Exam 4: Workplace Emotions

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

Social support is only helpful in reducing the stress experienced in non-work situations

Person-job matching can help to remove role-related stressors

The influence of both cognitive reasoning and emotions on attitudes is most apparent when they disagree with each other.

The general adaptation syndrome describes the consequences of stress.

Emotional dissonance is most common where emotional display rules are highly regulated and employees must display emotions quite different from their true emotions.

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Jobs require more emotional labour when employees must display a variety of emotions, rather than just one or two.

Which of these is considered a work/life balance initiative to minimize stress?

People whose work is paced by a machine experience

The cognitive model describes attitude formation and dynamics, however emotions have no role in this process.

Employees with an emotional attachment to, identification with, and involvement in a particular organization are said to have:

The combined effects of performing too many tasks and working too many hours will likely:

The highest level of emotional intelligence is

Universal Broadcasting Corp. is concerned about losing some of its best technical staff to competitors. Senior executives have decided that the best way to build a loyal work force is to introduce a deferred profit-sharing plan. Employees would receive half of each year's profit share at the end of the year, but the other half would be paid out over the next two years as trailers. Anyone who leaves, other than due to retirement or layoffs, would forfeit some or all of the deferred payments. Explain what effect this plan may have on organizational commitment and employee behaviours.

Quid pro quo and a hostile work environment are two forms of

Which of these statements about emotional intelligence is FALSE?

Having a positive self-concept protects us from stress

Three employees believe that their pay is too low, yet one of them quits, the second complains to management about the low pay and the third does nothing. Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay. However, even before hearing about the promotion, she believed that the regional manager who made the promotion decision was fair-minded. Use the emotions, attitudes, and behaviour model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.