Question 1

In the model of emotions,attitudes,and behaviour,feelings lead to beliefs,which in turn lead to behaviours.

Accepted Answer

A) True 
 B)False

Question 2

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Accepted Answer

A) True 
 B)False

Question 3

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Accepted Answer

A) True 
 B)False

Question 4

Financial incentives to stay with the organization (i.e.,golden handcuffs)usually reduce continuance commitment.

Accepted Answer

A) True 
 B)False

Question 5

Which of these is considered a work/life balance initiative to minimize stress?

Accepted Answer

A)  Flexible work time 
B)  Job sharing 
C)  Teleworking 
D)  Childcare facilities 
E)  All of these statements describes a family-friendly or work/life initiative to minimize stress 
A)  Flexible work time 
B)  Job sharing 
C)  Teleworking 
D)  Childcare facilities 
E)  All of these statements describes a family-friendly or work/life initiative to minimize stress

Question 6

Emotional intelligence is best described as:

Accepted Answer

A)  a personality trait. 
B)  a set of abilities. 
C)  a form of organizational commitment. 
D)  an action-tendency indicating that the person is highly motivated. 
E)  a form of empathy. 
A)  a personality trait. 
B)  a set of abilities. 
C)  a form of organizational commitment. 
D)  an action-tendency indicating that the person is highly motivated. 
E)  a form of empathy.

Question 7

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

Accepted Answer

A) True 
 B)False

Question 8

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

Accepted Answer

A)  underestimate the true level of job satisfaction among employees. 
B)  measure organizational commitment rather than job satisfaction. 
C)  overestimate the true level of job satisfaction among employees. 
D)  confuse people who are completing the survey. 
E)  provide a better estimate of job satisfaction than if the survey asked several questions. 
A)  underestimate the true level of job satisfaction among employees. 
B)  measure organizational commitment rather than job satisfaction. 
C)  overestimate the true level of job satisfaction among employees. 
D)  confuse people who are completing the survey. 
E)  provide a better estimate of job satisfaction than if the survey asked several questions.

Question 9

Job burnout includes:

Accepted Answer

A)  emotional exhaustion. 
B)  cynicism. 
C)  feelings of reduced efficacy. 
D)  all of these conditions. 
E)  only cynicism and emotional exhaustion, NOT feelings of reduced efficacy. 
A)  emotional exhaustion. 
B)  cynicism. 
C)  feelings of reduced efficacy. 
D)  all of these conditions. 
E)  only cynicism and emotional exhaustion, NOT feelings of reduced efficacy.

Question 10

Advanced Photonics Ltd (APL)is a large developer of laser technologies.Competitive pressures as well as the speed of new developments in the industry have made some employees tense and somewhat dissatisfied with their work at APL.To improve employee attitudes,the vice-president has established a 'fun week' where employee teams find and implement various ways to have fun on this job.APL has also brought in a comedy team for the week to entertain employees and coach them on having more fun.Use your knowledge of workplace emotions and attitudes to explain the implications of a fun week on employee attitudes.

Accepted Answer

To answer this question,students should

Question 11

Emotional dissonance is:

Accepted Answer

A)  the emotion people experience when they are dissatisfied with their paycheque. 
B)  a significant cause of stress and job burnout. 
C)  present whenever emotional labour is not required in the job. 
D)  the main source of ethical conduct in organizational settings. 
E)  The emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings. 
A)  the emotion people experience when they are dissatisfied with their paycheque. 
B)  a significant cause of stress and job burnout. 
C)  present whenever emotional labour is not required in the job. 
D)  the main source of ethical conduct in organizational settings. 
E)  The emotion people experience when they are dissatisfied with their paycheque and the main source of ethical conduct in organizational settings.

Question 12

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

Accepted Answer

A) True 
 B)False

Question 13

Tai was overjoyed when she learned that she would be promoted to a position with higher responsibility and pay.However,even before hearing about the promotion,she believed that the regional manager who made the promotion decision was fair-minded.Use the emotions,attitudes,and behaviour model to explain how Tai's emotions and beliefs influence her positive feelings towards the regional manager.

Accepted Answer

To answer this question,students should

Question 14

Personal leave,telework,and flexible work time represent the three most common role-related stressors.

Accepted Answer

A) True 
 B)False

Question 15

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Accepted Answer

A)  eustress. 
B)  job burnout. 
C)  hypertension. 
D)  low motivation. 
E)  workaholism. 
A)  eustress. 
B)  job burnout. 
C)  hypertension. 
D)  low motivation. 
E)  workaholism.

Question 16

Emotions affect behaviour:

Accepted Answer

A)  through a person's beliefs. 
B)  through a person's feelings. 
C)  directly. 
D)  All of the answers are correct. 
E)  through a person's beliefs and through a person's feelings. 
A)  through a person's beliefs. 
B)  through a person's feelings. 
C)  directly. 
D)  All of the answers are correct. 
E)  through a person's beliefs and through a person's feelings.

Question 17

Managing our emotions and the emotions of others represents:

Accepted Answer

A)  the main feature of psychological contracts. 
B)  the highest level of emotional intelligence. 
C)  one of the four parts of the circumplex model of emotions. 
D)  one of the main causes of continuance commitment. 
E)  one of the four categories in the exit-voice-loyalty-neglect (EVLN) model. 
A)  the main feature of psychological contracts. 
B)  the highest level of emotional intelligence. 
C)  one of the four parts of the circumplex model of emotions. 
D)  one of the main causes of continuance commitment. 
E)  one of the four categories in the exit-voice-loyalty-neglect (EVLN) model.

Question 18

People have more resilience when they have a sense of purpose and are in touch with their personal values.

Accepted Answer

A) True 
 B)False

Question 19

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

Accepted Answer

A)  behavioural intentions. 
B)  emotions. 
C)  beliefs. 
D)  All of the answers are correct. 
E)  Emotions and beliefs. 
A)  behavioural intentions. 
B)  emotions. 
C)  beliefs. 
D)  All of the answers are correct. 
E)  Emotions and beliefs.

Question 20

The general adaptation syndrome describes the consequences of stress.

Accepted Answer

A) True 
 B)False

In the model of emotions,attitudes,and behaviour,feelings lead to beliefs,which in turn lead to behaviours.

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Financial incentives to stay with the organization (i.e.,golden handcuffs)usually reduce continuance commitment.

Which of these is considered a work/life balance initiative to minimize stress?

Emotional intelligence is best described as:

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

Job burnout includes:

Emotional dissonance is:

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

Personal leave,telework,and flexible work time represent the three most common role-related stressors.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Emotions affect behaviour:

Managing our emotions and the emotions of others represents:

People have more resilience when they have a sense of purpose and are in touch with their personal values.

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

The general adaptation syndrome describes the consequences of stress.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

In the model of emotions,attitudes,and behaviour,feelings lead to beliefs,which in turn lead to behaviours.

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

The relationship between job satisfaction and job performance would likely be stronger if more organizations provided valued rewards for good performance.

Financial incentives to stay with the organization (i.e.,golden handcuffs)usually reduce continuance commitment.

Which of these is considered a work/life balance initiative to minimize stress?

Emotional intelligence is best described as:

Work-related stress is an affliction in Canada and the United States that is a relatively minor workplace concern in other countries.

By asking a single direct question (such as "How satisfied are you with your job?"),job satisfaction surveys tend to:

Job burnout includes:

Emotional dissonance is:

Emotions generate a core affect that something is good or bad,helpful or harmful,to be approached or avoided.

Personal leave,telework,and flexible work time represent the three most common role-related stressors.

Emotional exhaustion,cynicism,and reduced efficacy are characteristics of:

Emotions affect behaviour:

Managing our emotions and the emotions of others represents:

People have more resilience when they have a sense of purpose and are in touch with their personal values.

In the model of emotions,attitudes,and behaviour,feelings are directly influenced by:

The general adaptation syndrome describes the consequences of stress.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters