Question 1

Twitter and Facebook are two examples of social media.

Accepted Answer

A) True 
 B)False  True

Question 2

The responding stage of active listening includes showing interest and clarifying the message.

Accepted Answer

A) True 
 B)False  False

Question 3

E-mail removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False  False

Question 4

People who use assertive speech are judged to be less competent and more combative by negotiation counterparts.

Accepted Answer

A) True 
 B)False

Question 5

Communication aids employee well-being

Accepted Answer

A) True 
 B)False

Question 6

Emotional contagion has what effect in the communication process?

Accepted Answer

A) It provides feedback to the sender that the receiver understands and empathizes with the message. 
B) It reduces the amount of communication among colleagues. 
C) It reduces the amount of communication among colleagues and makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E) It has no effect on the communication process. 
A) It provides feedback to the sender that the receiver understands and empathizes with the message. 
B) It reduces the amount of communication among colleagues. 
C) It reduces the amount of communication among colleagues and makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
D) It makes it more difficult for the receiver to receive emotional meaning about the sender's experience. 
E) It has no effect on the communication process.

Question 7

Which communication channel is most effective when the sender wants to persuade the receiver?

Accepted Answer

A) A personal letter to the target receiver 
B) A memorandum 
C) A personal face-to-face meeting with the target receiver 
D) The method of communication does not influence the sender's ability to persuade others 
E) A formal speech to a large audience 
A) A personal letter to the target receiver 
B) A memorandum 
C) A personal face-to-face meeting with the target receiver 
D) The method of communication does not influence the sender's ability to persuade others 
E) A formal speech to a large audience

Question 8

You have completed an important presentation to several Japanese executives regarding a proposed partnership between your British company and their Japanese firm. Your presentation is greeted by a long silence with the Japanese executives continuing to look at you. This silence probably means that the Japanese executives:

Accepted Answer

A) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
B) are trying to intimidate you in order to gain the advantage during the negotiation stage. 
C) are waiting for formal confirmation that you have completed your presentation. 
D) are contemplating what you have just said and are showing respect for your presentation. 
E) are so overjoyed by the proposal that they are speechless. 
A) disagree with your proposal and can't think of a polite way of telling you about their rejection. 
B) are trying to intimidate you in order to gain the advantage during the negotiation stage. 
C) are waiting for formal confirmation that you have completed your presentation. 
D) are contemplating what you have just said and are showing respect for your presentation. 
E) are so overjoyed by the proposal that they are speechless.

Question 9

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

Accepted Answer

A) True 
 B)False

Question 10

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

Accepted Answer

A) True 
 B)False

Question 11

What function does communication play in organizations?

Accepted Answer

A) Communication aids employee well-being. 
B) Communication helps employees fulfill their drive to bond. 
C) Communication minimizes "silos of knowledge." 
D) Communication helps decision makers learn about organizational problems. 
E) Communication serves all of these functions. 
A) Communication aids employee well-being. 
B) Communication helps employees fulfill their drive to bond. 
C) Communication minimizes "silos of knowledge." 
D) Communication helps decision makers learn about organizational problems. 
E) Communication serves all of these functions.

Question 12

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues. Specifically, these companies have banned the use of e-mail (except for special circumstances) on Fridays. Discuss two reasons why companies might want to minimize the use of e-mail.

Accepted Answer

The textbook describes four problems wit

Question 13

There are two main types of communication channels:

Accepted Answer

A) True 
 B)False

Question 14

A workspace characterized by "hoteling," describes an environment where employees book workstations or meeting rooms, as opposed to being assigned dedicated individual offices.

Accepted Answer

A) True 
 B)False

Question 15

Empathy is explicitly identified in

Accepted Answer

A) the active listening model. 
B) the communication process model. 
C) the active speaker model. 
D) all of these models. 
E) none of these models. 
A) the active listening model. 
B) the communication process model. 
C) the active speaker model. 
D) all of these models. 
E) none of these models.

Question 16

According to the authors, the social presence effect occurs when

Accepted Answer

A) expensive communication channels contribute to their social status. 
B) the cost of a communication channel excludes the non-rich. 
C) employees are distracted by their socializing behaviours at work. 
D) the sender and receiver focus on their relative status instead of processing the message content. 
E) None of these describe social distraction. 
A) expensive communication channels contribute to their social status. 
B) the cost of a communication channel excludes the non-rich. 
C) employees are distracted by their socializing behaviours at work. 
D) the sender and receiver focus on their relative status instead of processing the message content. 
E) None of these describe social distraction.

Question 17

Showing interest and clarifying the message are two activities associated with which active listening process?

Accepted Answer

A) Evaluating 
B) Responding 
C) Persuading 
D) Sensing 
E) Recording 
A) Evaluating 
B) Responding 
C) Persuading 
D) Sensing 
E) Recording

Question 18

The three components of listening are encoding, decoding, and interpreting

Accepted Answer

A) True 
 B)False

Question 19

In organizational communication, ''flaming'' generally refers to

Accepted Answer

A) ranting and raving in front of a large audience. 
B) an emotionally charged e-mail message, usually one that communicates the sender's anger. 
C) using any signal with the hands that has an obscene meaning to the receiver. 
D) telling an employee in front of other people that he or she is fired. 
E) interrupting the speaker before he or she has finished talking to you. 
A) ranting and raving in front of a large audience. 
B) an emotionally charged e-mail message, usually one that communicates the sender's anger. 
C) using any signal with the hands that has an obscene meaning to the receiver. 
D) telling an employee in front of other people that he or she is fired. 
E) interrupting the speaker before he or she has finished talking to you.

Question 20

Comment on the accuracy of the following statement:

Accepted Answer

The communication process is often, but

Twitter and Facebook are two examples of social media.

The responding stage of active listening includes showing interest and clarifying the message.

E-mail removes problems of social status in the communication process.

People who use assertive speech are judged to be less competent and more combative by negotiation counterparts.

Communication aids employee well-being

Emotional contagion has what effect in the communication process?

Which communication channel is most effective when the sender wants to persuade the receiver?

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

What function does communication play in organizations?

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues. Specifically, these companies have banned the use of e-mail (except for special circumstances) on Fridays. Discuss two reasons why companies might want to minimize the use of e-mail.

There are two main types of communication channels:

A workspace characterized by "hoteling," describes an environment where employees book workstations or meeting rooms, as opposed to being assigned dedicated individual offices.

Empathy is explicitly identified in

According to the authors, the social presence effect occurs when

Showing interest and clarifying the message are two activities associated with which active listening process?

The three components of listening are encoding, decoding, and interpreting

In organizational communication, ''flaming'' generally refers to

Comment on the accuracy of the following statement:

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations

Twitter and Facebook are two examples of social media.

The responding stage of active listening includes showing interest and clarifying the message.

E-mail removes problems of social status in the communication process.

People who use assertive speech are judged to be less competent and more combative by negotiation counterparts.

Communication aids employee well-being

Emotional contagion has what effect in the communication process?

Which communication channel is most effective when the sender wants to persuade the receiver?

People experienced with a particular communication medium can "push" the amount of media richness normally possible through that information channel.

One advantage of e-zines is that stories are longer than those typically found in hard-copy company magazines.

What function does communication play in organizations?

A few organizations have recently tried to minimize employee use of e-mail when communicating with colleagues. Specifically, these companies have banned the use of e-mail (except for special circumstances) on Fridays. Discuss two reasons why companies might want to minimize the use of e-mail.

There are two main types of communication channels:

A workspace characterized by "hoteling," describes an environment where employees book workstations or meeting rooms, as opposed to being assigned dedicated individual offices.

Empathy is explicitly identified in

According to the authors, the social presence effect occurs when

Showing interest and clarifying the message are two activities associated with which active listening process?

The three components of listening are encoding, decoding, and interpreting

In organizational communication, ''flaming'' generally refers to

Comment on the accuracy of the following statement:

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters