Question 1

Which of the following describes the stress experience?

Accepted Answer

A) Job burnout 
B) Stressors 
C) Strain-based conflict 
D) General adaptation syndrome 
E) Type-A behaviour pattern 
A) Job burnout 
B) Stressors 
C) Strain-based conflict 
D) General adaptation syndrome 
E) Type-A behaviour pattern

Question 2

Two people exposed to the same stressors can have different stress experiences

Accepted Answer

A) True 
 B)False

Question 3

Which of these statements about emotional labour is FALSE?

Accepted Answer

A) Display rules are norms requiring employees to display certain emotions and withholding others. 
B) Emotional labour increases with the extent to which employees must abide by emotional display rules. 
C) Most jobs involving customer service require some degree of emotional labour. 
D) In spite of the presence of emotional display rules, it is difficult to hide our true emotions. 
E) Research indicates that emotional display rules and standards are very similar around the world. 
A) Display rules are norms requiring employees to display certain emotions and withholding others. 
B) Emotional labour increases with the extent to which employees must abide by emotional display rules. 
C) Most jobs involving customer service require some degree of emotional labour. 
D) In spite of the presence of emotional display rules, it is difficult to hide our true emotions. 
E) Research indicates that emotional display rules and standards are very similar around the world.

Question 4

According to the general adaptation syndrome, the first stage of stress adaptation is

Accepted Answer

A) relapse. 
B) resistance. 
C) role ambiguity. 
D) exhaustion. 
E) None of these statements are correct. 
A) relapse. 
B) resistance. 
C) role ambiguity. 
D) exhaustion. 
E) None of these statements are correct.

Question 5

Workaholism includes the three dimensions of

Accepted Answer

A) cynicism, drive to succeed, and resistance. 
B) time, strain, and role. 
C) alarm reaction, resistance, and exhaustion. 
D) efficacy, cynicism, and emotional exhaustion. 
E) high work involvement, compulsion to work, and low enjoyment of work. 
A) cynicism, drive to succeed, and resistance. 
B) time, strain, and role. 
C) alarm reaction, resistance, and exhaustion. 
D) efficacy, cynicism, and emotional exhaustion. 
E) high work involvement, compulsion to work, and low enjoyment of work.

Question 6

Job satisfaction can influence the organization's reputation in the community.

Accepted Answer

A) True 
 B)False

Question 7

Advanced Photonics Ltd (APL) is a large developer of laser technologies. Competitive pressures as well as the speed of new developments in the industry have made some employees tense and somewhat dissatisfied with their work at APL. To improve employee attitudes, the vice-president has established a 'fun week' where employee teams find and implement various ways to have fun on this job. APL has also brought in a comedy team for the week to entertain employees and coach them on having more fun. Use your knowledge of workplace emotions and attitudes to explain the implications of a fun week on employee attitudes.

Accepted Answer

To answer this question, students should

Question 8

People who frequently experience the general adaptation syndrome

Accepted Answer

A) become immune to the effects of this syndrome. 
B) learn to adapt to the consequences of stress. 
C) have a long-term risk of increased physiological and psychological damage and become immune to the effects of this syndrome. 
D) have increased risk of physiological and psychological damage. 
E) eventually develop an overwhelming need to work. 
A) become immune to the effects of this syndrome. 
B) learn to adapt to the consequences of stress. 
C) have a long-term risk of increased physiological and psychological damage and become immune to the effects of this syndrome. 
D) have increased risk of physiological and psychological damage. 
E) eventually develop an overwhelming need to work.

Question 9

The three stages of the general adaptation syndrome, in order, are

Accepted Answer

A) emotional exhaustion, cynicism, reduced efficacy. 
B) exhaustion, resistance, alarm reaction. 
C) exhaustion, recovery, burnout. 
D) alarm reaction, resistance, exhaustion. 
E) cynicism, resistance, reduced efficacy. 
A) emotional exhaustion, cynicism, reduced efficacy. 
B) exhaustion, resistance, alarm reaction. 
C) exhaustion, recovery, burnout. 
D) alarm reaction, resistance, exhaustion. 
E) cynicism, resistance, reduced efficacy.

Question 10

In certain cases, even subtle or persistent incivility can constitute psychological harassment.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements about emotions is FALSE?

Accepted Answer

A) Emotions create a state of readiness. 
B) Emotions are directed toward someone or something. 
C) We continuously experience an emotion for days or weeks at a time. 
D) We experience emotions physiologically. 
E) We experience emotions psychologically. 
A) Emotions create a state of readiness. 
B) Emotions are directed toward someone or something. 
C) We continuously experience an emotion for days or weeks at a time. 
D) We experience emotions physiologically. 
E) We experience emotions psychologically.

Question 12

Temporarily withdrawing from stressors is the most frequent way that employees manage stress.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following tends to increase due to higher employee involvement?

Accepted Answer

A) Emotional intelligence 
B) Affective commitment 
C) Continuance commitment 
D) Emotional commitment 
E) Cognitive dissonance 
A) Emotional intelligence 
B) Affective commitment 
C) Continuance commitment 
D) Emotional commitment 
E) Cognitive dissonance

Question 14

Awareness of one's emotions and the emotions of others are elements of

Accepted Answer

A) emotional labour. 
B) the circumplex model of emotions. 
C) emotional intelligence. 
D) affective commitment. 
E) continuance commitment. 
A) emotional labour. 
B) the circumplex model of emotions. 
C) emotional intelligence. 
D) affective commitment. 
E) continuance commitment.

Question 15

Norms about displaying or hiding emotions

Accepted Answer

A) Vary considerably across cultures 
B) Are very different in Canada and the United States 
C) Are very similar in Canada and France 
D) Are considered consistent across cultures 
E) Are very similar in North America and Europe 
A) Vary considerably across cultures 
B) Are very different in Canada and the United States 
C) Are very similar in Canada and France 
D) Are considered consistent across cultures 
E) Are very similar in North America and Europe

Question 16

Self-reinforcement can potentially minimize stress by

Accepted Answer

A) helping employees to develop more favourable perceptions of the stressors. 
B) helping employees to control the consequences of stress. 
C) helping employees to temporarily remove themselves from the stressor. 
D) removing people from stressors. 
E) Self-reinforcement has no known effect on work-related stress. 
A) helping employees to develop more favourable perceptions of the stressors. 
B) helping employees to control the consequences of stress. 
C) helping employees to temporarily remove themselves from the stressor. 
D) removing people from stressors. 
E) Self-reinforcement has no known effect on work-related stress.

Question 17

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Accepted Answer

A) True 
 B)False

Question 18

Research suggests that employees who try to ignore or deny the existence of a stressor

Accepted Answer

A) experience more stress in the long run. 
B) are better able to avoid the stress experience. 
C) have higher resilience. 
D) are better able to avoid the stress experience and have higher resilience. 
E) are less likely to work in jobs that have any stressors. 
A) experience more stress in the long run. 
B) are better able to avoid the stress experience. 
C) have higher resilience. 
D) are better able to avoid the stress experience and have higher resilience. 
E) are less likely to work in jobs that have any stressors.

Question 19

Personality is one reason why people experience different levels of stress when faced with the same stressor.

Accepted Answer

A) True 
 B)False

Question 20

The concept of affective organizational commitment includes

Accepted Answer

A) an identification with the organization. 
B) an involvement with the organization. 
C) an emotional attachment to the organization. 
D) All of the answers are correct. 
E) None of the answers apply. 
A) an identification with the organization. 
B) an involvement with the organization. 
C) an emotional attachment to the organization. 
D) All of the answers are correct. 
E) None of the answers apply.

Which of the following describes the stress experience?

Two people exposed to the same stressors can have different stress experiences

Which of these statements about emotional labour is FALSE?

According to the general adaptation syndrome, the first stage of stress adaptation is

Workaholism includes the three dimensions of

Job satisfaction can influence the organization's reputation in the community.

People who frequently experience the general adaptation syndrome

The three stages of the general adaptation syndrome, in order, are

In certain cases, even subtle or persistent incivility can constitute psychological harassment.

Which of the following statements about emotions is FALSE?

Temporarily withdrawing from stressors is the most frequent way that employees manage stress.

Which of the following tends to increase due to higher employee involvement?

Awareness of one's emotions and the emotions of others are elements of

Norms about displaying or hiding emotions

Self-reinforcement can potentially minimize stress by

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Research suggests that employees who try to ignore or deny the existence of a stressor

Personality is one reason why people experience different levels of stress when faced with the same stressor.

The concept of affective organizational commitment includes

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions

Which of the following describes the stress experience?

Two people exposed to the same stressors can have different stress experiences

Which of these statements about emotional labour is FALSE?

According to the general adaptation syndrome, the first stage of stress adaptation is

Workaholism includes the three dimensions of

Job satisfaction can influence the organization's reputation in the community.

People who frequently experience the general adaptation syndrome

The three stages of the general adaptation syndrome, in order, are

In certain cases, even subtle or persistent incivility can constitute psychological harassment.

Which of the following statements about emotions is FALSE?

Temporarily withdrawing from stressors is the most frequent way that employees manage stress.

Which of the following tends to increase due to higher employee involvement?

Awareness of one's emotions and the emotions of others are elements of

Norms about displaying or hiding emotions

Self-reinforcement can potentially minimize stress by

The exit-voice-loyalty-neglect model states that some employees respond to their job dissatisfaction by patiently waiting for the problem to work itself out or get resolved by others.

Research suggests that employees who try to ignore or deny the existence of a stressor

Personality is one reason why people experience different levels of stress when faced with the same stressor.

The concept of affective organizational commitment includes

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters