Exam 11: Managing Change and Innovation

A step in the diagnosis stage of organisational development in which participants are made aware of problems in order to increase their willingness to change their behaviour is called ____________________.

The ____________________________ (three words)is an approach to product change that emphasises shared development of innovations among several departments.

The process of determining which forces drive and resist change is known as a(n)___________________________________ analysis.

Open innovation refers to any organisational efforts to extend the search for,and commercialisation of,new ideas inside the organisation.

Communication and education are the most effective approaches to overcoming resistance to change when employees need to feel involved in the process.

The stage of organisation development in which participants are made aware of problems in order to increase their willingness to change their behaviour is known as 'freezing'.

A multi-functional team that is provided with high levels of resources and empowerment to complete an exciting product development project is known as a fast-cycle team.

The application of behavioural science techniques to improve an organisation's health and effectiveness through its ability to cope with environmental change,improve internal relationships and increase learning and problem solving capabilities is known as ____________________ (two words).

The change agent is an OD specialist who performs all of the changes required by the organisation.

A new-venture team is a unit that is separate from the mainstream of the organisation and is responsible for developing and initiating innovations.

A ______________ represents a change in the organisation's product or service outputs,whereas a ___________ pertains to the organisation's production processes.

Organisational development specialists identify three distinct steps for achieving behavioural and attitudinal changes.These are:

The ____________________ (three words)is an approach to product change that emphasises shared development of innovations among several departments.

The 7-Eleven company in Japan has transformed itself from ice making at the beginning of the twentieth century to an expanded retail outlet selling a wide variety of convenience goods.This company has undergone several such ___________ changes in its history.

Van Diemen Mineral Water,Inc.has decided to restructure the entire organisation.You hold a meeting with your employees to notify them of the change.You do not give them any detailed information.Which of the barriers to change would you expect your employees to exhibit?

Change that pertains to an organisation's production process is known as a product change.

According to Edward de Bono's six thinking hats concept,the 'green hat' is associated with:

Each of the following are considered to be organisational development activities,except:

'Inventory cost savings','increasing wages' and 'more competitive market response' would all be examples of ______________ (two words)for change

Encouraging the flow of ideas from functional levels of the organisation and making sure they are heard by organisational executives is known as the __________________ approach to innovation.