Question 1

The first stage of job burnout is:

Accepted Answer

A)  feelings of reduced efficacy. 
B)  role ambiguity. 
C)  alarm reaction. 
D)  increased cynicism. 
E)  None of these statements describes the first stage of job burnout. 
A)  feelings of reduced efficacy. 
B)  role ambiguity. 
C)  alarm reaction. 
D)  increased cynicism. 
E)  None of these statements describes the first stage of job burnout.

Question 2

Unlike psychological and sexual harassment,workplace incivility has no effect on the victim's absenteeism or job performance.

Accepted Answer

A) True 
 B)False

Question 3

The concept of affective organizational commitment includes:

Accepted Answer

A)  an emotional attachment to the organization. 
B)  an identification with the organization. 
C)  an involvement with the organization. 
D)  All of the answers are correct. 
E)  None of the answers apply. 
A)  an emotional attachment to the organization. 
B)  an identification with the organization. 
C)  an involvement with the organization. 
D)  All of the answers are correct. 
E)  None of the answers apply.

Question 4

For many years,a financial investment firm focused on cognitive intelligence to promote the best employees into management positions.These people proved to be very good at derivatives and other forms of financial analysis.Now,some executives believe that the investment firm should promote people into management based more on their emotional intelligence.Explain why emotional intelligence might be a good (or better)predictor of management ability than the employee's cognitive intelligence.

Accepted Answer

To answer this question,students need to

Question 5

Janine and Anitra work as bank customer service representatives.Janine often comes home at the end of the working day with a headache and feeling emotionally exhausted.She has difficulty sleeping immediately before and after some days at work.Anitra performs the same job duties as Janine and often works with the same clients.Yet Anitra rarely experiences these symptoms.Using your knowledge of stress,give three explanations why these two are reacting differently to their jobs.

Accepted Answer

(Note: This question is similar to discu

Question 6

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

Accepted Answer

A) True 
 B)False

Question 7

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

Accepted Answer

A)  by removing the stressor. 
B)  by providing social support. 
C)  by changing stress perceptions. 
D)  by controlling the consequences of stress. 
E)  in none of the ways stated here. 
A)  by removing the stressor. 
B)  by providing social support. 
C)  by changing stress perceptions. 
D)  by controlling the consequences of stress. 
E)  in none of the ways stated here.

Question 8

The norms and expectations governing emotional display rules are similar around the world.

Accepted Answer

A) True 
 B)False

Question 9

Employees with strong organizational commitment are more likely to:

Accepted Answer

A)  engage in organizational citizenship behaviours. 
B)  steal from their employer. 
C)  show up late for work. 
D)  quit their jobs. 
E)  All of the answers are correct. 
A)  engage in organizational citizenship behaviours. 
B)  steal from their employer. 
C)  show up late for work. 
D)  quit their jobs. 
E)  All of the answers are correct.

Question 10

What effect does resilience have on work-related stress?

Accepted Answer

A)  Employees with high resilience pull through a stressful experience more quickly. 
B)  Employees with low resilience are less likely to experience psychological harassment. 
C)  Employees with high resilience are less likely to work in jobs that have any stressors. 
D)  All of these statements are correct. 
E)  None of these statements are correct. 
A)  Employees with high resilience pull through a stressful experience more quickly. 
B)  Employees with low resilience are less likely to experience psychological harassment. 
C)  Employees with high resilience are less likely to work in jobs that have any stressors. 
D)  All of these statements are correct. 
E)  None of these statements are correct.

Question 11

Relationship management is:

Accepted Answer

A)  a negative, highly activated emotion. 
B)  one of three types of organizational commitment. 
C)  an outcome of emotional dissonance. 
D)  the highest level of emotional intelligence. 
E)  the opposite of employability the psychological contract. 
A)  a negative, highly activated emotion. 
B)  one of three types of organizational commitment. 
C)  an outcome of emotional dissonance. 
D)  the highest level of emotional intelligence. 
E)  the opposite of employability the psychological contract.

Question 12

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Accepted Answer

This question asks students to describe

Question 13

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Accepted Answer

A) True 
 B)False

Question 14

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Accepted Answer

A) True 
 B)False

Question 15

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Accepted Answer

A) True 
 B)False

Question 16

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

Accepted Answer

A) True 
 B)False

Question 17

In Japan,Karoshi refers to:

Accepted Answer

A)  death from overwork. 
B)  one of the three stages in the general adaptation syndrome. 
C)  a role-related stressor. 
D)  a unique relaxation technique applied throughout Asia. 
E)  a variation of Karaoke played in offices to relieve stress. 
A)  death from overwork. 
B)  one of the three stages in the general adaptation syndrome. 
C)  a role-related stressor. 
D)  a unique relaxation technique applied throughout Asia. 
E)  a variation of Karaoke played in offices to relieve stress.

Question 18

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Accepted Answer

A)  self-leadership. 
B)  job burnout. 
C)  eustress. 
D)  workaholism. 
E)  stress. 
A)  self-leadership. 
B)  job burnout. 
C)  eustress. 
D)  workaholism. 
E)  stress.

Question 19

Affective commitment is higher in organizations with strong ethical values.

Accepted Answer

A) True 
 B)False

Question 20

One way to reduce work-related stress is to have your work paced by a machine.

Accepted Answer

A) True 
 B)False

The first stage of job burnout is:

Unlike psychological and sexual harassment,workplace incivility has no effect on the victim's absenteeism or job performance.

The concept of affective organizational commitment includes:

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

The norms and expectations governing emotional display rules are similar around the world.

Employees with strong organizational commitment are more likely to:

What effect does resilience have on work-related stress?

Relationship management is:

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

In Japan,Karoshi refers to:

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Affective commitment is higher in organizations with strong ethical values.

One way to reduce work-related stress is to have your work paced by a machine.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

The first stage of job burnout is:

Unlike psychological and sexual harassment,workplace incivility has no effect on the victim's absenteeism or job performance.

The concept of affective organizational commitment includes:

Strong emotions trigger our conscious awareness of a threat or opportunity in the external environment.

To ward off stress,a film director likes to have a good laugh.When under pressure,the director will crack jokes and ensure everyone has a good laugh during the hard work.These actions mainly reduce stress:

The norms and expectations governing emotional display rules are similar around the world.

Employees with strong organizational commitment are more likely to:

What effect does resilience have on work-related stress?

Relationship management is:

Jake tells you that he is feeling very stressed.Based on your knowledge of the general adaptation syndrome,what information would you ask or look for to determine what stage of stress Jake is experiencing?

Employees tend to have higher organizational commitment when their personal values differ from the company's values.

Trust is a reciprocal activity; to receive trust from employees,corporate leaders must demonstrate their trust in those employees.

Emotional intelligence refers to the ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others.

Jobs require more emotional labour when employees must display a variety of emotions,rather than just one or two.

In Japan,Karoshi refers to:

The adaptive response to a situation that is perceived as challenging or threatening to the person's well-being is called:

Affective commitment is higher in organizations with strong ethical values.

One way to reduce work-related stress is to have your work paced by a machine.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters