Exam 17: Communication in Organisations

Open communication refers to organisational efforts to share all types of information throughout the organisation,across functional and hierarchical boundaries simultaneously.

(True/False)

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Question 61

To ____________________ a message is to select the symbols used to compose a message.

(Short Answer)

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Question 62

Communication channels that exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority are referred to as a(n):

(Multiple Choice)

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Question 63

When verbal and non-verbal messages are contradictory,the receiver usually will give more weight to behavioural actions than to verbal messages.

(True/False)

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Question 64

The communication of problems and expectations,suggestions for improvement,performance reports,and grievances and disputes are all examples of downward communications.

(True/False)

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Question 65

A group of Internet-based applications that would allow the creation and exchange of user generated content is known as:

(Multiple Choice)

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Question 66

List the five barriers to organisational communication.

(Short Answer)

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Question 67

Which of these is a disadvantage of low channel richness?

(Multiple Choice)

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Question 68

In addition to conveying information,communication can be used by a manager to both _ and to others in the workplace.

(Short Answer)

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Question 69

Non-verbal communication has the greatest impact when using which of the following communications channels?

(Multiple Choice)

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Question 70

Identify the four individual level barriers to communication and the ways to overcome them.

(Essay)

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Question 71

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behaviour.

(Short Answer)

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Question 72

Non-verbal communication includes facial expression,voice pitch,body language and semantics.

(True/False)

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Question 73

Informal communication channels exist within the formally authorised channels and adhere to the organisation's hierarchy of authority.

(True/False)

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Question 74

When a group of workers have routine tasks to perform,a __________ communication structure allows more time for the task to be completed.

(Multiple Choice)

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Question 75

Describe the concept of channel richness,specify the richest channel and explain why it is so rich.

(Essay)

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Question 76

Downward communication is usually used to communicate information about all of the following,except:

(Multiple Choice)

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Question 77

__________________ (two words)means sharing all types of information throughout the company,across functional and hierarchical levels.

(Short Answer)

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Question 78

Non-verbal communication includes when a person raises their voice during a conversation.

(True/False)

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Question 79

A communication structure in which team members communicate freely with each other and arrive at decisions together is called:

(Multiple Choice)

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Question 80

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Exam 17: Communication in Organisations

Open communication refers to organisational efforts to share all types of information throughout the organisation,across functional and hierarchical boundaries simultaneously.

To ____________________ a message is to select the symbols used to compose a message.

Communication channels that exist outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority are referred to as a(n):

When verbal and non-verbal messages are contradictory,the receiver usually will give more weight to behavioural actions than to verbal messages.

The communication of problems and expectations,suggestions for improvement,performance reports,and grievances and disputes are all examples of downward communications.

A group of Internet-based applications that would allow the creation and exchange of user generated content is known as:

List the five barriers to organisational communication.

Which of these is a disadvantage of low channel richness?

In addition to conveying information,communication can be used by a manager to both _____________ and to ____________ others in the workplace.

Non-verbal communication has the greatest impact when using which of the following communications channels?

Identify the four individual level barriers to communication and the ways to overcome them.

____________________ can be defined as the process by which information is exchanged and understood by two or more people,usually with the intent to motivate or influence behaviour.

Non-verbal communication includes facial expression,voice pitch,body language and semantics.

Informal communication channels exist within the formally authorised channels and adhere to the organisation's hierarchy of authority.

When a group of workers have routine tasks to perform,a __________ communication structure allows more time for the task to be completed.

Describe the concept of channel richness,specify the richest channel and explain why it is so rich.

Downward communication is usually used to communicate information about all of the following,except:

__________________ (two words)means sharing all types of information throughout the company,across functional and hierarchical levels.

Non-verbal communication includes when a person raises their voice during a conversation.

A communication structure in which team members communicate freely with each other and arrive at decisions together is called:

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

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In addition to conveying information,communication can be used by a manager to both _ and to others in the workplace.