Question 1

Management by walking around

Accepted Answer

A) is the label used to describe new executives when they get lost in unfamiliar buildings. 
B) minimizes the problem of filtering in the communication process. 
C) should be used only when executives need to explain corporate decisions. 
D) is an ineffective process for upward communication. 
E) All of these statements refer to management by walking around. 
A) is the label used to describe new executives when they get lost in unfamiliar buildings. 
B) minimizes the problem of filtering in the communication process. 
C) should be used only when executives need to explain corporate decisions. 
D) is an ineffective process for upward communication. 
E) All of these statements refer to management by walking around.

Question 2

Active listeners improve their evaluating activities by

Accepted Answer

A) showing interest. 
B) interrupting when they disagree with the speaker. 
C) organizing information. 
D) clarifying the message. 
E) They do all of these. 
A) showing interest. 
B) interrupting when they disagree with the speaker. 
C) organizing information. 
D) clarifying the message. 
E) They do all of these.

Question 3

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization. Which of the following communication media would likely work best in this situation?

Accepted Answer

A) E-mail 
B) Interdepartmental mail 
C) Corporate intranet 
D) Weekly interest group meetings 
E) Wikis 
A) E-mail 
B) Interdepartmental mail 
C) Corporate intranet 
D) Weekly interest group meetings 
E) Wikis

Question 4

Emotional contagion occurs when

Accepted Answer

A) two people experience different emotions even though they are observing the same object. 
B) we are required to show or hide our emotions, based on rules prescribed by the job. 
C) we mimic our nonverbal behaviours with people who are communicating with us. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same time. 
A) two people experience different emotions even though they are observing the same object. 
B) we are required to show or hide our emotions, based on rules prescribed by the job. 
C) we mimic our nonverbal behaviours with people who are communicating with us. 
D) the communication medium has different meaning for the receiver and the sender. 
E) most employees in one department or work team get sick at the same time.

Question 5

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 6

In the communication process, filtering occurs when

Accepted Answer

A) people delete or delay negative information, or use words that make the message sound more favourable. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
D) the sender carefully selects words that the receiver is most likely to understand correctly. 
E) the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading e-mail messages. 
A) people delete or delay negative information, or use words that make the message sound more favourable. 
B) the receiver removes noise from the communication process so that the sender's message is more accurately understood. 
C) an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels. 
D) the sender carefully selects words that the receiver is most likely to understand correctly. 
E) the receiver avoids receiving messages from a sender, such as by avoiding the person or deliberately not reading e-mail messages.

Question 7

The grapevine is an important social process that fulfills the employees' drive to bond.

Accepted Answer

A) True 
 B)False

Question 8

E-mail and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
C) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
D) These communication media have had all of the given effects. 
E) These communication media have had no effect on the corporate grapevine. 
A) These communication media have made it more difficult for the grapevine to operate without the assistance of management. 
B) These communication media have increased the efficiency of grapevine communication around the company's global operations, not just around the next cubicle. 
C) These communication media have dramatically changed the topics of interest communicated through the corporate grapevine. 
D) These communication media have had all of the given effects. 
E) These communication media have had no effect on the corporate grapevine.

Question 9

Some employees use ''emoticons'' in electronic mail messages to clarify the emotional meaning of their messages.

Accepted Answer

A) True 
 B)False

Question 10

The Whispering Hills Financial Consulting is headquartered in a remote part of Alberta. It relies
heavily on the latest Internet-based communication systems since most of their highly trained consultants live in major cities throughout Canada. Most of these consultants work from home (telecommuting) with sophisticated home office technologies at their disposal. The organization prides itself in maintaining very high customer service. For example, client inquiries are resolved satisfactorily in less than 24 hours, 95 percent of the time. This business model has been in place for nearly ten years and Whispering Hills is considered a pioneer in the financial consulting business.
Employees prefer to communicate using various forms of e-mail, instant messaging, and web-based programs. Over the years, this has proven to be the most efficient way of doing business at a distance involving a disparate workforce.
Cindy is a new staff member and has been experiencing difficulties adjusting to the communication typically used at Whispering Hills. She complains, "I don't understand why my supervisor and coworkers are so reluctant to call me. I'm beginning to think they don't like me." After looking into the matter, you determine the problem originates with Cindy's perception of the way Whispering Hills conducts business, and manages its communication channels. Reassure Cindy by explaining the factors in social acceptance that account for the present situation.

Accepted Answer

The text discusses three factors in soci

Question 11

The grapevine is more active where employees have dissimilar backgrounds and are unable to communicate easily.

Accepted Answer

A) True 
 B)False

Question 12

The grapevine is an unstructured network founded on social relationships.

Accepted Answer

A) True 
 B)False

Question 13

Mimicking the sender's behaviour is considered rude in North America.

Accepted Answer

A) True 
 B)False

Question 14

Active listeners constantly cycle through the three components of listening.

Accepted Answer

A) True 
 B)False

Question 15

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

Accepted Answer

A) True 
 B)False

Question 16

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

Accepted Answer

A) True 
 B)False

Question 17

Researchers suggest that open-office designs potentially reduce employee stress, because their sense of isolation is reduced.

Accepted Answer

A) True 
 B)False

Question 18

Should companies try to eliminate grapevine communication?

Accepted Answer

Research suggests that companies should

Question 19

To improve communication and make more efficient use of space, many companies are

Accepted Answer

A) tearing down walls and introducing open office designs. 
B) moving executives into separate buildings. 
C) building taller office towers. 
D) removing parking spaces so that employees must commute to work. 
E) none of these improves communication and makes more efficient use of space. 
A) tearing down walls and introducing open office designs. 
B) moving executives into separate buildings. 
C) building taller office towers. 
D) removing parking spaces so that employees must commute to work. 
E) none of these improves communication and makes more efficient use of space.

Question 20

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A) Using an assistant to screen out unwanted mail. 
B) Learning speed-reading to read more pages per hour. 
C) Using a filtering algorithm to screen out incoming e-mail. 
D) Reading only the summaries of long documents. 
E) All of these increase the person's information-processing capacity. 
A) Using an assistant to screen out unwanted mail. 
B) Learning speed-reading to read more pages per hour. 
C) Using a filtering algorithm to screen out incoming e-mail. 
D) Reading only the summaries of long documents. 
E) All of these increase the person's information-processing capacity.

Management by walking around

Active listeners improve their evaluating activities by

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization. Which of the following communication media would likely work best in this situation?

Emotional contagion occurs when

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

In the communication process, filtering occurs when

The grapevine is an important social process that fulfills the employees' drive to bond.

E-mail and instant messaging have had what effect on the corporate grapevine?

Some employees use ''emoticons'' in electronic mail messages to clarify the emotional meaning of their messages.

The grapevine is more active where employees have dissimilar backgrounds and are unable to communicate easily.

The grapevine is an unstructured network founded on social relationships.

Mimicking the sender's behaviour is considered rude in North America.

Active listeners constantly cycle through the three components of listening.

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

Researchers suggest that open-office designs potentially reduce employee stress, because their sense of isolation is reduced.

Should companies try to eliminate grapevine communication?

To improve communication and make more efficient use of space, many companies are

Which of the following reduces information overload by increasing the person's information-processing capacity?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations

Management by walking around

Active listeners improve their evaluating activities by

A financial institution wants to use social media to create online communities whereby employees can quickly receive information about a specific topic from colleagues throughout the organization. Which of the following communication media would likely work best in this situation?

Emotional contagion occurs when

Corporate leaders should use the grapevine to send messages to employees further down the organizational hierarchy.

In the communication process, filtering occurs when

The grapevine is an important social process that fulfills the employees' drive to bond.

E-mail and instant messaging have had what effect on the corporate grapevine?

Some employees use ''emoticons'' in electronic mail messages to clarify the emotional meaning of their messages.

The grapevine is more active where employees have dissimilar backgrounds and are unable to communicate easily.

The grapevine is an unstructured network founded on social relationships.

Mimicking the sender's behaviour is considered rude in North America.

Active listeners constantly cycle through the three components of listening.

One of the main problems with social networking is that it is now a more popular medium than e-mail in work organizations.

The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.

Researchers suggest that open-office designs potentially reduce employee stress, because their sense of isolation is reduced.

Should companies try to eliminate grapevine communication?

To improve communication and make more efficient use of space, many companies are

Which of the following reduces information overload by increasing the person's information-processing capacity?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters