Question 1

Which of the following is NOT usually identified as a category of emotions?

Accepted Answer

A) Relaxed 
B) Recognition 
C) Gloomy 
D) Excited 
E) Fearful 
A) Relaxed 
B) Recognition 
C) Gloomy 
D) Excited 
E) Fearful

Question 2

Two employees in the same job face the same stressors each day, yet one shows signs of distress while the other does not. This difference occurs because:

Accepted Answer

A) the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
B) the low-stress employee might perceive the stressors as less of a threat. 
C) the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
D) All of these statements explain the different reactions by these two people. 
E) None of these statements explain the different reactions by these two people. 
A) the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
B) the low-stress employee might perceive the stressors as less of a threat. 
C) the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
D) All of these statements explain the different reactions by these two people. 
E) None of these statements explain the different reactions by these two people.

Question 3

Which of the following statements about work attitudes and behaviour is FALSE?

Accepted Answer

A) In some circumstances, our behaviours towards an attitude object cause us to change our attitudes towards that object. 
B) Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
C) Work attitudes can predict employee behaviour to some extent. 
D) People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
E) Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
A) In some circumstances, our behaviours towards an attitude object cause us to change our attitudes towards that object. 
B) Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
C) Work attitudes can predict employee behaviour to some extent. 
D) People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
E) Two employees with the same feelings towards an attitude object might form different intentions towards that object.

Question 4

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity. This ability probably means that Claude has:

Accepted Answer

A) the highest level of emotional intelligence. 
B) the highest level of negative affectivity. 
C) a low degree of continuance commitment. 
D) a high degree of continuance commitment. 
E) the highest level of emotional intelligence and a high degree of continuance commitment. 
A) the highest level of emotional intelligence. 
B) the highest level of negative affectivity. 
C) a low degree of continuance commitment. 
D) a high degree of continuance commitment. 
E) the highest level of emotional intelligence and a high degree of continuance commitment.

Question 5

Emotions have what effect on us?

Accepted Answer

A) They make us aware of events that possibly affect our important goals. 
B) They make our body better prepared to engage in fight or flight. 
C) They put us into a state of readiness. 
D) They provide a communication to us about the presence of relevant events in the external environment. 
E) All of the answers are correct. 
A) They make us aware of events that possibly affect our important goals. 
B) They make our body better prepared to engage in fight or flight. 
C) They put us into a state of readiness. 
D) They provide a communication to us about the presence of relevant events in the external environment. 
E) All of the answers are correct.

Question 6

Resistance is the final stage of the stress experience (i.e. the general adaptation syndrome).

Accepted Answer

A) True 
 B)False

Question 7

Two employees in the same job might experience different stress levels because they perceive the situation differently.

Accepted Answer

A) True 
 B)False

Question 8

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

Accepted Answer

A) emotional intelligence. 
B) cognitive dissonance. 
C) emotional labour. 
D) job satisfaction. 
E) self-awareness. 
A) emotional intelligence. 
B) cognitive dissonance. 
C) emotional labour. 
D) job satisfaction. 
E) self-awareness.

Question 9

The general adaptation syndrome model includes all of the following EXCEPT

Accepted Answer

A) a three-stage process. 
B) cynicism. 
C) resistance. 
D) alarm reaction. 
E) exhaustion. 
A) a three-stage process. 
B) cynicism. 
C) resistance. 
D) alarm reaction. 
E) exhaustion.

Question 10

Which of these jobs would normally require emotional labour?

Accepted Answer

A) Bill collector 
B) Bank teller 
C) Funeral director 
D) Disney World employee dressed up as Mickey Mouse. 
E) All of the answers are correct. 
A) Bill collector 
B) Bank teller 
C) Funeral director 
D) Disney World employee dressed up as Mickey Mouse. 
E) All of the answers are correct.

Question 11

Eustress refers to

Accepted Answer

A) the process of emotional exhaustion, cynicism, and reduced efficacy resulting from prolonged exposure to stress. 
B) any stressful situation that causes the employee to experience involuntary fits of laughter. 
C) the healthy, positive, constructive outcome of stressful events and the stress response. 
D) stress experienced by anyone who is less than 25 years old. 
E) the degree of physiological, psychological, and behavioural deviation from healthy functioning. 
A) the process of emotional exhaustion, cynicism, and reduced efficacy resulting from prolonged exposure to stress. 
B) any stressful situation that causes the employee to experience involuntary fits of laughter. 
C) the healthy, positive, constructive outcome of stressful events and the stress response. 
D) stress experienced by anyone who is less than 25 years old. 
E) the degree of physiological, psychological, and behavioural deviation from healthy functioning.

