Question 1

Four roles critical in organisational change include: inventors,idea champions,sponsors and critics.

Accepted Answer

A) True 
 B)False

Question 2

A separate small,informal,highly autonomous and often secretive group the focus on breakthrough ideas for a business is known as a(n):

Accepted Answer

A)  new venture team 
B)  fast cycle team 
C)  idea champion team 
D)  horizontal linkage model 
E)  skunkworks. 
A)  new venture team 
B)  fast cycle team 
C)  idea champion team 
D)  horizontal linkage model 
E)  skunkworks.

Question 3

____________________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organisation.

Accepted Answer

The answer of ____________________ is the generation of novel ideas...

Question 4

The top-down process for change does not generally work for changes in technology because:

Accepted Answer

A)  people need to team up for these changes 
B)  top managers lack the expertise in technological changes 
C)  employee dissatisfaction is a force for change 
D)  technological changes are designed to make the product more efficient 
E)  None of these choices. 
A)  people need to team up for these changes 
B)  top managers lack the expertise in technological changes 
C)  employee dissatisfaction is a force for change 
D)  technological changes are designed to make the product more efficient 
E)  None of these choices.

Question 5

When Cadbury purchased the Natural Confectionary Company,they can be said to have undertaken a(n)___________ change.

Accepted Answer

A)  organisational 
B)  routine 
C)  product 
D)  technology 
E)  unplanned 
A)  organisational 
B)  routine 
C)  product 
D)  technology 
E)  unplanned

Question 6

The ______________ believes in the idea,confronts the organisational realities of costs and benefits,and gains the political and financial support needed to bring it to reality.

Accepted Answer

A)  inventor 
B)  idea champion 
C)  sponsor 
D)  critic 
E)  None of these choices. 
A)  inventor 
B)  idea champion 
C)  sponsor 
D)  critic 
E)  None of these choices.

Question 7

__________ is (are)important role(s)to be played during the process of organisational change.

Accepted Answer

A)  The idea champion 
B)  The critic 
C)  The sponsor 
D)  The inventor 
E)  All of these choices. 
A)  The idea champion 
B)  The critic 
C)  The sponsor 
D)  The inventor 
E)  All of these choices.

Question 8

Wendy Black of Best Western International established the idea of coordinating corporate mailings to the company's hoteliers into a single packet every two weeks.She may be termed an idea champion.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is an example of organisational change?

Accepted Answer

A)  The switch to a new production method 
B)  The decision to offer a new product line 
C)  The introduction of a new pay for performance system 
D)  All of these choices 
E)  A and B 
A)  The switch to a new production method 
B)  The decision to offer a new product line 
C)  The introduction of a new pay for performance system 
D)  All of these choices 
E)  A and B

Question 10

Idea champions,the new venture teams and skunkworks are all elements of the entrepreneurship approach to innovation.

Accepted Answer

A) True 
 B)False

Question 11

Innovations in products,services or processes that are radically change in an industry's 'rules of the game' are known as a(n)_________________.

Accepted Answer

A)  change due to environmental forces 
B)  disruptive innovation 
C)  technology changes 
D)  product changes 
E)  ambidextrous approach to changes 
A)  change due to environmental forces 
B)  disruptive innovation 
C)  technology changes 
D)  product changes 
E)  ambidextrous approach to changes

Question 12

Unfreezing is a stage of organisational development in which participants are made aware of problems in order to increase their willingness to change their behaviour.

Accepted Answer

A) True 
 B)False

Question 13

Recently,a high level manager at Black Stump Tours noted a rise in customer dissatisfaction complaints.This rise is inconsistent with Black Stump's goals in this area.This manager has identified a(n):

Accepted Answer

A)  performance gap 
B)  critical incident 
C)  behavioural occurrence 
D)  environmental opportunity 
E)  SWOT analysis. 
A)  performance gap 
B)  critical incident 
C)  behavioural occurrence 
D)  environmental opportunity 
E)  SWOT analysis.

Question 14

A change agent is an organisational development specialist who contracts with an organisation to facilitate change.

Accepted Answer

A) True 
 B)False

Question 15

Innovations in products,services or processes that radically change an industry's 'rules of the game' for producers and consumers is known as a(n)______________________(two words).

Accepted Answer

disruptive

Question 16

In the unfreezing step,participants must be prepared to experiment with new workplace behaviour.

Accepted Answer

A) True 
 B)False

Question 17

'People change' refers to any activities to change the attitude and behaviours of a few employees in the organisation,whereas 'culture change' relates to any efforts to create a major shift in the norms,values and attitudes of the entire organisation.

Accepted Answer

A) True 
 B)False

Question 18

Identify the eight-step plan for implementing change that can provide a greater potential for successful transformation of a company.

Accepted Answer

1.Establish a sense of urgency through c

Question 19

Organisation development experts acknowledge that changes in corporate culture and human behaviour are tough to accomplish and require major effort.The theory underlying OD states that the three distinct stages of organisational change are:

Accepted Answer

A)  unfreezing 
B)  changing 
C)  refreezing 
D)  all of these choices 
E)  None of these choices. 
A)  unfreezing 
B)  changing 
C)  refreezing 
D)  all of these choices 
E)  None of these choices.

Question 20

A change in the organisation's offerings (including service outputs)is known as a(n)_________________.

Accepted Answer

A)  change due to environmental force 
B)  disruptive innovation 
C)  technology change 
D)  product change 
E)  ambidextrous approach to change 
A)  change due to environmental force 
B)  disruptive innovation 
C)  technology change 
D)  product change 
E)  ambidextrous approach to change

Exam 11: Managing Change and Innovation

Four roles critical in organisational change include: inventors,idea champions,sponsors and critics.

A separate small,informal,highly autonomous and often secretive group the focus on breakthrough ideas for a business is known as a(n):

____________________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organisation.

The top-down process for change does not generally work for changes in technology because:

When Cadbury purchased the Natural Confectionary Company,they can be said to have undertaken a(n)___________ change.

The ______________ believes in the idea,confronts the organisational realities of costs and benefits,and gains the political and financial support needed to bring it to reality.

__________ is (are)important role(s)to be played during the process of organisational change.

Wendy Black of Best Western International established the idea of coordinating corporate mailings to the company's hoteliers into a single packet every two weeks.She may be termed an idea champion.

Which of the following is an example of organisational change?

Idea champions,the new venture teams and skunkworks are all elements of the entrepreneurship approach to innovation.

Innovations in products,services or processes that are radically change in an industry's 'rules of the game' are known as a(n)_________________.

Unfreezing is a stage of organisational development in which participants are made aware of problems in order to increase their willingness to change their behaviour.

Recently,a high level manager at Black Stump Tours noted a rise in customer dissatisfaction complaints.This rise is inconsistent with Black Stump's goals in this area.This manager has identified a(n):

A change agent is an organisational development specialist who contracts with an organisation to facilitate change.

Innovations in products,services or processes that radically change an industry's 'rules of the game' for producers and consumers is known as a(n)______________________(two words).

In the unfreezing step,participants must be prepared to experiment with new workplace behaviour.

'People change' refers to any activities to change the attitude and behaviours of a few employees in the organisation,whereas 'culture change' relates to any efforts to create a major shift in the norms,values and attitudes of the entire organisation.

Identify the eight-step plan for implementing change that can provide a greater potential for successful transformation of a company.

Organisation development experts acknowledge that changes in corporate culture and human behaviour are tough to accomplish and require major effort.The theory underlying OD states that the three distinct stages of organisational change are:

A change in the organisation's offerings (including service outputs)is known as a(n)_________________.

The Changing World of Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Ethics,Social Responsibility and Sustainable Development

Managing Start-Ups and New Ventures

Organisational Planning and Goal Setting

Strategy Formulation and Implementation

Managerial Decision Making

Designing Organisation Structure

Managing Human Resourcess

Managing Diversity

Individual Behaviour in Organisations

Leadership

Motivating Employees

Communication in Organisations

Leading Teams

Managerial and Quality Control

Managing the Value Chain, Information Technology and E-Business

Making Effective Management Happen

Filters