Question 1

Which communication medium is a poor choice to convey ambiguous, complex, or novel situations?

Accepted Answer

A) Face-to-face 
B) Telephone calls 
C) E-mail 
D) Video conferencing 
E) Voice mail 
A) Face-to-face 
B) Telephone calls 
C) E-mail 
D) Video conferencing 
E) Voice mail

Question 2

The capacity of a communication method to transmit information is known as

Accepted Answer

A) media richness. 
B) channel noise. 
C) information load. 
D) channel frequency. 
E) media amplitude. 
A) media richness. 
B) channel noise. 
C) information load. 
D) channel frequency. 
E) media amplitude.

Question 3

Effective communication potentially improves knowledge management and decision making.

Accepted Answer

A) True 
 B)False

Question 4

In order to communicate more effectively people should avoid relying on "codebooks."

Accepted Answer

A) True 
 B)False

Question 5

You have just been promoted to a job in which you have many employees and clients vying for your attention. In particular, these people expect you to review a considerable amount of information to make decisions for them. It isn't possible to spend much time with any individual, nor is it possible to delegate any of these decisions to other people. Identify two distinct strategies that you could use to minimize information overload by increasing information processing and two strategies to reduce information overload in this situation.

Accepted Answer

The textbook describes three main strate

Question 6

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Accepted Answer

A) The parties' familiarity with the message topic. 
B) The extent to which both parties have similar mental models. 
C) Whether both parties have a similar "codebook." 
D) The sender and receiver's motivation and ability to use the selected communication channel. 
E) The gender of the sender or receiver. 
A) The parties' familiarity with the message topic. 
B) The extent to which both parties have similar mental models. 
C) Whether both parties have a similar "codebook." 
D) The sender and receiver's motivation and ability to use the selected communication channel. 
E) The gender of the sender or receiver.

Question 7

Which of the following tends to be the preferred medium for coordinating work and minimizes status differences?

Accepted Answer

A) Annual performance reviews with supervisors 
B) Intranet websites 
C) Electronic company magazines (e-zines) 
D) The corporate grapevine 
E) E-mail 
A) Annual performance reviews with supervisors 
B) Intranet websites 
C) Electronic company magazines (e-zines) 
D) The corporate grapevine 
E) E-mail

Question 8

People who use assertive speech are judged to be:

Accepted Answer

A) less competent and more combative in negotiation. 
B) more competent and cooperative in negotiation. 
C) more volatile and dramatic in negotiation. 
D) non-cooperative and hostile in negotiation. 
E) ill-prepared for the issues on the table during negotiation. 
A) less competent and more combative in negotiation. 
B) more competent and cooperative in negotiation. 
C) more volatile and dramatic in negotiation. 
D) non-cooperative and hostile in negotiation. 
E) ill-prepared for the issues on the table during negotiation.

Question 9

E-mail is an inefficient medium for communicating in ambiguous, complex, and novel situations.

Accepted Answer

A) True 
 B)False

Question 10

E-mail, instant messaging, and public websites are changing characteristics of the corporate grapevine.

Accepted Answer

A) True 
 B)False

Question 11

Face-to-face interaction has higher media richness than a telephone conversation.

Accepted Answer

A) True 
 B)False

Question 12

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.

Accepted Answer

A) True 
 B)False

Question 13

Research suggests that effective workspace design mainly balances the trade-off between:

Accepted Answer

A) employee privacy and information overload. 
B) social interaction and emotional contagion. 
C) employee privacy and social interaction. 
D) verbal and nonverbal communication. 
E) information overload and information underload. 
A) employee privacy and information overload. 
B) social interaction and emotional contagion. 
C) employee privacy and social interaction. 
D) verbal and nonverbal communication. 
E) information overload and information underload.

Question 14

When the sender has previous experience with the receiver, the senderto communicate in ambiguous situations.

Accepted Answer

A) can use leaner media 
B) must rely on nonverbal communication 
C) must use richer media 
D) must use leaner media 
E) is unable to use leaner media 
A) can use leaner media 
B) must rely on nonverbal communication 
C) must use richer media 
D) must use leaner media 
E) is unable to use leaner media

Question 15

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

Accepted Answer

A) Memorandum to all employees 
B) Face-to-face meeting 
C) E-mail message 
D) Telephone conversation 
E) Newsletter 
A) Memorandum to all employees 
B) Face-to-face meeting 
C) E-mail message 
D) Telephone conversation 
E) Newsletter

Question 16

In the communication process model, encoding the message refers to the first step in the process.

Accepted Answer

A) True 
 B)False

Question 17

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A) Women are usually more sensitive than men to the listener's nonverbal cues. 
B) Men are more likely than women to communicate to strengthen relationships. 
C) Women are more likely than men to give advice quickly and frequently. 
D) Men and women differ in all of these ways. 
E) Men and women do not differ in their communication styles. 
A) Women are usually more sensitive than men to the listener's nonverbal cues. 
B) Men are more likely than women to communicate to strengthen relationships. 
C) Women are more likely than men to give advice quickly and frequently. 
D) Men and women differ in all of these ways. 
E) Men and women do not differ in their communication styles.

Question 18

According to your text, one of the social acceptance factors we need to consider is

Accepted Answer

A) whether the channel is acceptable in a given society. 
B) the media richness. 
C) whether the message is politically correct. 
D) the symbolic meaning of the chosen channel. 
E) All of these are social acceptance factors. 
A) whether the channel is acceptable in a given society. 
B) the media richness. 
C) whether the message is politically correct. 
D) the symbolic meaning of the chosen channel. 
E) All of these are social acceptance factors.

Question 19

What effect does ''noise'' have in the communication model?

Accepted Answer

A) The concept of ''noise'' applies only in cases of miscommunication. 
B) It distorts and obscures the sender's intended message. 
C) It prevents the sender from forming a message. 
D) It helps the sender to select a more appropriate medium to transmit the message. 
E) It helps the receiver to decode the message more carefully. 
A) The concept of ''noise'' applies only in cases of miscommunication. 
B) It distorts and obscures the sender's intended message. 
C) It prevents the sender from forming a message. 
D) It helps the sender to select a more appropriate medium to transmit the message. 
E) It helps the receiver to decode the message more carefully.

Question 20

In the communication process model, what happens immediately after the receiver receives the encoded message?

Accepted Answer

A) The receiver confirms with the sender that the message sent was intended to be a message. 
B) The sender receives confirmation that the message has been understood. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received message. 
A) The receiver confirms with the sender that the message sent was intended to be a message. 
B) The sender receives confirmation that the message has been understood. 
C) The receiver decodes the received message. 
D) The sender encodes the message. 
E) The receiver forms feedback in response to the received message.

Which communication medium is a poor choice to convey ambiguous, complex, or novel situations?

The capacity of a communication method to transmit information is known as

Effective communication potentially improves knowledge management and decision making.

In order to communicate more effectively people should avoid relying on "codebooks."

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Which of the following tends to be the preferred medium for coordinating work and minimizes status differences?

People who use assertive speech are judged to be:

E-mail is an inefficient medium for communicating in ambiguous, complex, and novel situations.

E-mail, instant messaging, and public websites are changing characteristics of the corporate grapevine.

Face-to-face interaction has higher media richness than a telephone conversation.

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.

Research suggests that effective workspace design mainly balances the trade-off between:

When the sender has previous experience with the receiver, the senderto communicate in ambiguous situations.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

In the communication process model, encoding the message refers to the first step in the process.

How do men and women generally differ in their communication styles in organizational settings?

According to your text, one of the social acceptance factors we need to consider is

What effect does ''noise'' have in the communication model?

In the communication process model, what happens immediately after the receiver receives the encoded message?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations

Which communication medium is a poor choice to convey ambiguous, complex, or novel situations?

The capacity of a communication method to transmit information is known as

Effective communication potentially improves knowledge management and decision making.

In order to communicate more effectively people should avoid relying on "codebooks."

Which of the following is NOT a factor that influences the efficiency and effectiveness of encoding and decoding?

Which of the following tends to be the preferred medium for coordinating work and minimizes status differences?

People who use assertive speech are judged to be:

E-mail is an inefficient medium for communicating in ambiguous, complex, and novel situations.

E-mail, instant messaging, and public websites are changing characteristics of the corporate grapevine.

Face-to-face interaction has higher media richness than a telephone conversation.

The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.

Research suggests that effective workspace design mainly balances the trade-off between:

When the sender has previous experience with the receiver, the senderto communicate in ambiguous situations.

Which of the following communication media tends to be best for transmitting emotions and persuading the receiver?

In the communication process model, encoding the message refers to the first step in the process.

How do men and women generally differ in their communication styles in organizational settings?

According to your text, one of the social acceptance factors we need to consider is

What effect does ''noise'' have in the communication model?

In the communication process model, what happens immediately after the receiver receives the encoded message?

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters