Question 1

Emotional intelligence can be learned to some extent

Accepted Answer

A) True 
 B)False

Question 2

Low task control occurs when

Accepted Answer

A) the job involves monitoring equipment. 
B) the employee's work is paced by a machine. 
C) the work schedule is controlled by someone else. 
D) All of these conditions exist. 
E) None of these conditions exist. 
A) the job involves monitoring equipment. 
B) the employee's work is paced by a machine. 
C) the work schedule is controlled by someone else. 
D) All of these conditions exist. 
E) None of these conditions exist.

Question 3

After working weeks on a difficult proposal for a client, Jack learns that the client has accepted the proposal and will award the contract to Jack's firm. Upon hearing this from his boss, Jack yelps 'Yahoo!' and thrusts his fisted arm in the air. This behaviour is most likely an example of:

Accepted Answer

A) beliefs directly influencing feelings. 
B) perceptions directly influencing beliefs. 
C) behavioural intentions directly influencing behaviour. 
D) emotions directly influencing behaviour. 
E) emotions directly influencing feelings. 
A) beliefs directly influencing feelings. 
B) perceptions directly influencing beliefs. 
C) behavioural intentions directly influencing behaviour. 
D) emotions directly influencing behaviour. 
E) emotions directly influencing feelings.

Question 4

Attitudes are experiences, whereas emotions are judgments.

Accepted Answer

A) True 
 B)False

Question 5

The general adaptation syndrome is

Accepted Answer

A) an innovative corporate practice that removes unnecessary stressors from the work site. 
B) a form of social support where several employees experience the same form of stress and help each other through the experience. 
C) the most common strategy that employees use to cope with work-related stressors. 
D) a model of the stress experience. 
E) a stress disorder that was once rare but is becoming increasingly common among executives. 
A) an innovative corporate practice that removes unnecessary stressors from the work site. 
B) a form of social support where several employees experience the same form of stress and help each other through the experience. 
C) the most common strategy that employees use to cope with work-related stressors. 
D) a model of the stress experience. 
E) a stress disorder that was once rare but is becoming increasingly common among executives.

Question 6

The service profit chain model states that companies with higher profits tend to subsequently lay off employees, which reduces the future number of customers.

Accepted Answer

A) True 
 B)False

Question 7

Comment on the accuracy of the following statement:
'Employees are more effective when theydisplay their true emotions on the job.'

Accepted Answer

This question requires discussion of at

Question 8

Corporate fitness and wellness programs improve employee health, but have almost no effect on the consequences of work-related stress.

Accepted Answer

A) True 
 B)False

Question 9

By asking a single direct question (such as "How satisfied are you with your job?

Accepted Answer

A) provide a better estimate of job satisfaction than if the survey asked several questions. 
B) measure organizational commitment rather than job satisfaction. 
C) underestimate the true level of job satisfaction among employees. 
D) confuse people who are completing the survey. 
E) overestimate the true level of job satisfaction among employees. 
A) provide a better estimate of job satisfaction than if the survey asked several questions. 
B) measure organizational commitment rather than job satisfaction. 
C) underestimate the true level of job satisfaction among employees. 
D) confuse people who are completing the survey. 
E) overestimate the true level of job satisfaction among employees.

Question 10

If you believed a coworker had a high level of emotional intelligence, what evidence would you look for to confirm your belief?

Accepted Answer

To answer this question, students need t

Question 11

Briefly explain and distinguish between the two forms of organizational commitment.

Accepted Answer

The two forms are affective commitment a

Question 12

Personal leave, telework, and flexible work time represent the three most common role-related stressors.

Accepted Answer

A) True 
 B)False

Question 13

The job satisfaction score in Canada is below the typical American score.

Accepted Answer

A) True 
 B)False

Question 14

Stress refers mainly to environmental conditions that cause people to experience fear

Accepted Answer

A) True 
 B)False

Question 15

People with the same feelings may form different behavioural intentions based on their unique past experience.

Accepted Answer

A) True 
 B)False

Question 16

Management of others' emotions is

Accepted Answer

A) the opposite of employability, the psychological contract. 
B) an outcome of emotional dissonance. 
C) a negative, highly activated emotion. 
D) the highest level of emotional intelligence. 
E) one of three types of organizational commitment. 
A) the opposite of employability, the psychological contract. 
B) an outcome of emotional dissonance. 
C) a negative, highly activated emotion. 
D) the highest level of emotional intelligence. 
E) one of three types of organizational commitment.

Question 17

One important way to remove workplace stressors is to give employees more control over their work environment.

Accepted Answer

A) True 
 B)False

Question 18

Research has found that humour and fun at work-whether natural or contrived-does not offset the negative experiences.

Accepted Answer

A) True 
 B)False

Question 19

Continuance commitment is explicitly discussed in the topic of emotional intelligence as

Accepted Answer

A) the main process through which people become emotional attached to the organization. 
B) Continuance commitment is not explicitly discussed in the topic of emotional intelligence. 
C) the means through which people become sensitized to the perceptions and needs of others. 
D) the way in which employees are trained to develop higher emotional intelligence. 
E) the main process through which you manage the emotions of others. 
A) the main process through which people become emotional attached to the organization. 
B) Continuance commitment is not explicitly discussed in the topic of emotional intelligence. 
C) the means through which people become sensitized to the perceptions and needs of others. 
D) the way in which employees are trained to develop higher emotional intelligence. 
E) the main process through which you manage the emotions of others.

Question 20

Workaholics are more prone to suffer from poor health due to their work addiction

Accepted Answer

A) True 
 B)False

Emotional intelligence can be learned to some extent

Low task control occurs when

After working weeks on a difficult proposal for a client, Jack learns that the client has accepted the proposal and will award the contract to Jack's firm. Upon hearing this from his boss, Jack yelps 'Yahoo!' and thrusts his fisted arm in the air. This behaviour is most likely an example of:

Attitudes are experiences, whereas emotions are judgments.

The general adaptation syndrome is

The service profit chain model states that companies with higher profits tend to subsequently lay off employees, which reduces the future number of customers.

Comment on the accuracy of the following statement: 'Employees are more effective when theydisplay their true emotions on the job.'

Corporate fitness and wellness programs improve employee health, but have almost no effect on the consequences of work-related stress.

By asking a single direct question (such as "How satisfied are you with your job?

If you believed a coworker had a high level of emotional intelligence, what evidence would you look for to confirm your belief?

Briefly explain and distinguish between the two forms of organizational commitment.

Personal leave, telework, and flexible work time represent the three most common role-related stressors.

The job satisfaction score in Canada is below the typical American score.

Stress refers mainly to environmental conditions that cause people to experience fear

People with the same feelings may form different behavioural intentions based on their unique past experience.

Management of others' emotions is

One important way to remove workplace stressors is to give employees more control over their work environment.

Research has found that humour and fun at work-whether natural or contrived-does not offset the negative experiences.

Continuance commitment is explicitly discussed in the topic of emotional intelligence as

Workaholics are more prone to suffer from poor health due to their work addiction

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions

Emotional intelligence can be learned to some extent

Low task control occurs when

After working weeks on a difficult proposal for a client, Jack learns that the client has accepted the proposal and will award the contract to Jack's firm. Upon hearing this from his boss, Jack yelps 'Yahoo!' and thrusts his fisted arm in the air. This behaviour is most likely an example of:

Attitudes are experiences, whereas emotions are judgments.

The general adaptation syndrome is

The service profit chain model states that companies with higher profits tend to subsequently lay off employees, which reduces the future number of customers.

Comment on the accuracy of the following statement: 'Employees are more effective when theydisplay their true emotions on the job.'

Corporate fitness and wellness programs improve employee health, but have almost no effect on the consequences of work-related stress.

By asking a single direct question (such as "How satisfied are you with your job?

If you believed a coworker had a high level of emotional intelligence, what evidence would you look for to confirm your belief?

Briefly explain and distinguish between the two forms of organizational commitment.

Personal leave, telework, and flexible work time represent the three most common role-related stressors.

The job satisfaction score in Canada is below the typical American score.

Stress refers mainly to environmental conditions that cause people to experience fear

People with the same feelings may form different behavioural intentions based on their unique past experience.

Management of others' emotions is

One important way to remove workplace stressors is to give employees more control over their work environment.

Research has found that humour and fun at work-whether natural or contrived-does not offset the negative experiences.

Continuance commitment is explicitly discussed in the topic of emotional intelligence as

Workaholics are more prone to suffer from poor health due to their work addiction

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters