Question 1

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Accepted Answer

A) True 
 B)False

Question 2

Work overload is a stressor

Accepted Answer

A) True 
 B)False

Question 3

Emotional intelligence is best described as

Accepted Answer

A) a personality trait. 
B) an action-tendency indicating that the person is highly motivated. 
C) a form of organizational commitment. 
D) a set of abilities. 
E) a form of empathy. 
A) a personality trait. 
B) an action-tendency indicating that the person is highly motivated. 
C) a form of organizational commitment. 
D) a set of abilities. 
E) a form of empathy.

Question 4

Some of the strategies for removing work-related stressors are

Accepted Answer

A) providing programs that make employees more stressed. 
B) changing all work-life initiatives into work-intensive initiatives. 
C) ignoring the stressors that cause unnecessary tension and burnout. 
D) firing employees who complain that they are stressed. 
E) None of the choices. 
A) providing programs that make employees more stressed. 
B) changing all work-life initiatives into work-intensive initiatives. 
C) ignoring the stressors that cause unnecessary tension and burnout. 
D) firing employees who complain that they are stressed. 
E) None of the choices.

Question 5

Explain how an employee's attitudes might be affected by cognitive dissonance.

Accepted Answer

Cognitive dissonance is the uncomfortabl

Question 6

The classic workaholic is highly involved in work, feels compelled or driven to work because of inner pressures, and has high enjoyment at work.

Accepted Answer

A) True 
 B)False

Question 7

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Accepted Answer

A) neglect. 
B) cognitive dissonance. 
C) cognitive distance. 
D) emotional intelligence. 
E) cognitive justification. 
A) neglect. 
B) cognitive dissonance. 
C) cognitive distance. 
D) emotional intelligence. 
E) cognitive justification.

Question 8

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Accepted Answer

A) True 
 B)False

Question 9

The Director of Nursing at Smalltown General Hospital claims that several nurses are experiencing job burnout. Describe the three components of this job burnout that should be evident from these nurses. Your description of each component should include an example related to nursing. Also, briefly identify two possible characteristics of nursing that might have contributed to this job burnout.

Accepted Answer

Job burnout is due to interpersonal and

Question 10

Which of the following types of people are more likely to experience positive emotions?

Accepted Answer

A) Higher emotional stability and extraverted personalities 
B) Low emotional stability 
C) Introverted personalities 
D) Higher emotional stability and introverted personalities 
E) Low emotional stability and extroverted personalities 
A) Higher emotional stability and extraverted personalities 
B) Low emotional stability 
C) Introverted personalities 
D) Higher emotional stability and introverted personalities 
E) Low emotional stability and extroverted personalities

Question 11

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Accepted Answer

A) True 
 B)False

Question 12

Emotions represent the cluster of beliefs, assessed feelings, and behavioural intentions towards something or someone.

Accepted Answer

A) True 
 B)False

Question 13

Research has found that humour and fun at work

Accepted Answer

A) has a short-term effect only. 
B) can potentially offset some of the negative experiences. 
C) has no effect on worker productivity. 
D) decreases worker productivity. 
E) does not influence negative worker attitudes. 
A) has a short-term effect only. 
B) can potentially offset some of the negative experiences. 
C) has no effect on worker productivity. 
D) decreases worker productivity. 
E) does not influence negative worker attitudes.

Question 14

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).

Accepted Answer

A) True 
 B)False

Question 15

Which of these statements about emotions is FALSE?

Accepted Answer

A) Some people have positive emotional states due to their personality. 
B) Emotions include a person's beliefs, feelings, and behavioural intentions. 
C) Emotions are influenced by our personality traits. 
D) Emotions influence a person's assessed feelings about the attitude object. 
E) Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular. 
A) Some people have positive emotional states due to their personality. 
B) Emotions include a person's beliefs, feelings, and behavioural intentions. 
C) Emotions are influenced by our personality traits. 
D) Emotions influence a person's assessed feelings about the attitude object. 
E) Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular.

Question 16

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

Accepted Answer

A) True 
 B)False

Question 17

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviours.

Accepted Answer

A) True 
 B)False

Question 18

Compared to non-workaholics, classic workaholics tend to experience

Accepted Answer

A) higher job satisfaction and improved personal health. 
B) improved personal health. 
C) more work/life balance. 
D) lower enjoyment of work. 
E) higher job satisfaction. 
A) higher job satisfaction and improved personal health. 
B) improved personal health. 
C) more work/life balance. 
D) lower enjoyment of work. 
E) higher job satisfaction.

Question 19

One way to reduce work-related stress is to have your work paced by a machine

Accepted Answer

A) True 
 B)False

Question 20

Psychological harassment includes all of the following EXCEPT

Accepted Answer

A) verbal comments that affect an employee's dignity. 
B) workplace incivility. 
C) actions or gestures that threaten an employee's psychological or physical integrity. 
D) hostile or unwanted conduct. 
E) role conflict. 
A) verbal comments that affect an employee's dignity. 
B) workplace incivility. 
C) actions or gestures that threaten an employee's psychological or physical integrity. 
D) hostile or unwanted conduct. 
E) role conflict.

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Work overload is a stressor

Emotional intelligence is best described as

Some of the strategies for removing work-related stressors are

Explain how an employee's attitudes might be affected by cognitive dissonance.

The classic workaholic is highly involved in work, feels compelled or driven to work because of inner pressures, and has high enjoyment at work.

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Which of the following types of people are more likely to experience positive emotions?

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Emotions represent the cluster of beliefs, assessed feelings, and behavioural intentions towards something or someone.

Research has found that humour and fun at work

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).

Which of these statements about emotions is FALSE?

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviours.

Compared to non-workaholics, classic workaholics tend to experience

One way to reduce work-related stress is to have your work paced by a machine

Psychological harassment includes all of the following EXCEPT

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Work overload is a stressor

Emotional intelligence is best described as

Some of the strategies for removing work-related stressors are

Explain how an employee's attitudes might be affected by cognitive dissonance.

The classic workaholic is highly involved in work, feels compelled or driven to work because of inner pressures, and has high enjoyment at work.

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Which of the following types of people are more likely to experience positive emotions?

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Emotions represent the cluster of beliefs, assessed feelings, and behavioural intentions towards something or someone.

Research has found that humour and fun at work

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting), rather than displaying emotions contrary to their true emotions (surface acting).

Which of these statements about emotions is FALSE?

Employees in Nordic countries report higher levels of job satisfaction than employees in Canada.

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviours.

Compared to non-workaholics, classic workaholics tend to experience

One way to reduce work-related stress is to have your work paced by a machine

Psychological harassment includes all of the following EXCEPT

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters