Exam 11: Conflict and Negotiation in the Workplace

Research indicates that the most effective executive teams frame their decisions as superordinate goals that rise above each executive's departmental or divisional goals.

(True/False)

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Question 161

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

(True/False)

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Question 162

Relationship conflict refers to conflict between individuals, whereas task conflict refers to conflict between departments and organizations.

(True/False)

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Question 163

People from high collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from low collectivism cultures.

(True/False)

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Question 164

Although task conflict can degenerate into relationship conflict, it is easy to prevent this from happening.

(True/False)

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Question 165

Differentiation conflict can also manifest due to incongruent values

(True/False)

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Question 166

Distributive situations occur when the parties' goals are linked, but not zero-sum, so that one person's goal achievement does not block the goal achievement of another.

(True/False)

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Question 167

You have a high BATNA when

(Multiple Choice)

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Question 168

Integrators reduce conflicts by reducing the frequency of direct interaction among work units with diverse goals and perspectives.

(True/False)

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Question 169

Communication is a potential source of conflict because

(Multiple Choice)

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Question 170

An obvious way to reduce conflict is to increase resources

(True/False)

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Question 171

Salespeople at Widget Ltd. complain that they lose sales bonuses when the production department is out of stock of a particular item. This sometimes causes customers to buy elsewhere rather than wait for the next production run. Meanwhile, production employees complain that salespeople don't appreciate the need to minimize inventory costs, for which production staffs are rewarded. This is mainly an example of conflict due to:

(Multiple Choice)

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Question 172

Employees in engineering and marketing often disagree with each other, mainly because they hold divergent beliefs and attitudes due to their unique backgrounds, experiences, and training. The most apparent source of conflict here is:

(Multiple Choice)

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Question 173

When people experience relationship conflict, they tend to increase their reliance on communication with the other party.

(True/False)

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Question 174

Gender has a weak influence on conflict management style.

(True/False)

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Question 175

Briefly describe the five interpersonal conflict handling styles.

(Essay)

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Question 176

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

(True/False)

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Question 177

Conflict perceptions and emotions manifest themselves in actual conflict.

(True/False)

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Question 178

According to one study, expert negotiators do not actually spend more time preparing than most other people.

(True/False)

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Question 179

Poor communication skills partly explain why conflict occurs in the workplace

(True/False)

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Question 180

Showing 161 - 180 of 189

Research indicates that the most effective executive teams frame their decisions as superordinate goals that rise above each executive's departmental or divisional goals.

Focusing employees on superordinate goals is particularly useful where conflict is caused by goal incompatibility and differentiation.

Relationship conflict refers to conflict between individuals, whereas task conflict refers to conflict between departments and organizations.

People from high collectivist cultures tend to apply a forcing style of conflict with colleagues more than do people from low collectivism cultures.

Although task conflict can degenerate into relationship conflict, it is easy to prevent this from happening.

Differentiation conflict can also manifest due to incongruent values

Distributive situations occur when the parties' goals are linked, but not zero-sum, so that one person's goal achievement does not block the goal achievement of another.

You have a high BATNA when

Integrators reduce conflicts by reducing the frequency of direct interaction among work units with diverse goals and perspectives.

Communication is a potential source of conflict because

An obvious way to reduce conflict is to increase resources

Employees in engineering and marketing often disagree with each other, mainly because they hold divergent beliefs and attitudes due to their unique backgrounds, experiences, and training. The most apparent source of conflict here is:

When people experience relationship conflict, they tend to increase their reliance on communication with the other party.

Gender has a weak influence on conflict management style.

Briefly describe the five interpersonal conflict handling styles.

Reducing conflict by reducing differentiation should occur only after communication and understanding have improved.

Conflict perceptions and emotions manifest themselves in actual conflict.

According to one study, expert negotiators do not actually spend more time preparing than most other people.

Poor communication skills partly explain why conflict occurs in the workplace

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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