Exam 4: Workplace Emotions

According to the EVLN model, people who are dissatisfied with their jobs might

From a survey of employees, a major health-products company discovered that many staff members felt overworked and had too little time to balance their personal lives with job demands. A significant percentage of employees said that they were thinking of quitting because of this stress. Moreover, the concerns were raised by unmarried employees without children, not just among married women with children. Describe two different types of initiatives that would likely ease the type of stress identified in this survey.

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

Sexual harassment, work overload, and low task control are

The competency most strongly associated with awareness of others' emotions is

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

Researchers have consistently found that there is a strong positive relationship between job satisfaction and job performance.

The two types of organizational commitment are affective and afflictive.

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Providing child care facilities and offering employees flexible work hours have effect on work-related stress?

Studies on work overload in Canada indicate that

The norms and expectations governing emotional display rules are similar around the world.

A senior executive in your organization read an older organizational behaviour textbook, which concluded that there is little relationship between job satisfaction and job performance. The senior executive now believes that it is a waste of time and money to have 'happy workers'. Instead, the executive is recommending finding ways to improve productivity without any consideration for employee well-being (beyond legal requirements). The company president is concerned that the executive's information may convince other members of the management committee to take a similar harsh view. Provide three different arguments why companies should try to maintain a reasonable level of job satisfaction among employees in this organization.

Employees with very high loyalty tend to have high conformity.

According to a major study, most Canadians agree with the statement that overtly expressing personal emotions at work is unprofessional.

In a poll, conducted in 2011, 60 percent of Canadians reported working an average of 45 hours or more each week.

Janine and Anitra work as bank customer service representatives. Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted. She has difficulty sleeping immediately before and after some days at work. Anitra performs the same job duties as Janine and often works with the same clients. Yet Anitra rarely experiences these symptoms. Using your knowledge of stress, give three explanations why these two are reacting differently to their jobs.

Management of others' emotions represents the highest level of emotional intelligence

Companies can reduce employee stress by transferring them to jobs for which they are better suited to perform.

Employees are more likely to experience stress when they lack control over their work activities.