Exam 9: Communicating in Organizations

Safety representatives in each of the six plants of a manufacturing company need to communicate to each other every week the number and type of health and safety incidents in their plant. Each representative has a safety reporting document where he or she checks off the type and number of infractions during the previous week. These incidents are well known to other representatives; there are rarely any surprises. This weekly communication calls for:

In the communication process model, "feedback" is:

Two important sets of factors to consider when choosing the appropriate communication channel for a given situation are:

Which of the following is a key element in emotional contagion?

Omitting and buffering strategies help employees to reduce the amount of information they must process (i.e. information load).

What effect can jargon potentially have in organizations?

Which of the following is NOT explicitly identified in the communication process model?

Most information is communicated verbally rather than nonverbally in quiet settings.

Emotional contagion represents nonconscious behaviour.

People can improve the "responding" stage of active listening by

Italy was the first country in the world to pass "Right to Disconnect" laws.

According to research on gender communication, women are more likely than men to

In Japan, shared understanding is demonstrated without using words.

People are persuaded more under conditions of high social presence than low social presence.

Which of these statements about sending your message to other people is FALSE?