Exam 11: Managing Change and Innovation

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The adoption of a new idea or behaviour by an organisation is called organisational change.

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Explain the horizontal linkage model.

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A(n)_________________ (three words)is a multifunctional team that is provided with high levels of resources and empowerment to accomplish accelerated product development.

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Identify and define the various tactics for overcoming employee resistance to change.List what you believe are the relative strengths and weaknesses of each tactic.Given these strengths and weaknesses,present a scenario that would represent an ideal situation for the use of each tactic.

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The reinforcement stage of organisational development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organisation is known as ____________________.

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The application of behavioural science techniques to improve an organisation's effectiveness and its ability to cope with environmental change is known as:

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