Question 1

Conflict management styles are defined in terms of their

Accepted Answer

A) animosity and tolerance. 
B) differentiation and interdependence. 
C) consequences for the organization. 
D) assertiveness and cooperativeness. 
E) arbitrariness and firmness. 
A) animosity and tolerance. 
B) differentiation and interdependence. 
C) consequences for the organization. 
D) assertiveness and cooperativeness. 
E) arbitrariness and firmness. D

Question 2

In the conflict process, what immediately precedes conflict outcomes?

Accepted Answer

A) Manifest conflict 
B) Both conflict emotions and perceptions immediately precede conflict outcomes. 
C) Conflict perceptions 
D) Sources of conflict 
E) Conflict emotions 
A) Manifest conflict 
B) Both conflict emotions and perceptions immediately precede conflict outcomes. 
C) Conflict perceptions 
D) Sources of conflict 
E) Conflict emotions A

Question 3

Building the relationship during the negotiation process requires emotional intelligence.

Accepted Answer

A) True 
 B)False  True

Question 4

In organizational conflict, scarce resources are typically identified as

Accepted Answer

A) a form of task interdependence. 
B) a form of differentiation. 
C) a third-party conflict resolution strategy. 
D) a source of conflict. 
E) Scarce resources are unrelated to any part of organizational conflict. 
A) a form of task interdependence. 
B) a form of differentiation. 
C) a third-party conflict resolution strategy. 
D) a source of conflict. 
E) Scarce resources are unrelated to any part of organizational conflict.

Question 5

Improving communication and understanding should occur

Accepted Answer

A) when task interdependence is low. 
B) only after differentiation between the two sides has been reduced. 
C) only when the conflicting parties use the compromising conflict resolution style. 
D) before differentiation between the two sides has been reduced. 
E) only when both parties have a win-lose orientation. 
A) when task interdependence is low. 
B) only after differentiation between the two sides has been reduced. 
C) only when the conflicting parties use the compromising conflict resolution style. 
D) before differentiation between the two sides has been reduced. 
E) only when both parties have a win-lose orientation.

Question 6

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Accepted Answer

A) True 
 B)False

Question 7

Expert negotiators

Accepted Answer

A) set negotiation goals for themselves and rarely make any concessions. 
B) are more forceful than average negotiators. 
C) ask more questions. 
D) rarely make any concessions. 
E) talk more than they listen. 
A) set negotiation goals for themselves and rarely make any concessions. 
B) are more forceful than average negotiators. 
C) ask more questions. 
D) rarely make any concessions. 
E) talk more than they listen.

Question 8

According to your textbook, ________ breeds conflict in organizations

Accepted Answer

A) company-wide policies 
B) human resources departments 
C) inept managers 
D) ambiguous rules 
E) All of these breed conflict. 
A) company-wide policies 
B) human resources departments 
C) inept managers 
D) ambiguous rules 
E) All of these breed conflict.

Question 9

Researchers have shown there are significant differences that distinguish expert from average negotiators. In some cases those differences involve doing more, whereas in other cases experts do less. List and describe three activities that experts do less of, in comparison to average negotiators.

Accepted Answer

Fewer irritators: expert negotiators ten

Question 10

The president of Creative Toys, Inc. read about cooperation in Japanese companies and has vowed to bring this same philosophy to the company. The goal is to avoid all conflict, so that employees would work cooperatively and be happier at Creative Toys. Discuss the merits and limitations of the president's policy.

Accepted Answer

This question addresses the idea that co

Question 11

The decision-making situation in which two or more interdependent parties attempt to reach an agreement refers to:

Accepted Answer

A) bargaining. 
B) dialogue. 
C) negotiation. 
D) conflict resolution. 
E) mediation. 
A) bargaining. 
B) dialogue. 
C) negotiation. 
D) conflict resolution. 
E) mediation.

Question 12

The current perspective on organizational conflict is that:

Accepted Answer

A) conflict is an inevitable result of increased technology and globalization. 
B) conflict is the result of poor communication. 
C) conflict should be minimized. 
D) All of these are correct. 
E) moderate levels of conflict are necessary and produce favourable outcomes. 
A) conflict is an inevitable result of increased technology and globalization. 
B) conflict is the result of poor communication. 
C) conflict should be minimized. 
D) All of these are correct. 
E) moderate levels of conflict are necessary and produce favourable outcomes.

Question 13

A few years ago, a clothing manufacturer was expanding rapidly, so the CEO hired several executives from large corporations. Unfortunately, the new executives clashed with the current executives regarding business strategy. The CEO explained:

Accepted Answer

This question is a condensed version of

Question 14

Which of the following actions does NOT reduce conflict between employees and work teams?

Accepted Answer

A) Requiring employees to learn more about each other in special sessions. 
B) Encouraging employees to emphasize departmental rather than organizational goals. 
C) Clarifying the responsibilities and authority of each employee. 
D) Reducing the amount of task interdependence. 
E) Increasing the resources available. 
A) Requiring employees to learn more about each other in special sessions. 
B) Encouraging employees to emphasize departmental rather than organizational goals. 
C) Clarifying the responsibilities and authority of each employee. 
D) Reducing the amount of task interdependence. 
E) Increasing the resources available.

Question 15

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments, regions and occupations of the company throughout their careers.

Accepted Answer

A) True 
 B)False

Question 16

According to the bargaining zone model, the target point is the team's realistic goal or expectation for a final agreement.

Accepted Answer

A) True 
 B)False

Question 17

According to the bargaining zone model, the parties should begin negotiations by describing their target points to each other.

Accepted Answer

A) True 
 B)False

Question 18

Conflict is more likely to occur when parties compete for limited resources such as money.

Accepted Answer

A) True 
 B)False

Question 19

Claiming value in negotiations involves

Accepted Answer

A) cooperating to help both negotiators obtain the best possible outcomes. 
B) minimizing the time required to reach a settlement so that all parties can get back to doing productive work. 
C) reducing the costs associated with bargaining to maximize value. 
D) trying to obtain the best possible outcome for yourself and your constituents. 
E) trying to inflate positive aspects of what you are offering the other party. 
A) cooperating to help both negotiators obtain the best possible outcomes. 
B) minimizing the time required to reach a settlement so that all parties can get back to doing productive work. 
C) reducing the costs associated with bargaining to maximize value. 
D) trying to obtain the best possible outcome for yourself and your constituents. 
E) trying to inflate positive aspects of what you are offering the other party.

Question 20

Most of us experience some degree of relationship conflict whenever we are engaged in constructive debate.

Accepted Answer

A) True 
 B)False

Conflict management styles are defined in terms of their

In the conflict process, what immediately precedes conflict outcomes?

Building the relationship during the negotiation process requires emotional intelligence.

In organizational conflict, scarce resources are typically identified as

Improving communication and understanding should occur

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Expert negotiators

According to your textbook, ________ breeds conflict in organizations

Researchers have shown there are significant differences that distinguish expert from average negotiators. In some cases those differences involve doing more, whereas in other cases experts do less. List and describe three activities that experts do less of, in comparison to average negotiators.

The decision-making situation in which two or more interdependent parties attempt to reach an agreement refers to:

The current perspective on organizational conflict is that:

A few years ago, a clothing manufacturer was expanding rapidly, so the CEO hired several executives from large corporations. Unfortunately, the new executives clashed with the current executives regarding business strategy. The CEO explained:

Which of the following actions does NOT reduce conflict between employees and work teams?

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments, regions and occupations of the company throughout their careers.

According to the bargaining zone model, the target point is the team's realistic goal or expectation for a final agreement.

According to the bargaining zone model, the parties should begin negotiations by describing their target points to each other.

Conflict is more likely to occur when parties compete for limited resources such as money.

Claiming value in negotiations involves

Most of us experience some degree of relationship conflict whenever we are engaged in constructive debate.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

Conflict management styles are defined in terms of their

In the conflict process, what immediately precedes conflict outcomes?

Building the relationship during the negotiation process requires emotional intelligence.

In organizational conflict, scarce resources are typically identified as

Improving communication and understanding should occur

The five interpersonal conflict management styles are distinguished by their level of animosity with the other party.

Expert negotiators

According to your textbook, ________ breeds conflict in organizations

Researchers have shown there are significant differences that distinguish expert from average negotiators. In some cases those differences involve doing more, whereas in other cases experts do less. List and describe three activities that experts do less of, in comparison to average negotiators.

The decision-making situation in which two or more interdependent parties attempt to reach an agreement refers to:

The current perspective on organizational conflict is that:

A few years ago, a clothing manufacturer was expanding rapidly, so the CEO hired several executives from large corporations. Unfortunately, the new executives clashed with the current executives regarding business strategy. The CEO explained:

Which of the following actions does NOT reduce conflict between employees and work teams?

A logical strategy for minimizing conflict due to different values and beliefs is to have employees move through different departments, regions and occupations of the company throughout their careers.

According to the bargaining zone model, the target point is the team's realistic goal or expectation for a final agreement.

According to the bargaining zone model, the parties should begin negotiations by describing their target points to each other.

Conflict is more likely to occur when parties compete for limited resources such as money.

Claiming value in negotiations involves

Most of us experience some degree of relationship conflict whenever we are engaged in constructive debate.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters