Exam 9: Communicating in Organizations

Web-based magazines (e-zines)

Which of the following would constitute ''noise'' in the communication process?

Multi-communicating is possible because of the reduced sensory demand for most forms of computer-mediated communication.

The level of information overload is a function of

Employees increase their information-processing capacity by temporarily reading faster and scanning documents.

Shaking one's head from side to side is universally understood to mean "No."

Intended feedback is encoded, transmitted, received, and decoded from the receiver to the sender of the original message.

A problem with e-mail is that

When communicating with another person, you should avoid repeating your message in different ways.

People who experience social isolation are more susceptible to physical and mental illnesses

When a sender and receiver want to transmit technical information more efficiently, they should:

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight. While retelling his experience, colleagues grimace and make sounds that the executive might make when experiencing this ordeal. The verbal and nonverbal activities of the colleagues represent:

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

In a business meeting where both men and women are present, women are more likely than men to:

Ambiguous language is sometimes necessary to describe situations or concepts that are ill-defined or lack agreement between sender and receiver.

The metaphor used to explain the communication process model is that information is like fruit on a tree that needs to be carefully picked.

Mimicking the nonverbal behaviours of other people seems to help us receive the emotional experience of the people we mimic.

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever. In its message to customers, the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers. This message is an example of:

Media richness refers to

France is the first country in the world to pass legislation requiring employers with more than 50 workers to create a policy stipulating hours when staff should not send or answer work emails.