Question 1

A win-win orientation exists when a person or team believes that

Accepted Answer

A) a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
B) a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
C) one party necessarily loses if the other gains, so a forcing style should be applied. 
D) both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E) None of these statements apply to a win-win orientation. 
A) a combination of all interpersonal styles of conflict management must be applied to reach a mutually beneficial solution. 
B) a mutually beneficial solution may be found if both parties apply a collaborative orientation. 
C) one party necessarily loses if the other gains, so a forcing style should be applied. 
D) both parties must apply a yielding interpersonal style to resolve the conflict effectively. 
E) None of these statements apply to a win-win orientation.

Question 2

Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other. However, the conflict subsided when another bus company opened for business to compete with ABC, and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve. Which of the following conflict management strategies was operating here?

Accepted Answer

A) The company clarified rules and procedures. 
B) The company reduced interdependence between the parties. 
C) The company introduced superordinate goals for both parties. 
D) The company reduced differentiation between the parties. 
E) The company helped the parties to understand each other better. 
A) The company clarified rules and procedures. 
B) The company reduced interdependence between the parties. 
C) The company introduced superordinate goals for both parties. 
D) The company reduced differentiation between the parties. 
E) The company helped the parties to understand each other better.

Question 3

Conflicts do not manifest due to differences about how to achieve a goal

Accepted Answer

A) True 
 B)False

Question 4

Higher interdependence increases the risk of conflict because there is a greater chance that each side will disrupt or interfere with the other side's goals.

Accepted Answer

A) True 
 B)False

Question 5

The more an issue is tied to our self-concept, the higher the chances that task conflict will degenerate into relationship conflict.

Accepted Answer

A) True 
 B)False

Question 6

Goals that the conflicting parties value and whose attainment requires the joint resources and effort of those parties are called supraordinate goals.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a structural source of conflict in organizations?

Accepted Answer

A) Members of the organization are ultimately the source of all conflicts in organizations. 
B) Conflict tends to increase with market forces. 
C) Human resources decisions. 
D) Oversupply of resources. 
E) Differentiation. 
A) Members of the organization are ultimately the source of all conflicts in organizations. 
B) Conflict tends to increase with market forces. 
C) Human resources decisions. 
D) Oversupply of resources. 
E) Differentiation.

Question 8

Research indicates that we experience some degree of relationship conflict whenever we are engaged in constructive debate.

Accepted Answer

A) True 
 B)False

Question 9

Conflict may occur because the conflicting parties lack the opportunity, ability and/or motivation to communicate with each other.

Accepted Answer

A) True 
 B)False

Question 10

A large computer company was well known for the frequent debate among employees regarding various issues. Employees weren't afraid to disagree with their colleagues and to clearly argue their point. Although the discussions would sometimes get loud, employees never spoke angrily at each other and the discussants would always end the meeting in friendship. This computer company has many instances of:

Accepted Answer

A) debating conflict 
B) task conflict 
C) positional conflict 
D) avoiding conflict management style 
E) relationship conflict 
A) debating conflict 
B) task conflict 
C) positional conflict 
D) avoiding conflict management style 
E) relationship conflict

Question 11

A BATNA

Accepted Answer

A) is a term representing one party's target point. 
B) is the difference between one party's resistance point and the opponent's target point. 
C) represents the estimated cost of walking away from the negotiations. 
D) is a form of "exploding offer." 
E) None of these statements are correct. 
A) is a term representing one party's target point. 
B) is the difference between one party's resistance point and the opponent's target point. 
C) represents the estimated cost of walking away from the negotiations. 
D) is a form of "exploding offer." 
E) None of these statements are correct.

Question 12

Task conflict

Accepted Answer

A) is a source of conflict based on the physical layout of the office. 
B) is the main source of groupthink and denial of external problems. 
C) encourages people to think about different points of view. 
D) is a source of conflict stemming from political controversy. 
E) is also known as relationship conflict. 
A) is a source of conflict based on the physical layout of the office. 
B) is the main source of groupthink and denial of external problems. 
C) encourages people to think about different points of view. 
D) is a source of conflict stemming from political controversy. 
E) is also known as relationship conflict.

Question 13

Making concessions symbolizes a negotiator's motivation to bargain in good faith.

Accepted Answer

A) True 
 B)False

Question 14

Task conflict

Accepted Answer

A) encourages participants to re-examine their basic assumptions about a problem and its possible solution. 
B) is one of the dysfunctional outcomes of conflict. 
C) is the opposite of task-related conflict. 
D) is the most common outcome of arbitration. 
E) sometimes replaces manifest conflict in the conflict process. 
A) encourages participants to re-examine their basic assumptions about a problem and its possible solution. 
B) is one of the dysfunctional outcomes of conflict. 
C) is the opposite of task-related conflict. 
D) is the most common outcome of arbitration. 
E) sometimes replaces manifest conflict in the conflict process.

Question 15

Distributive and integrative are two types of negotiations.

Accepted Answer

A) True 
 B)False

Question 16

What effect does making concessions have on negotiations?

Accepted Answer

A) Concessions symbolize each party's motivation to bargain in good faith. 
B) Concessions communicate to the other party the relative importance of the negotiation items. 
C) Concessions enable the parties to move towards the area of potential agreement. 
D) Concessions enable the parties to move towards the area of potential agreement; concessions symbolize each party's motivation to bargain in good faith; and concessions communicate to the other party the relative importance of negotiating items. 
E) Concessions have none of these effects on negotiations. 
A) Concessions symbolize each party's motivation to bargain in good faith. 
B) Concessions communicate to the other party the relative importance of the negotiation items. 
C) Concessions enable the parties to move towards the area of potential agreement. 
D) Concessions enable the parties to move towards the area of potential agreement; concessions symbolize each party's motivation to bargain in good faith; and concessions communicate to the other party the relative importance of negotiating items. 
E) Concessions have none of these effects on negotiations.

Question 17

Incompatible goals, differentiation, and ambiguous rules are

Accepted Answer

A) strategies used in the inquisition approach to third-party conflict resolution. 
B) situational influences on negotiations. 
C) sources of potential conflict. 
D) indicators of effectiveness in third-party conflict resolution. 
E) None of these are correct. 
A) strategies used in the inquisition approach to third-party conflict resolution. 
B) situational influences on negotiations. 
C) sources of potential conflict. 
D) indicators of effectiveness in third-party conflict resolution. 
E) None of these are correct.

Question 18

It is possible to agree on a common goal yet still experience conflict due to differentiation.

Accepted Answer

A) True 
 B)False

Question 19

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

Accepted Answer

A) True 
 B)False

Question 20

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Accepted Answer

A) True 
 B)False

A win-win orientation exists when a person or team believes that

Conflicts do not manifest due to differences about how to achieve a goal

Higher interdependence increases the risk of conflict because there is a greater chance that each side will disrupt or interfere with the other side's goals.

The more an issue is tied to our self-concept, the higher the chances that task conflict will degenerate into relationship conflict.

Goals that the conflicting parties value and whose attainment requires the joint resources and effort of those parties are called supraordinate goals.

Which of the following is a structural source of conflict in organizations?

Research indicates that we experience some degree of relationship conflict whenever we are engaged in constructive debate.

Conflict may occur because the conflicting parties lack the opportunity, ability and/or motivation to communicate with each other.

A BATNA

Task conflict

Making concessions symbolizes a negotiator's motivation to bargain in good faith.

Task conflict

Distributive and integrative are two types of negotiations.

What effect does making concessions have on negotiations?

Incompatible goals, differentiation, and ambiguous rules are

It is possible to agree on a common goal yet still experience conflict due to differentiation.

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 11: Conflict and Negotiation in the Workplace

A win-win orientation exists when a person or team believes that

Conflicts do not manifest due to differences about how to achieve a goal

Higher interdependence increases the risk of conflict because there is a greater chance that each side will disrupt or interfere with the other side's goals.

The more an issue is tied to our self-concept, the higher the chances that task conflict will degenerate into relationship conflict.

Goals that the conflicting parties value and whose attainment requires the joint resources and effort of those parties are called supraordinate goals.

Which of the following is a structural source of conflict in organizations?

Research indicates that we experience some degree of relationship conflict whenever we are engaged in constructive debate.

Conflict may occur because the conflicting parties lack the opportunity, ability and/or motivation to communicate with each other.

A BATNA

Task conflict

Making concessions symbolizes a negotiator's motivation to bargain in good faith.

Task conflict

Distributive and integrative are two types of negotiations.

What effect does making concessions have on negotiations?

Incompatible goals, differentiation, and ambiguous rules are

It is possible to agree on a common goal yet still experience conflict due to differentiation.

Conflict is more likely to occur between two departments with pooled interdependence than reciprocal interdependence.

The preference for arbitration or mediation in work disputes partly depends on cross-cultural values.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters