Exam 11: Conflict and Negotiation in the Workplace

Almost one-third of the 5000 employees recently surveyed across nine countries reported that they are frequently or always dealing with workplace conflict.

The yielding conflict management style can produce more conflict rather than it resolves.

Conflict begins whenever both parties realize that they have opposing interests.

Combining two jobs to reduce conflict is a

The process in which one party perceives that its interests are being opposed or negatively affected by another party is called:

An important rule in negotiations is to make large concessions rather than many smaller ones.

Conflict is best defined as:

Two departmental managers are most likely to experience conflict with each other when their two departments haveinterdependence.

The modern perspective on conflict is that an "optimal level" exists which is beneficial to the organization.

Collective bargaining between union and management, in order to hammer out a collective agreement, is a form of negotiation.

Which of the following is a third-party conflict resolution strategy with low process control and low outcome control?

The view that all conflict in organizations is bad is over simplistic and incorrect.

In a purely win-lose situation, the bargaining zone states that the opposing parties

Compared to those with an individualist value, employees with strong collectivist values tend to manage disagreements through:

The conflict process begins

Increasing the number of staff members in work units tends to reduce potential conflict by:

Deconstructive conflict is one of the more serious forms of relationship conflict.

Although forcing is one of five interpersonal styles of conflict management, it should never be used to manage conflict.

In the conflict process, what immediately follows conflict perceptions and emotions?

Emotional intelligence helps employees to avoid transforming task conflict into relationship conflict.