Question 1

Personal goal setting and self-reinforcement practices reduce stress by changing stress perceptions.

Accepted Answer

A) True 
 B)False

Question 2

In the model of emotions, attitudes, and behaviour, feelings are directly influenced by

Accepted Answer

A) emotions. 
B) beliefs. 
C) behavioural intentions. 
D) All of the answers are correct. 
E) emotions and beliefs. 
A) emotions. 
B) beliefs. 
C) behavioural intentions. 
D) All of the answers are correct. 
E) emotions and beliefs.

Question 3

Which of the following statement(s) about people with high emotional intelligence is NOT true?

Accepted Answer

A) They perform better in jobs requiring emotional labour. 
B) They are better at knowledge sharing. 
C) They are better at interpersonal relations. 
D) They understand their own emotions. 
E) They tend to be more educated. 
A) They perform better in jobs requiring emotional labour. 
B) They are better at knowledge sharing. 
C) They are better at interpersonal relations. 
D) They understand their own emotions. 
E) They tend to be more educated.

Question 4

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Accepted Answer

A) True 
 B)False

Question 5

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Accepted Answer

A) True 
 B)False

Question 6

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Accepted Answer

A) True 
 B)False

Question 7

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Accepted Answer

A) True 
 B)False

Question 8

Repeated and hostile or unwanted conduct, verbal comments, actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Accepted Answer

A) psychological harassment. 
B) sexual harassment. 
C) a role-related stressor. 
D) workplace violence. 
E) job burnout. 
A) psychological harassment. 
B) sexual harassment. 
C) a role-related stressor. 
D) workplace violence. 
E) job burnout.

Question 9

Employees with strong organizational commitment are more likely to

Accepted Answer

A) reject organizational citizenship behaviours. 
B) quit their jobs. 
C) show up late for work. 
D) steal from their employer. 
E) engage in organizational citizenship behaviours. 
A) reject organizational citizenship behaviours. 
B) quit their jobs. 
C) show up late for work. 
D) steal from their employer. 
E) engage in organizational citizenship behaviours.

Question 10

Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything in particular.

Accepted Answer

A) True 
 B)False

Question 11

Even experts have trouble defining stress

Accepted Answer

A) True 
 B)False

Question 12

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Accepted Answer

A) People who are optimistic 
B) People with high emotional intelligence 
C) People with higher self-confidence 
D) People with a healthy lifestyle 
E) All of these statements are correct 
A) People who are optimistic 
B) People with high emotional intelligence 
C) People with higher self-confidence 
D) People with a healthy lifestyle 
E) All of these statements are correct

Question 13

Emotional exhaustion and increased cynicism are

Accepted Answer

A) the two most common sources of stress. 
B) two elements of the general adaptation syndrome. 
C) two physiological consequences of stress. 
D) characteristics that identify people with a Type B behaviour pattern. 
E) two stages of job burnout. 
A) the two most common sources of stress. 
B) two elements of the general adaptation syndrome. 
C) two physiological consequences of stress. 
D) characteristics that identify people with a Type B behaviour pattern. 
E) two stages of job burnout.

Question 14

Individuals who have a healthy lifestyle are better able to cope with high stress levels

Accepted Answer

A) True 
 B)False

Question 15

Emotional intelligence is a set of abilities

Accepted Answer

A) True 
 B)False

Question 16

For many years, a financial investment firm focused on cognitive intelligence to promote the best employees into management positions. These people proved to be very good at derivatives and other forms of financial analysis. Now, some executives believe that the investment firm should promote people into management based more on their emotional intelligence. Explain why emotional intelligence might be a good (or better) predictor of management ability than the employee's cognitive intelligence.

Accepted Answer

To answer this question, students need t

Question 17

Emotions are brief events or "episodes" that subside or occur in waves.

Accepted Answer

A) True 
 B)False

Question 18

Emotions affect behaviour

Accepted Answer

A) directly. 
B) through a person's beliefs. 
C) through a person's beliefs and feelings. 
D) through a person's feelings. 
E) All of the answers are correct. 
A) directly. 
B) through a person's beliefs. 
C) through a person's beliefs and feelings. 
D) through a person's feelings. 
E) All of the answers are correct.

Question 19

Which of the following reduces stress by withdrawing from the stressor?

Accepted Answer

A) Sabbaticals 
B) Vacations 
C) Coffee breaks 
D) All of the choices. 
E) None of these statements describe ways to reduce stress by withdrawing from the stressor. 
A) Sabbaticals 
B) Vacations 
C) Coffee breaks 
D) All of the choices. 
E) None of these statements describe ways to reduce stress by withdrawing from the stressor.

Question 20

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Accepted Answer

A) Employees increase their level of affective commitment. 
B) Employees increase their level of continuance commitment. 
C) Employees decrease their level of continuance commitment. 
D) Employees decrease their level of emotional intelligence. 
E) Employees increase their level of job satisfaction. 
A) Employees increase their level of affective commitment. 
B) Employees increase their level of continuance commitment. 
C) Employees decrease their level of continuance commitment. 
D) Employees decrease their level of emotional intelligence. 
E) Employees increase their level of job satisfaction.

Personal goal setting and self-reinforcement practices reduce stress by changing stress perceptions.

In the model of emotions, attitudes, and behaviour, feelings are directly influenced by

Which of the following statement(s) about people with high emotional intelligence is NOT true?

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Repeated and hostile or unwanted conduct, verbal comments, actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Employees with strong organizational commitment are more likely to

Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything in particular.

Even experts have trouble defining stress

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Emotional exhaustion and increased cynicism are

Individuals who have a healthy lifestyle are better able to cope with high stress levels

Emotional intelligence is a set of abilities

Emotions are brief events or "episodes" that subside or occur in waves.

Emotions affect behaviour

Which of the following reduces stress by withdrawing from the stressor?

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions

Personal goal setting and self-reinforcement practices reduce stress by changing stress perceptions.

In the model of emotions, attitudes, and behaviour, feelings are directly influenced by

Which of the following statement(s) about people with high emotional intelligence is NOT true?

Sexual harassment includes both unwanted sexual relations as well as a hostile work environment.

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Repeated and hostile or unwanted conduct, verbal comments, actions or gestures that affect an employee's dignity or psychological or physical integrity is called:

Employees with strong organizational commitment are more likely to

Moods represent our reaction to specific people or events, whereas emotions are not directed toward anything in particular.

Even experts have trouble defining stress

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Emotional exhaustion and increased cynicism are

Individuals who have a healthy lifestyle are better able to cope with high stress levels

Emotional intelligence is a set of abilities

Emotions are brief events or "episodes" that subside or occur in waves.

Emotions affect behaviour

Which of the following reduces stress by withdrawing from the stressor?

Which of the following tends to occur when organizations use financial incentives to prevent dissatisfied employees from quitting?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters