Question 1

Affective commitment is higher in organizations that fulfil their obligations to employees.

Accepted Answer

A) True 
 B)False

Question 2

Beliefs represent our perceptions about the attitude object.

Accepted Answer

A) True 
 B)False

Question 3

Individuals with weaker emotional stability and introverted personalities experience more positive emotions.

Accepted Answer

A) True 
 B)False

Question 4

Social support helps employees to manage stress by increasing their self-esteem

Accepted Answer

A) True 
 B)False

Question 5

Emotional intelligence includes the ability to

Accepted Answer

A) encourage confrontation. 
B) avoid acting impulsively. 
C) understand and be sensitive to the feelings of others. 
D) manage the emotions of others. 
E) avoid acting impulsively and manage the emotions of others only. 
A) encourage confrontation. 
B) avoid acting impulsively. 
C) understand and be sensitive to the feelings of others. 
D) manage the emotions of others. 
E) avoid acting impulsively and manage the emotions of others only.

Question 6

Trust is a reciprocal activity; to receive trust from employees, corporate leaders must demonstrate their trust in those employees.

Accepted Answer

A) True 
 B)False

Question 7

Self-awareness is the ________ level of ________

Accepted Answer

A) highest; emotional intelligence 
B) lowest; affective commitment 
C) lowest; emotional intelligence 
D) highest; emotional labour 
E) highest; continuance commitment 
A) highest; emotional intelligence 
B) lowest; affective commitment 
C) lowest; emotional intelligence 
D) highest; emotional labour 
E) highest; continuance commitment

Question 8

The stress experience in moderation is known as

Accepted Answer

A) the general adaptation syndrome. 
B) type-A behaviour pattern. 
C) eustress. 
D) burnout. 
E) distress. 
A) the general adaptation syndrome. 
B) type-A behaviour pattern. 
C) eustress. 
D) burnout. 
E) distress.

Question 9

Low task control reduces stress

Accepted Answer

A) True 
 B)False

Question 10

Emotional labour can be difficult for most of us, because it is difficult to conceal true emotions.

Accepted Answer

A) True 
 B)False

Question 11

Shawna is dissatisfied with her coworkers for not assisting her when she recently needed additional resources for a project, and is frustrated that her boss has not supported her work or recognized her job performance. In spite of these problems, Shawna does not complain and does not intend to move elsewhere. Instead, she maintains her level of work effort and hopes the company will eventually correct these problems. According to the EVLN model, Shawna is mainly engaging in:

Accepted Answer

A) exit. 
B) voice. 
C) employability. 
D) neglect. 
E) loyalty. 
A) exit. 
B) voice. 
C) employability. 
D) neglect. 
E) loyalty.

Question 12

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 13

Display rules are norms that require employees to show certain emotions and to withhold others.

Accepted Answer

A) True 
 B)False

Question 14

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Accepted Answer

A) True 
 B)False

Question 15

Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes.

Accepted Answer

A) True 
 B)False

Question 16

In the final stage of job burnout, affected employees quit their jobs.

Accepted Answer

A) True 
 B)False

Question 17

Moods tend to be longer-term emotional states

Accepted Answer

A) True 
 B)False

Question 18

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Accepted Answer

A) True 
 B)False

Question 19

Anger, fear, joy, and sadness represent

Accepted Answer

A) beliefs that influence our attitudes towards something or someone and types of emotions. 
B) four dimensions of job satisfaction. 
C) the first four stages of emotional labour. 
D) types of emotions. 
E) beliefs that influence our attitudes towards something or someone. 
A) beliefs that influence our attitudes towards something or someone and types of emotions. 
B) four dimensions of job satisfaction. 
C) the first four stages of emotional labour. 
D) types of emotions. 
E) beliefs that influence our attitudes towards something or someone.

Question 20

Emotional intelligence tends to increase with age.

Accepted Answer

A) True 
 B)False

Affective commitment is higher in organizations that fulfil their obligations to employees.

Beliefs represent our perceptions about the attitude object.

Individuals with weaker emotional stability and introverted personalities experience more positive emotions.

Social support helps employees to manage stress by increasing their self-esteem

Emotional intelligence includes the ability to

Trust is a reciprocal activity; to receive trust from employees, corporate leaders must demonstrate their trust in those employees.

Self-awareness is the level of

The stress experience in moderation is known as

Low task control reduces stress

Emotional labour can be difficult for most of us, because it is difficult to conceal true emotions.

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Display rules are norms that require employees to show certain emotions and to withhold others.

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes.

In the final stage of job burnout, affected employees quit their jobs.

Moods tend to be longer-term emotional states

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Anger, fear, joy, and sadness represent

Emotional intelligence tends to increase with age.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions

Affective commitment is higher in organizations that fulfil their obligations to employees.

Beliefs represent our perceptions about the attitude object.

Individuals with weaker emotional stability and introverted personalities experience more positive emotions.

Social support helps employees to manage stress by increasing their self-esteem

Emotional intelligence includes the ability to

Trust is a reciprocal activity; to receive trust from employees, corporate leaders must demonstrate their trust in those employees.

Self-awareness is the ________ level of ________

The stress experience in moderation is known as

Low task control reduces stress

Emotional labour can be difficult for most of us, because it is difficult to conceal true emotions.

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Display rules are norms that require employees to show certain emotions and to withhold others.

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Eustress refers to the short-term causes of stress, whereas distress refers to long-term causes.

In the final stage of job burnout, affected employees quit their jobs.

Moods tend to be longer-term emotional states

Trust, employee involvement, and organizational comprehension tend to increase organizational commitment.

Anger, fear, joy, and sadness represent

Emotional intelligence tends to increase with age.

Introduction to the Field of Organizational Behaviour

Individual Behaviour

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Self-awareness is the level of