these choices.

Question 11

In order to build an effective personal communication network,it is advised that you:

Accepted Answer

A)  build it before you need it 
B)  keep yourself interesting 
C)  make it win-win 
D)  focus on diversity 
E)  All of these choices. 
A)  build it before you need it 
B)  keep yourself interesting 
C)  make it win-win 
D)  focus on diversity 
E)  All of these choices.

Question 12

Communication channels that exist outside the formally authorised channels of an organisation and do not adhere to the organisation's hierarchy of authority are known as personal communication channels.

Accepted Answer

A) True 
 B)False

Question 13

__________ and __________ are potential sources for communication errors,because knowledge,attitudes and background act as filters.

Accepted Answer

A)  Encoding; channel 
B)  Encoding; noise 
C)  Decoding; channel 
D)  Decoding; encoding 
E)  Decoding; noise 
A)  Encoding; channel 
B)  Encoding; noise 
C)  Decoding; channel 
D)  Decoding; encoding 
E)  Decoding; noise

Question 14

__________________ (two words)is useful because it builds trust and openness between managers and employees,builds critical thinking skills,and gives people a chance to make a difference in their organisation.

Accepted Answer

The answer of __________________ (two words)is useful because it builds...

Question 15

Which of these is an advantage of high channel richness?

Accepted Answer

A)  Slow feedback 
B)  Premeditated 
C)  Provides record 
D)  Easily disseminated 
E)  Personal 
A)  Slow feedback 
B)  Premeditated 
C)  Provides record 
D)  Easily disseminated 
E)  Personal

Question 16

Multiple channels involve the use of a variety of communication methods,both formal and informal,and then informing involving employees and others in the organisation's activities.

Accepted Answer

A) True 
 B)False

Question 17

The _____________ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organisation.

Accepted Answer

The answer of The _____________ is an informal,person-to-person communication network...

Question 18

List the five types of upward communication.

Accepted Answer

The five types of information

Question 19

A(n)________________ (two words)is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

The answer of A(n)________________ (two words)is a team communication structure...

Question 20

The company grapevine refers to any informal,person-to-person communication network that exists within an organisation.

Accepted Answer

A) True 
 B)False

Exam 17: Communication in Organisations

___________________ (two words)refers to the messages and information sent from top management to employees in a downwards direction.

A poor listener is one that judges the content of the message and skips over delivery errors.

When Australian business The Finishing Touch installed an electronic mail system,what element of the communication process changed?

Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.

Communication is defined by the text as the process by which information is:

Communication networks must always have one specified individual to help coordinate the numerous network messages efficiently and effectively.

List the characteristics of a poor listener.

The skill of asking questions is important for effective management as it builds trust and critical thinking ability within the organisation.

Dialogue across boundaries and hierarchical levels about the organisation's vision,critical strategic themes and the values that help achieve important goals is known as a(n): ____________________( two words).

Which of the following is/are part of keys to effective listening?

In order to build an effective personal communication network,it is advised that you:

Communication channels that exist outside the formally authorised channels of an organisation and do not adhere to the organisation's hierarchy of authority are known as personal communication channels.

__________ and __________ are potential sources for communication errors,because knowledge,attitudes and background act as filters.

__________________ (two words)is useful because it builds trust and openness between managers and employees,builds critical thinking skills,and gives people a chance to make a difference in their organisation.

Which of these is an advantage of high channel richness?

Multiple channels involve the use of a variety of communication methods,both formal and informal,and then informing involving employees and others in the organisation's activities.

The _____________ is an informal,person-to-person communication network of employees that is not officially sanctioned by the organisation.

List the five types of upward communication.

A(n)________________ (two words)is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

The company grapevine refers to any informal,person-to-person communication network that exists within an organisation.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

and are potential sources for communication errors,because knowledge,attitudes and background act as filters.