Exam 4: Workplace Emotions

Several employees at the head office of Southern Mining Corp. want the company to provide a fitness centre. Senior executives know that physical fitness improves employee health, but have asked you to provide justification for the fitness centre in terms of stress management. Explain how the fitness centre potentially minimizes stress.

People who lack energy, feel tired, and think their emotional resources are depleted

A person's evaluation of his or her job and work context is called

Are brief physiological, behavioural, and psychological experiences directed toward someone or something that put people in a state of readiness.

Recent evidence about stress indicates that

Emotional exhaustion, cynicism, and reduced efficacy are characteristics of

Managing our emotions and the emotions of others represents

Feelings represent your conscious positive or negative evaluations of the attitude object.

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Job satisfaction represents a person's evaluation of his or her job and work context.

Employees with very high loyalty tend to have high conformity, which results in lower creativity.

Attitudes develop from our emotional experiences as well as from the perceptual process.

Emotions are defined as

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Keeping employees informed about and involved in the organization tends to

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Comment on the accuracy of the following statement:

People who experience stress at work are more likely to

Joy, fear, and anger are types of