Question 1

According to Herzberg,which of these is an example of a hygiene factor?

Accepted Answer

A)  Achievement 
B)  Recognition 
C)  Opportunity for growth 
D)  Responsibility 
E)  Pay 
A)  Achievement 
B)  Recognition 
C)  Opportunity for growth 
D)  Responsibility 
E)  Pay E

Question 2

______________________ (two words)is the administration of a pleasant and rewarding consequence following desired behaviour.

Accepted Answer

Positive reinforcement

Question 3

An emotional and mental state in which employees enjoy their work,contribute enthusiastically to meeting goals and feel a sense of belonging and commitment to an organisation is known as:

Accepted Answer

A)  empowerment 
B)  engagement 
C)  enrichment 
D)  reward power 
E)  None of these choices. 
A)  empowerment 
B)  engagement 
C)  enrichment 
D)  reward power 
E)  None of these choices. B

Question 4

Content and process theories of motivation are found in which approach to motivation?

Accepted Answer

A)  Traditional approach 
B)  Contemporary approach 
C)  Human relations approach 
D)  Human resource approach 
E)  Whole person approach 
A)  Traditional approach 
B)  Contemporary approach 
C)  Human relations approach 
D)  Human resource approach 
E)  Whole person approach

Question 5

__________________________________(three words)relate to the frequency with which,and intervals over which,reinforcement occurs.

Accepted Answer

Schedule o

Question 6

The job characteristics model is effective when a person has:

Accepted Answer

A)  a desire for personal challenge 
B)  a desire for achievement 
C)  a need for challenging work 
D)  All of these choices. 
E)  None of these choices. 
A)  a desire for personal challenge 
B)  a desire for achievement 
C)  a need for challenging work 
D)  All of these choices. 
E)  None of these choices.

Question 7

One of your fellow students is continually late to tutorials.The tutor (Dr Dre)has tried numerous verbal warnings and recently threatened to deduct two per cent off the student's final grade each time he is late without cause.The student then began to show up on time.Based on the above,the tutor's actions are consistent with which of the following reinforcement techniques?

Accepted Answer

A)  Negative reinforcement 
B)  Extinction 
C)  Positive reinforcement 
D)  Rewards enhancement 
E)  Avoidance learning 
A)  Negative reinforcement 
B)  Extinction 
C)  Positive reinforcement 
D)  Rewards enhancement 
E)  Avoidance learning

Question 8

According to McClelland,a high need for __________ is associated with successful attainment of top levels in the organisational hierarchy.

Accepted Answer

A)  power 
B)  achievement 
C)  affiliation 
D)  success 
E)  expertise 
A)  power 
B)  achievement 
C)  affiliation 
D)  success 
E)  expertise

Question 9

___________________ (two words)is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Accepted Answer

The answer of ___________________ (two words)is the application of motivational...

Question 10

Factors that involve the presence or absence of job dissatisfiers,such as working conditions or pay,are known as ___________________ (two words).

Accepted Answer

The answer of Factors that involve the presence or absence...

Question 11

Empowering employees means giving employees:

Accepted Answer

A)  information 
B)  knowledge 
C)  power 
D)  rewards 
E)  All of these choices. 
A)  information 
B)  knowledge 
C)  power 
D)  rewards 
E)  All of these choices.

Question 12

Which of the following techniques reduces the likelihood that behaviour will be repeated?

Accepted Answer

A)  Positive reinforcement 
B)  Negative reinforcement 
C)  Extinction 
D)  Reward enhancement 
E)  None of these choices. 
A)  Positive reinforcement 
B)  Negative reinforcement 
C)  Extinction 
D)  Reward enhancement 
E)  None of these choices.

Question 13

The delegation of power and authority to employees is known as empowerment.

Accepted Answer

A) True 
 B)False

Question 14

The value or attraction an individual has for a particular outcome is known as:

Accepted Answer

A)  Salience 
B)  Valence 
C)  Motivation 
D)  Rewards 
E)  None of these choices. 
A)  Salience 
B)  Valence 
C)  Motivation 
D)  Rewards 
E)  None of these choices.

Question 15

Stuart is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organisation.According to Maslow,Stuart is motivated by which category of needs?

Accepted Answer

A)  Safety 
B)  Physiological 
C)  Belonging 
D)  Esteem 
E)  Self-actualisation 
A)  Safety 
B)  Physiological 
C)  Belonging 
D)  Esteem 
E)  Self-actualisation

Question 16

Which of these refers to a reward given by another person?

Accepted Answer

A)  Intrinsic reward 
B)  Internal reward 
C)  Extrinsic reward 
D)  Valued reward 
E)  Charity 
A)  Intrinsic reward 
B)  Internal reward 
C)  Extrinsic reward 
D)  Valued reward 
E)  Charity

Question 17

Hygiene factors are the same as dissatisfiers and include company policies and procedures.

Accepted Answer

A) True 
 B)False

Question 18

According to reinforcement theory,an example of 'extinction' would be to continually ignore all children that have their hands in the air in a classroom situation.

Accepted Answer

A) True 
 B)False

Question 19

The arousal,direction and persistence of behaviour is known as:

Accepted Answer

A)  commitment 
B)  motivation 
C)  satisfaction 
D)  rewarding behaviour 
E)  behaviour modification. 
A)  commitment 
B)  motivation 
C)  satisfaction 
D)  rewarding behaviour 
E)  behaviour modification.

Question 20

The 'law of effect' states that behaviour that is positively reinforced tends to be repeated,and behaviour that is not reinforced tends not to be repeated.

Accepted Answer

A) True 
 B)False

According to Herzberg,which of these is an example of a hygiene factor?

______________________ (two words)is the administration of a pleasant and rewarding consequence following desired behaviour.

An emotional and mental state in which employees enjoy their work,contribute enthusiastically to meeting goals and feel a sense of belonging and commitment to an organisation is known as:

Content and process theories of motivation are found in which approach to motivation?

__________________________________(three words)relate to the frequency with which,and intervals over which,reinforcement occurs.

The job characteristics model is effective when a person has:

According to McClelland,a high need for __________ is associated with successful attainment of top levels in the organisational hierarchy.

___________________ (two words)is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Factors that involve the presence or absence of job dissatisfiers,such as working conditions or pay,are known as ___________________ (two words).

Empowering employees means giving employees:

Which of the following techniques reduces the likelihood that behaviour will be repeated?

The delegation of power and authority to employees is known as empowerment.

The value or attraction an individual has for a particular outcome is known as:

Stuart is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organisation.According to Maslow,Stuart is motivated by which category of needs?

Which of these refers to a reward given by another person?

Hygiene factors are the same as dissatisfiers and include company policies and procedures.

According to reinforcement theory,an example of 'extinction' would be to continually ignore all children that have their hands in the air in a classroom situation.

The arousal,direction and persistence of behaviour is known as:

The 'law of effect' states that behaviour that is positively reinforced tends to be repeated,and behaviour that is not reinforced tends not to be repeated.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters

Exam 16: Motivating Employees

According to Herzberg,which of these is an example of a hygiene factor?

______________________ (two words)is the administration of a pleasant and rewarding consequence following desired behaviour.

An emotional and mental state in which employees enjoy their work,contribute enthusiastically to meeting goals and feel a sense of belonging and commitment to an organisation is known as:

Content and process theories of motivation are found in which approach to motivation?

__________________________________(three words)relate to the frequency with which,and intervals over which,reinforcement occurs.

The job characteristics model is effective when a person has:

According to McClelland,a high need for __________ is associated with successful attainment of top levels in the organisational hierarchy.

___________________ (two words)is the application of motivational theories to the structure of work for improving productivity and satisfaction.

Factors that involve the presence or absence of job dissatisfiers,such as working conditions or pay,are known as ___________________ (two words).

Empowering employees means giving employees:

Which of the following techniques reduces the likelihood that behaviour will be repeated?

The delegation of power and authority to employees is known as empowerment.

The value or attraction an individual has for a particular outcome is known as:

Stuart is motivated by a strong need for recognition and is continually seeking credit for his contributions to the organisation.According to Maslow,Stuart is motivated by which category of needs?

Which of these refers to a reward given by another person?

Hygiene factors are the same as dissatisfiers and include company policies and procedures.

According to reinforcement theory,an example of 'extinction' would be to continually ignore all children that have their hands in the air in a classroom situation.

The arousal,direction and persistence of behaviour is known as:

The 'law of effect' states that behaviour that is positively reinforced tends to be repeated,and behaviour that is not reinforced tends not to be repeated.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters