Question 1

E-mail is a very good medium for communicating emotions

Accepted Answer

A) True 
 B)False

Question 2

Wikis are collaborative web spaces in which anyone in the group can write, edit, or remove material from the site.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following activities helps us to cope with information overload?

Accepted Answer

A) Improving our time management 
B) Learning to read faster 
C) Scanning through documents more efficiently 
D) Working longer hours 
E) All of these help us to cope with information overload. 
A) Improving our time management 
B) Learning to read faster 
C) Scanning through documents more efficiently 
D) Working longer hours 
E) All of these help us to cope with information overload.

Question 4

The organizational grapevine

Accepted Answer

A) transmits information very slowly from higher to lower levels in the organization. 
B) helps employees to make sense of their workplace when the information is not available through formal channels. 
C) ignores social relations among employees in the organization. 
D) tends to use communication channels that are low in media richness. 
E) The grapevine has all of these characteristics. 
A) transmits information very slowly from higher to lower levels in the organization. 
B) helps employees to make sense of their workplace when the information is not available through formal channels. 
C) ignores social relations among employees in the organization. 
D) tends to use communication channels that are low in media richness. 
E) The grapevine has all of these characteristics.

Question 5

Metaphors and other types of ambiguous language are useful when

Accepted Answer

A) the sender wants to communicate to people experiencing information overload. 
B) the message is sent through the grapevine rather than formal communication channels. 
C) the issue or concept that the sender is trying to communicate is ill-defined or complex. 
D) the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
E) Ambiguous language is useful under all of these conditions. 
A) the sender wants to communicate to people experiencing information overload. 
B) the message is sent through the grapevine rather than formal communication channels. 
C) the issue or concept that the sender is trying to communicate is ill-defined or complex. 
D) the sender wants to minimize the risk that the receiver would misinterpret the message sent. 
E) Ambiguous language is useful under all of these conditions.

Question 6

Active listeners improve their sensing activities by

Accepted Answer

A) showing interest. 
B) clarifying the message. 
C) postponing evaluation. 
D) organizing information. 
E) They engage in all of the given activities. 
A) showing interest. 
B) clarifying the message. 
C) postponing evaluation. 
D) organizing information. 
E) They engage in all of the given activities.

Question 7

When working in Brazil, colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following represents a form of nonverbal communication?

Accepted Answer

A) The sender's physical distance. 
B) The silence between statements made by the sender. 
C) The sender's actions. 
D) The sender's voice intonation. 
E) All of these are forms of nonverbal communication. 
A) The sender's physical distance. 
B) The silence between statements made by the sender. 
C) The sender's actions. 
D) The sender's voice intonation. 
E) All of these are forms of nonverbal communication.

Question 9

Compared with verbal communication, nonverbal communication

Accepted Answer

A) has more formal rules to guide its correct use. 
B) is more consciously transmitted from sender to receiver. 
C) is less susceptible to misinterpretation. 
D) has all of these characteristics. 
E) has none of these characteristics. 
A) has more formal rules to guide its correct use. 
B) is more consciously transmitted from sender to receiver. 
C) is less susceptible to misinterpretation. 
D) has all of these characteristics. 
E) has none of these characteristics.

Question 10

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

Accepted Answer

A) True 
 B)False

Question 11

One reason that people communicate with each other is to fulfill their drive to bond

Accepted Answer

A) True 
 B)False

Question 12

Senior executives at a large tire company learned that one line of tires had a tendency to fall apart in very warm weather. This resulted in several vehicle accidents in the Middle East and South America. However, the executives did not hear about these problems until several weeks after they were known to lower-level managers. Although the senior executives encourage staff to communicate all information, the lower-level staff held back the information for fear that they might lose their jobs. Which communication concept best describes this communication situation?

Accepted Answer

A) Filtering 
B) Flaming 
C) Information overload 
D) Persuasive communication 
E) Media richness 
A) Filtering 
B) Flaming 
C) Information overload 
D) Persuasive communication 
E) Media richness

Question 13

Open-design offices

Accepted Answer

A) tend to increase informal communication and knowledge sharing among people in those open offices. 
B) replace the need for employee surveys in large organizations. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) do all of these. 
E) tend to increase informal communication and stress due to the loss of privacy. 
A) tend to increase informal communication and knowledge sharing among people in those open offices. 
B) replace the need for employee surveys in large organizations. 
C) tend to increase stress due to the loss of privacy and personal space. 
D) do all of these. 
E) tend to increase informal communication and stress due to the loss of privacy.

Question 14

According to the communication process model, communication begins with encoding the message, then sending it.

Accepted Answer

A) True 
 B)False

Question 15

Nonverbal communication is less rule-bound than is verbal communication.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about electronic mail is FALSE?

Accepted Answer

A) E-mail tends to transmit information faster than traditional written media. 
B) E-mail tends to reduce the flow of information from lower to higher levels in the organization. 
C) Employees can easily misunderstand the emotional meaning of e-mail messages. 
D) E-mail tends to increase the risk of sending emotionally charged messages to other people. 
E) E-mail tends to increase information overload. 
A) E-mail tends to transmit information faster than traditional written media. 
B) E-mail tends to reduce the flow of information from lower to higher levels in the organization. 
C) Employees can easily misunderstand the emotional meaning of e-mail messages. 
D) E-mail tends to increase the risk of sending emotionally charged messages to other people. 
E) E-mail tends to increase information overload.

Question 17

Which of the following is NOT a feature of effective listening?

Accepted Answer

A) Empathize with the sender's background and point of view when interpreting the sender's message. 
B) Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
C) Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
D) Show interest by maintaining eye contact and giving verbal acknowledgments. 
E) All of these are features of effective listening. 
A) Empathize with the sender's background and point of view when interpreting the sender's message. 
B) Develop an opinion about the sender's message as soon as possible to guide you through the rest of the sender's message. 
C) Provide feedback by rephrasing the sender's main points at appropriate conversational breaks. 
D) Show interest by maintaining eye contact and giving verbal acknowledgments. 
E) All of these are features of effective listening.

Question 18

The most obvious cross-cultural communication challenge is

Accepted Answer

A) smiling. 
B) language. 
C) shaking hands. 
D) nonverbal communication. 
E) silence. 
A) smiling. 
B) language. 
C) shaking hands. 
D) nonverbal communication. 
E) silence.

Question 19

E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Accepted Answer

A) True 
 B)False

Question 20

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Accepted Answer

A) True 
 B)False

E-mail is a very good medium for communicating emotions

Wikis are collaborative web spaces in which anyone in the group can write, edit, or remove material from the site.

Which of the following activities helps us to cope with information overload?

The organizational grapevine

Metaphors and other types of ambiguous language are useful when

Active listeners improve their sensing activities by

When working in Brazil, colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Which of the following represents a form of nonverbal communication?

Compared with verbal communication, nonverbal communication

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

One reason that people communicate with each other is to fulfill their drive to bond

Open-design offices

According to the communication process model, communication begins with encoding the message, then sending it.

Nonverbal communication is less rule-bound than is verbal communication.

Which of the following statements about electronic mail is FALSE?

Which of the following is NOT a feature of effective listening?

The most obvious cross-cultural communication challenge is

E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 9: Communicating in Organizations

E-mail is a very good medium for communicating emotions

Wikis are collaborative web spaces in which anyone in the group can write, edit, or remove material from the site.

Which of the following activities helps us to cope with information overload?

The organizational grapevine

Metaphors and other types of ambiguous language are useful when

Active listeners improve their sensing activities by

When working in Brazil, colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Which of the following represents a form of nonverbal communication?

Compared with verbal communication, nonverbal communication

Jargon improves communication efficiency when both the sender and receiver understand this specialized language.

One reason that people communicate with each other is to fulfill their drive to bond

Open-design offices

According to the communication process model, communication begins with encoding the message, then sending it.

Nonverbal communication is less rule-bound than is verbal communication.

Which of the following statements about electronic mail is FALSE?

Which of the following is NOT a feature of effective listening?

The most obvious cross-cultural communication challenge is

E-mail is usually developed and sent so quickly that it increases the risk of transmitting an emotionally charged message before the sender has time to reconsider sending the message.

Management by walking around occurs whenever senior executives get out of their offices and communicate face-to-face with employees.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Workplace Emotions

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters