Question 1

Social support has what effect on work-related stress?

Accepted Answer

A) It increases the individual's self-esteem regarding the stressor. 
B) It makes the individual feel that he or she is not facing the stressor alone. 
C) It provides the individual with information or other resources used to remove the stressor. 
D) There is no evidence that social support has any beneficial effect on work-related stress. 
E) It does everything described in the other statements. 
A) It increases the individual's self-esteem regarding the stressor. 
B) It makes the individual feel that he or she is not facing the stressor alone. 
C) It provides the individual with information or other resources used to remove the stressor. 
D) There is no evidence that social support has any beneficial effect on work-related stress. 
E) It does everything described in the other statements.

Question 2

Employees experience task control stressors when they work in a job that

Accepted Answer

A) has a clear description of tasks. 
B) are not paced by a machine. 
C) is paced by a machine. 
D) has low responsibility. 
E) has low commitment continuance. 
A) has a clear description of tasks. 
B) are not paced by a machine. 
C) is paced by a machine. 
D) has low responsibility. 
E) has low commitment continuance.

Question 3

Emotional intelligence refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

Accepted Answer

A) True 
 B)False

Question 4

People tend to have highwhen their personality includes optimism,confidence, and a positive emotional state.

Accepted Answer

A) strain-based conflict 
B) workaholism (work addicts) 
C) emotional exhaustion 
D) emotional stability 
E) job boredom 
A) strain-based conflict 
B) workaholism (work addicts) 
C) emotional exhaustion 
D) emotional stability 
E) job boredom

Question 5

Continuance commitment is a calculative decision to remain with the organization, rather than an emotional attachment to the firm.

Accepted Answer

A) True 
 B)False

Question 6

Everyone needs some level of stress to survive.

Accepted Answer

A) True 
 B)False

Question 7

Personality and previous experiences influence an employee's decision to engage in exit, voice, loyalty, or neglect when they are dissatisfied with their job.

Accepted Answer

A) True 
 B)False

Question 8

People who are extroverts tend to experience lower stress than do introverts

Accepted Answer

A) True 
 B)False

Question 9

Happy workers (those with higher job satisfaction) tend to be more productive workers

Accepted Answer

A) only in jobs requiring continuous direct supervision. 
B) in every job. 
C) mainly in jobs where employee rewards are linked to their work output. 
D) only when those workers have high emotional intelligence. 
E) never; job satisfaction has no effect on job performance. 
A) only in jobs requiring continuous direct supervision. 
B) in every job. 
C) mainly in jobs where employee rewards are linked to their work output. 
D) only when those workers have high emotional intelligence. 
E) never; job satisfaction has no effect on job performance.

Question 10

Emotional labour is defined as any situation in which

Accepted Answer

A) you begin to feel burned out from facing too many customers in one day. 
B) you don't realize that your emotions are causing you to act differently toward someone than you had intended. 
C) you get upset with customers at times when you are supposed to remain calm. 
D) All of the answers are correct. 
E) None of the answers represent the emotional labour definition. 
A) you begin to feel burned out from facing too many customers in one day. 
B) you don't realize that your emotions are causing you to act differently toward someone than you had intended. 
C) you get upset with customers at times when you are supposed to remain calm. 
D) All of the answers are correct. 
E) None of the answers represent the emotional labour definition.

Question 11

When employees have higher job satisfaction they tend to

Accepted Answer

A) get angry at customers more often than when they were dissatisfied with their jobs. 
B) provide friendlier service to customers. 
C) provide more consistent service to customers because of their longer employment in the job. 
D) stay on the job longer, so they have better knowledge and skills to serve clients. 
E) provide the same quality of customer service as when they were dissatisfied with their jobs. 
A) get angry at customers more often than when they were dissatisfied with their jobs. 
B) provide friendlier service to customers. 
C) provide more consistent service to customers because of their longer employment in the job. 
D) stay on the job longer, so they have better knowledge and skills to serve clients. 
E) provide the same quality of customer service as when they were dissatisfied with their jobs.

Question 12

Bob is unhappy about his work situation and his supervisor, so he has started to pay less attention to the quality of his work. He also arrives late for work and generally puts less effort into his work. This information suggests that Bob's main reaction to job dissatisfaction is:

Accepted Answer

A) neglect. 
B) commitment. 
C) rebellion. 
D) exit. 
E) disloyalty. 
A) neglect. 
B) commitment. 
C) rebellion. 
D) exit. 
E) disloyalty.

Question 13

Workplace incivility is a form of psychological harassment.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following tends to result in increased continuance commitment?

Accepted Answer

A) Corporate leaders demonstrate increasing trust in employees. 
B) High levels of job satisfaction. 
C) The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
D) Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
E) The company's values are similar to the employee's personal values. 
A) Corporate leaders demonstrate increasing trust in employees. 
B) High levels of job satisfaction. 
C) The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
D) Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
E) The company's values are similar to the employee's personal values.

Question 15

Research concludes that when our emotions and logical analysis of a situation conflict with each other, we should follow our emotions.

Accepted Answer

A) True 
 B)False

Question 16

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients, colleagues, and other people.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A) Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization. 
B) Job satisfaction refers to the emotional experiences that people have at work. 
C) Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D) Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
E) Job satisfaction is a personal value, not an attitude. 
A) Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization. 
B) Job satisfaction refers to the emotional experiences that people have at work. 
C) Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D) Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
E) Job satisfaction is a personal value, not an attitude.

Question 18

Bullying, and other actions that affect an employee's dignity are forms of psychological harassment.

Accepted Answer

A) True 
 B)False

Question 19

The exit-voice-loyalty-neglect (EVLN) model

Accepted Answer

A) explains why the psychological contract differs between employees and their employers. 
B) outlines the four consequences of emotional intelligence. 
C) identifies the four ways to manage employee emotions. 
D) explains the main differences between affective commitment and continuance commitment. 
E) is a template for organizing and understanding the consequences of job dissatisfaction. 
A) explains why the psychological contract differs between employees and their employers. 
B) outlines the four consequences of emotional intelligence. 
C) identifies the four ways to manage employee emotions. 
D) explains the main differences between affective commitment and continuance commitment. 
E) is a template for organizing and understanding the consequences of job dissatisfaction.

Question 20

Emotional dissonance occurs when

Accepted Answer

A) we work with someone who has high emotional intelligence. 
B) either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence. 
C) we experience conflict between the required emotions and our true emotions. 
D) job satisfaction is at the same level as organizational commitment. 
E) there are no known emotional display rules for a particular situation. 
A) we work with someone who has high emotional intelligence. 
B) either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence. 
C) we experience conflict between the required emotions and our true emotions. 
D) job satisfaction is at the same level as organizational commitment. 
E) there are no known emotional display rules for a particular situation.

Social support has what effect on work-related stress?

Employees experience task control stressors when they work in a job that

Emotional intelligence refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

People tend to have highwhen their personality includes optimism,confidence, and a positive emotional state.

Continuance commitment is a calculative decision to remain with the organization, rather than an emotional attachment to the firm.

Everyone needs some level of stress to survive.

Personality and previous experiences influence an employee's decision to engage in exit, voice, loyalty, or neglect when they are dissatisfied with their job.

People who are extroverts tend to experience lower stress than do introverts

Happy workers (those with higher job satisfaction) tend to be more productive workers

Emotional labour is defined as any situation in which

When employees have higher job satisfaction they tend to

Bob is unhappy about his work situation and his supervisor, so he has started to pay less attention to the quality of his work. He also arrives late for work and generally puts less effort into his work. This information suggests that Bob's main reaction to job dissatisfaction is:

Workplace incivility is a form of psychological harassment.

Which of the following tends to result in increased continuance commitment?

Research concludes that when our emotions and logical analysis of a situation conflict with each other, we should follow our emotions.

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients, colleagues, and other people.

Which of the following statements about job satisfaction is TRUE?

Bullying, and other actions that affect an employee's dignity are forms of psychological harassment.

The exit-voice-loyalty-neglect (EVLN) model

Emotional dissonance occurs when

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions

Social support has what effect on work-related stress?

Employees experience task control stressors when they work in a job that

Emotional intelligence refers to the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others.

People tend to have highwhen their personality includes optimism,confidence, and a positive emotional state.

Continuance commitment is a calculative decision to remain with the organization, rather than an emotional attachment to the firm.

Everyone needs some level of stress to survive.

Personality and previous experiences influence an employee's decision to engage in exit, voice, loyalty, or neglect when they are dissatisfied with their job.

People who are extroverts tend to experience lower stress than do introverts

Happy workers (those with higher job satisfaction) tend to be more productive workers

Emotional labour is defined as any situation in which

When employees have higher job satisfaction they tend to

Bob is unhappy about his work situation and his supervisor, so he has started to pay less attention to the quality of his work. He also arrives late for work and generally puts less effort into his work. This information suggests that Bob's main reaction to job dissatisfaction is:

Workplace incivility is a form of psychological harassment.

Which of the following tends to result in increased continuance commitment?

Research concludes that when our emotions and logical analysis of a situation conflict with each other, we should follow our emotions.

Job burnout refers to situations where employees experience stress because they are deprived of contact with clients, colleagues, and other people.

Which of the following statements about job satisfaction is TRUE?

Bullying, and other actions that affect an employee's dignity are forms of psychological harassment.

The exit-voice-loyalty-neglect (EVLN) model

Emotional dissonance occurs when

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters