Question 1

Emotional dissonance occurs when:

Accepted Answer

A)  there are no known emotional display rules for a particular situation. 
B)  we experience conflict between the required emotions and our true emotions. 
C)  we work with someone who has high emotional intelligence. 
D)  job satisfaction is at the same level as organizational commitment. 
E)  Either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence. 
A)  there are no known emotional display rules for a particular situation. 
B)  we experience conflict between the required emotions and our true emotions. 
C)  we work with someone who has high emotional intelligence. 
D)  job satisfaction is at the same level as organizational commitment. 
E)  Either there are no known emotional display rules for a particular situation or we work with someone who has high emotional intelligence.

Question 2

People who lack energy,feel tired,and think their emotional resources are depleted:

Accepted Answer

A)  are in the final stages of workaholism. 
B)  have a Type B behaviour pattern. 
C)  are experiencing the final stage of job burnout. 
D)  will probably engage in workplace aggression unless they soon manage the stress. 
E)  are experiencing the first stage of job burnout. 
A)  are in the final stages of workaholism. 
B)  have a Type B behaviour pattern. 
C)  are experiencing the final stage of job burnout. 
D)  will probably engage in workplace aggression unless they soon manage the stress. 
E)  are experiencing the first stage of job burnout.

Question 3

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Accepted Answer

A) True 
 B)False

Question 4

Shawna is dissatisfied with her co-workers for not assisting her when she recently needed additional resources for a project,and is frustrated that her boss has not supported her work or recognized her job performance.In spite of these problems,Shawna does not complain and does not intend to move elsewhere.Instead,she maintains her level of work effort and hopes the company will eventually correct these problems.According to the EVLN model,Shawna is mainly engaging in:

Accepted Answer

A)  exit. 
B)  voice. 
C)  employability. 
D)  loyalty. 
E)  neglect. 
A)  exit. 
B)  voice. 
C)  employability. 
D)  loyalty. 
E)  neglect.

Question 5

Low task control occurs when:

Accepted Answer

A)  the work schedule is controlled by someone else. 
B)  the employee's work is paced by a machine. 
C)  the job involves monitoring equipment. 
D)  All of these conditions exist. 
E)  None of these conditions exist. 
A)  the work schedule is controlled by someone else. 
B)  the employee's work is paced by a machine. 
C)  the job involves monitoring equipment. 
D)  All of these conditions exist. 
E)  None of these conditions exist.

Question 6

If a co-worker told you that he or she had a high level of emotional intelligence,what would you look for to confirm that statement?

Accepted Answer

To answer this question,students need to

Question 7

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Accepted Answer

A)  Lower employee turnover. 
B)  Better job performance. 
C)  Lower absenteeism. 
D)  All of the answers are correct. 
E)  None of the answers apply. 
A)  Lower employee turnover. 
B)  Better job performance. 
C)  Lower absenteeism. 
D)  All of the answers are correct. 
E)  None of the answers apply.

Question 8

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Accepted Answer

A) True 
 B)False

Question 9

Several employees at the head office of Southern Mining Corp.want the company to provide a fitness centre.Senior executives know that physical fitness improves employee health,but have asked you to provide justification for the fitness centre in terms of stress management.Explain how the fitness centre potentially minimizes stress.

Accepted Answer

The textbook explains that physical exer

Question 10

Personality and previous experiences influence an employee's decision to engage in exit,voice,loyalty,or neglect when they are dissatisfied with their job.

Accepted Answer

A) True 
 B)False

Question 11

The latest organizational behaviour evidence concludes that happy workers are more productive workers to some extent.

Accepted Answer

A) True 
 B)False

Question 12

Some experts argue that the ONLY way that companies can effectively manage stress is by:

Accepted Answer

A)  firing employees who complain that they are stressed. 
B)  removing the stressors that cause unnecessary tension and burnout. 
C)  providing programs that make employees more 'stress-fit'. 
D)  changing all work-life initiatives into family-friendly initiatives. 
E)  offering employee assistance programs. 
A)  firing employees who complain that they are stressed. 
B)  removing the stressors that cause unnecessary tension and burnout. 
C)  providing programs that make employees more 'stress-fit'. 
D)  changing all work-life initiatives into family-friendly initiatives. 
E)  offering employee assistance programs.

Question 13

Happy workers (those with higher job satisfaction)tend to be more productive workers:

Accepted Answer

A)  in every job. 
B)  only when those workers have high emotional intelligence. 
C)  mainly in jobs where employee rewards are linked to their work output. 
D)  only in jobs requiring continuous direct supervision. 
E)  never: job satisfaction has no effect on job performance. 
A)  in every job. 
B)  only when those workers have high emotional intelligence. 
C)  mainly in jobs where employee rewards are linked to their work output. 
D)  only in jobs requiring continuous direct supervision. 
E)  never: job satisfaction has no effect on job performance.

Question 14

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

Accepted Answer

A)  emotional exhaustion 
B)  resilience 
C)  job boredom 
D)  strain-based conflict 
E)  workaholism (work addicts) 
A)  emotional exhaustion 
B)  resilience 
C)  job boredom 
D)  strain-based conflict 
E)  workaholism (work addicts)

Question 15

The job burnout process occurs in the following sequence: (1)reduced efficacy,(2)emotional exhaustion and (3)higher blood pressure.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an emotion?

Accepted Answer

A)  Surprise 
B)  Perception 
C)  Values 
D)  Job dissatisfaction 
E)  Organizational commitment 
A)  Surprise 
B)  Perception 
C)  Values 
D)  Job dissatisfaction 
E)  Organizational commitment

Question 17

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures,that affect an employee's dignity or psychological or physical integrity is called:

Accepted Answer

A)  job burnout. 
B)  workplace violence. 
C)  a role-related stressor. 
D)  sexual harassment. 
E)  psychological harassment. 
A)  job burnout. 
B)  workplace violence. 
C)  a role-related stressor. 
D)  sexual harassment. 
E)  psychological harassment.

Question 18

Workaholics are more prone to suffer from poor health due to their work addiction.

Accepted Answer

A) True 
 B)False

Question 19

People with the same feelings may form different behavioural intentions based on their unique past experience.

Accepted Answer

A) True 
 B)False

Question 20

Research suggests that employees who try to ignore or deny the existence of a stressor:

Accepted Answer

A)  are better able to avoid the stress experience. 
B)  experience more stress in the long run. 
C)  are less likely to work in jobs that have any stressors. 
D)  have higher resilience. 
E)  are better able to avoid the stress experience AND have higher resilience. 
A)  are better able to avoid the stress experience. 
B)  experience more stress in the long run. 
C)  are less likely to work in jobs that have any stressors. 
D)  have higher resilience. 
E)  are better able to avoid the stress experience AND have higher resilience.

Emotional dissonance occurs when:

People who lack energy,feel tired,and think their emotional resources are depleted:

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Low task control occurs when:

If a co-worker told you that he or she had a high level of emotional intelligence,what would you look for to confirm that statement?

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Personality and previous experiences influence an employee's decision to engage in exit,voice,loyalty,or neglect when they are dissatisfied with their job.

The latest organizational behaviour evidence concludes that happy workers are more productive workers to some extent.

Some experts argue that the ONLY way that companies can effectively manage stress is by:

Happy workers (those with higher job satisfaction)tend to be more productive workers:

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

The job burnout process occurs in the following sequence: (1)reduced efficacy,(2)emotional exhaustion and (3)higher blood pressure.

Which of the following is an emotion?

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures,that affect an employee's dignity or psychological or physical integrity is called:

Workaholics are more prone to suffer from poor health due to their work addiction.

People with the same feelings may form different behavioural intentions based on their unique past experience.

Research suggests that employees who try to ignore or deny the existence of a stressor:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

Emotional dissonance occurs when:

People who lack energy,feel tired,and think their emotional resources are depleted:

Trust,employee involvement,and organizational comprehension tend to increase organizational commitment.

Low task control occurs when:

If a co-worker told you that he or she had a high level of emotional intelligence,what would you look for to confirm that statement?

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Research indicates that employees with higher job satisfaction tend to provide better customer service.

Personality and previous experiences influence an employee's decision to engage in exit,voice,loyalty,or neglect when they are dissatisfied with their job.

The latest organizational behaviour evidence concludes that happy workers are more productive workers to some extent.

Some experts argue that the ONLY way that companies can effectively manage stress is by:

Happy workers (those with higher job satisfaction)tend to be more productive workers:

People tend to have high __________ when their personality includes optimism,confidence,and a positive emotional state.

The job burnout process occurs in the following sequence: (1)reduced efficacy,(2)emotional exhaustion and (3)higher blood pressure.

Which of the following is an emotion?

Repeated and hostile or unwanted conduct,verbal comments,actions or gestures,that affect an employee's dignity or psychological or physical integrity is called:

Workaholics are more prone to suffer from poor health due to their work addiction.

People with the same feelings may form different behavioural intentions based on their unique past experience.

Research suggests that employees who try to ignore or deny the existence of a stressor:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters