Question 1

The act of persuading others effectively requires the communicator to establish credibility,build on common ground and connect emotionally.

Accepted Answer

A) True 
 B)False

Question 2

__________exist(s)outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.

Accepted Answer

A)  Regular channels of communication 
B)  Formal channels of communication 
C)  Irregular channels of communication 
D)  Informal channels of communication 
E)  None of these choices. 
A)  Regular channels of communication 
B)  Formal channels of communication 
C)  Irregular channels of communication 
D)  Informal channels of communication 
E)  None of these choices.

Question 3

Four of the factors involved in the communication process are the process of encoding,the selection of a channel,the presence of noise and the development of feedback.

Accepted Answer

A) True 
 B)False

Question 4

An important part of effective listening is formulating in your mind what you are going to say next.

Accepted Answer

A) True 
 B)False

Question 5

_______________ (three words)refers to messages sent through human actions and behaviours rather than through words.

Accepted Answer

Non-verbal

Question 6

Being visible and maintaining a focus are viable skills for communicating in a ___________________.

Accepted Answer

The answer of Being visible and maintaining a focus are...

Question 7

Which of these media for communication does not focus on a single receiver,uses limited information cues and does not permit feedback?

Accepted Answer

A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo 
A)  Bulletins 
B)  Telephone conversations 
C)  Video conference 
D)  Face-to-face contact 
E)  A personal memo

Question 8

Describe the role that social media plays in workplace communications.

Accepted Answer

Social media can be defined as 'media fo

Question 9

Non-verbal communication has the least impact when using which of the following communications channels?

Accepted Answer

A)  Video conference 
B)  Telephone 
C)  Formal letter 
D)  Face-to-face communication 
E)  Television advert 
A)  Video conference 
B)  Telephone 
C)  Formal letter 
D)  Face-to-face communication 
E)  Television advert

Question 10

Dialogue across organisational boundaries and hierarchies about the team or organisational vision,critical strategic themes and values that help achieve important goals is known as a strategic conversation.

Accepted Answer

A) True 
 B)False

Question 11

A group of Internet-based applications that allows the creation of exchange and user-generated content is known as social networking.

Accepted Answer

A) True 
 B)False

Question 12

A group of Internet-based applications that allow the creation or exchange of user-generated content is known as social media.

Accepted Answer

A) True 
 B)False

Question 13

__________________ (two words)refers to a group of Internet-based applications that allow the creation and exchange of user-generated content.

Accepted Answer

The answer of __________________ (two words)refers to a group of...

Question 14

All the following are important for effective written communication,except:

Accepted Answer

A)  respect the reader 
B)  write clearly rather than impressively 
C)  get a second opinion 
D)  know what your point is and get to it 
E)  All of these choices are important for effective written communication. 
A)  respect the reader 
B)  write clearly rather than impressively 
C)  get a second opinion 
D)  know what your point is and get to it 
E)  All of these choices are important for effective written communication.

Question 15

All the following are examples of non-verbal communication,except:

Accepted Answer

A)  figures of speech 
B)  intonation 
C)  body language 
D)  facial expression 
E)  All of these choices are examples of non-verbal communication. 
A)  figures of speech 
B)  intonation 
C)  body language 
D)  facial expression 
E)  All of these choices are examples of non-verbal communication.

Question 16

__________ is used for solving intradepartmental problems,interdepartmental coordination,and change initiatives and improvements.

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication 
A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication

Question 17

_________________ listeners exhibit behaviours such as being passive and laid-back,and being minimally involved in a conversation.

Accepted Answer

The answer of _________________ listeners exhibit behaviours such as being...

Question 18

Decoding is an essential element within the communication process,because managers must ensure that the listener does not misinterpret the message sent to them.

Accepted Answer

A) True 
 B)False

Question 19

The learning organisations emphasise which of these?

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Grapevine 
D)  Upward communication 
E)  Vertical communication 
A)  Downward communication 
B)  Horizontal communication 
C)  Grapevine 
D)  Upward communication 
E)  Vertical communication

Question 20

Open communication means sharing all types of information throughout the company,across functional and hierarchical levels.

Accepted Answer

A) True 
 B)False

Exam 17: Communication in Organisations

The act of persuading others effectively requires the communicator to establish credibility,build on common ground and connect emotionally.

__________exist(s)outside the formally authorised channels and do not adhere to the organisation's hierarchy of authority.

Four of the factors involved in the communication process are the process of encoding,the selection of a channel,the presence of noise and the development of feedback.

An important part of effective listening is formulating in your mind what you are going to say next.

_______________ (three words)refers to messages sent through human actions and behaviours rather than through words.

Being visible and maintaining a focus are viable skills for communicating in a ___________________.

Which of these media for communication does not focus on a single receiver,uses limited information cues and does not permit feedback?

Describe the role that social media plays in workplace communications.

Non-verbal communication has the least impact when using which of the following communications channels?

Dialogue across organisational boundaries and hierarchies about the team or organisational vision,critical strategic themes and values that help achieve important goals is known as a strategic conversation.

A group of Internet-based applications that allows the creation of exchange and user-generated content is known as social networking.

A group of Internet-based applications that allow the creation or exchange of user-generated content is known as social media.

__________________ (two words)refers to a group of Internet-based applications that allow the creation and exchange of user-generated content.

All the following are important for effective written communication,except:

All the following are examples of non-verbal communication,except:

__________ is used for solving intradepartmental problems,interdepartmental coordination,and change initiatives and improvements.

_________________ listeners exhibit behaviours such as being passive and laid-back,and being minimally involved in a conversation.

Decoding is an essential element within the communication process,because managers must ensure that the listener does not misinterpret the message sent to them.

The learning organisations emphasise which of these?

Open communication means sharing all types of information throughout the company,across functional and hierarchical levels.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Change and Innovation

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

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