Question 12

Involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

Accepted Answer

A) Pretending 
B) Shadow acting 
C) Surface acting 
D) Method acting 
E) Deep acting 
A) Pretending 
B) Shadow acting 
C) Surface acting 
D) Method acting 
E) Deep acting

Question 13

Job satisfaction among Canadian employees is usually above the global average.

Accepted Answer

A) True 
 B)False

Question 14

Organizational loyalty tends to increase when employees

Accepted Answer

A) receive fair pay and working conditions from their employer. 
B) are involved in organizational decisions. 
C) hold personal values that are congruent with the organization's values. 
D) are kept informed about significant organizational activities. 
E) All of the answers are correct. 
A) receive fair pay and working conditions from their employer. 
B) are involved in organizational decisions. 
C) hold personal values that are congruent with the organization's values. 
D) are kept informed about significant organizational activities. 
E) All of the answers are correct.

Question 15

The job burnout process occurs in the following sequence:

Accepted Answer

A) True 
 B)False

Question 16

The four dimensions of emotional intelligence form a hierarchy.

Accepted Answer

A) True 
 B)False

Question 17

Jake tells you that he is feeling very stressed. Based on your knowledge of the general adaptation syndrome, what information would you ask or look for to determine what stage of stress Jake is experiencing?

Accepted Answer

: This question asks students to describ

Question 18

Cognitive dissonance occurs when your attitude is inconsistent with your behaviour.

Accepted Answer

A) True 
 B)False

Question 19

Which of these statements about psychological harassment is TRUE?

Accepted Answer

A) Two-thirds of teachers in the UK say they have experienced or witnessed workplace bullying within the past 12 months. 
B) Some form or degree of psychological harassment exists in almost every workplace. 
C) The Quebec government passed the first workplace anti-harassment legislation in North America. 
D) All of these statements are correct. 
E) None of these statements are correct. 
A) Two-thirds of teachers in the UK say they have experienced or witnessed workplace bullying within the past 12 months. 
B) Some form or degree of psychological harassment exists in almost every workplace. 
C) The Quebec government passed the first workplace anti-harassment legislation in North America. 
D) All of these statements are correct. 
E) None of these statements are correct.

Question 20

Emotional labour refers to any physical work that makes employees feel angry that they must perform this kind of work.

Accepted Answer

A) True 
 B)False

Which of the following is NOT usually identified as a category of emotions?

Two employees in the same job face the same stressors each day, yet one shows signs of distress while the other does not. This difference occurs because:

Which of the following statements about work attitudes and behaviour is FALSE?

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity. This ability probably means that Claude has:

Emotions have what effect on us?

Resistance is the final stage of the stress experience (i.e. the general adaptation syndrome).

Two employees in the same job might experience different stress levels because they perceive the situation differently.

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

The general adaptation syndrome model includes all of the following EXCEPT

Which of these jobs would normally require emotional labour?

Eustress refers to

Involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

Job satisfaction among Canadian employees is usually above the global average.

Organizational loyalty tends to increase when employees

The job burnout process occurs in the following sequence:

The four dimensions of emotional intelligence form a hierarchy.

Jake tells you that he is feeling very stressed. Based on your knowledge of the general adaptation syndrome, what information would you ask or look for to determine what stage of stress Jake is experiencing?

Cognitive dissonance occurs when your attitude is inconsistent with your behaviour.

Which of these statements about psychological harassment is TRUE?

Emotional labour refers to any physical work that makes employees feel angry that they must perform this kind of work.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions

Which of the following is NOT usually identified as a category of emotions?

Two employees in the same job face the same stressors each day, yet one shows signs of distress while the other does not. This difference occurs because:

Which of the following statements about work attitudes and behaviour is FALSE?

Claude is usually able to calm employees when they are upset and to get others enthusiastic about an otherwise mundane activity. This ability probably means that Claude has:

Emotions have what effect on us?

Resistance is the final stage of the stress experience (i.e. the general adaptation syndrome).

Two employees in the same job might experience different stress levels because they perceive the situation differently.

The ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in oneself and others is called:

The general adaptation syndrome model includes all of the following EXCEPT

Which of these jobs would normally require emotional labour?

Eustress refers to

Involves modifying behaviour to be consistent with required emotions but continuing to hold different internal feelings.

Job satisfaction among Canadian employees is usually above the global average.

Organizational loyalty tends to increase when employees

The job burnout process occurs in the following sequence:

The four dimensions of emotional intelligence form a hierarchy.

Jake tells you that he is feeling very stressed. Based on your knowledge of the general adaptation syndrome, what information would you ask or look for to determine what stage of stress Jake is experiencing?

Cognitive dissonance occurs when your attitude is inconsistent with your behaviour.

Which of these statements about psychological harassment is TRUE?

Emotional labour refers to any physical work that makes employees feel angry that they must perform this kind of work.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters