Exam 4: Workplace Emotions

Conflict between required and true emotions is called emotional disassociation

People began using the word stress to describe the human response to harsh environmental conditions more than 500 years ago.

Kelly is a nurse who has been saying that she doesn't seem to make a difference in her job. At work, Kelly seems to lack empathy with patients. She strictly follows rules and coldly labels patients by their ailments ('the broken leg in Room 3D'). When she gets home, Kelly lacks the energy to do anything. Kelly likely is experiencing:

James is a hard worker on the construction site, but two colleagues have discouraged him from working too quickly on his part of the project. At first, they would taunt him about 'sucking up' to the project boss and for trying to make everyone else among the construction crew look lazy. But more recently, the two colleagues have acted more threateningly towards James. One day during lunch break, the two cornered James and wouldn't let him pass by until they had uttered a few obscenities at him. A couple of days later, the two colleagues stood near his car in the parking lot. They didn't prevent James from getting into his car and driving away, but the experience was uncomfortable and quite stressful. What type of stressor is James experiencing and what is the most effective stress management strategy in this situation?

Beliefs, feelings, and behavioural intentions are components of

Employees who stay with an organization mainly because they believe it will cost them financially to leave, likely have:

Individuals with high emotional stability cope more successfully in the face of significant change, adversity, or risk.

The extent to which task control is a stressor increases when employees also have

Several government department employees who regularly meet unemployed citizens say they experience considerable stress. The problem, they claim, is that they try to act pleasant and sympathetic to their clients, but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (which distributes unemployment insurance cheques). Based on your knowledge of surface and deep acting, describe what these government department employees might do to minimize their stress in this situation.

Attitudes represent a cluster of beliefs, motivation, and feelings about an attitude object.

People with higher neuroticism tend to experience more negative emotions

Cognitive dissonance is more likely to occur when the dissonant behaviour is known to everyone, was done voluntarily, and can't be undone.

Which of the following is a source of stress in the workplace?

A person's emotions are influenced by his or her personality, not just from workplace experiences.

Emotional labour refers to

The first stage of job burnout is

Some firms offer personal leaves to give employees a temporary withdrawal from the stressors of work.

Both Jane and Joey believe that their boss makes them stay late to complete work and are assigned challenging workloads. Even though they have the same beliefs about their boss, Jane complains to higher management about her boss' behaviour whereas Joey does not complain. According to the model of emotions, attitudes, and behaviour, Jane and Joey probably engaged in different behaviour toward their boss because:

Job burnout includes

Subtle yet persistent forms of workplace incivility do not constitute psychological harassment.