Question 1

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Accepted Answer

A) True 
 B)False

Question 2

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Accepted Answer

A) True 
 B)False

Question 3

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Accepted Answer

A) True 
 B)False

Question 4

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

Accepted Answer

A)  Teleworking 
B)  Social support 
C)  Meditation 
D)  Siestas 
E)  Fitness programs 
A)  Teleworking 
B)  Social support 
C)  Meditation 
D)  Siestas 
E)  Fitness programs

Question 5

Which of these statements about job satisfaction and customer satisfaction is TRUE?

Accepted Answer

A)  Employees with higher job satisfaction tend to give poorer customer service. 
B)  Satisfied employees have a more positive mood, which communicates friendliness to customers. 
C)  Satisfied employees are less likely to quit, so customers receive more consistent and familiar service. 
D)  Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees. 
E)  Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service. 
A)  Employees with higher job satisfaction tend to give poorer customer service. 
B)  Satisfied employees have a more positive mood, which communicates friendliness to customers. 
C)  Satisfied employees are less likely to quit, so customers receive more consistent and familiar service. 
D)  Satisfied employees are more likely to engage in "neglect," so customers receive poorer service from these employees. 
E)  Satisfied employees have a more positive mood, which communicates friendliness to customers and are less likely to quit, so customers receive more consistent and familiar service.

Question 6

Both Jane and Joey believe that their boss makes them stay late to complete work and are assigned challenging workloads.Even though they have the same beliefs about their boss,Jane complains to higher management about her boss' behaviour whereas Joey does not complain.According to the model of emotions,attitudes,and behaviour,Jane and Joey probably engaged in different behaviour toward their boss because:

Accepted Answer

A)  they might have different feelings about their boss's characteristics. 
B)  their unique experiences in the past have reinforced different behaviour intentions. 
C)  they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D)  All of the answers are correct. 
E)  The model of emotions, attitudes, and behaviour cannot explain why people with the same beliefs engage in different behaviours. 
A)  they might have different feelings about their boss's characteristics. 
B)  their unique experiences in the past have reinforced different behaviour intentions. 
C)  they experience different emotions regarding staying late for work and observing their boss's poor interpersonal skills. 
D)  All of the answers are correct. 
E)  The model of emotions, attitudes, and behaviour cannot explain why people with the same beliefs engage in different behaviours.

Question 7

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

Accepted Answer

The statement is incorrect in two ways.F

Question 8

According to the EVLN model,people who are dissatisfied with their jobs might:

Accepted Answer

A)  quit. 
B)  complain about the dissatisfying aspects of their jobs. 
C)  increase their absenteeism from work. 
D)  keep quiet and hope the sources of job dissatisfaction are eventually corrected. 
E)  All of the answers are correct 
A)  quit. 
B)  complain about the dissatisfying aspects of their jobs. 
C)  increase their absenteeism from work. 
D)  keep quiet and hope the sources of job dissatisfaction are eventually corrected. 
E)  All of the answers are correct

Question 9

Emotions are brief events or "episodes".

Accepted Answer

A) True 
 B)False

Question 10

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

Accepted Answer

A) True 
 B)False

Question 11

People who experience stress at work are more likely to:

Accepted Answer

A)  experience more stressful relations with family and friends due to the effects of the work-related stress. 
B)  engage in dysfunctional parenting behaviours at home. 
C)  have this stress spill over to their personal lives, resulting in stress at home. 
D)  have all of these conditions. 
E)  have none of these conditions. 
A)  experience more stressful relations with family and friends due to the effects of the work-related stress. 
B)  engage in dysfunctional parenting behaviours at home. 
C)  have this stress spill over to their personal lives, resulting in stress at home. 
D)  have all of these conditions. 
E)  have none of these conditions.

Question 12

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements about work attitudes and behaviour is FALSE?

Accepted Answer

A)  Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B)  In some circumstances, our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C)  People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D)  Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E)  Work attitudes can predict employee behaviour to some extent. 
A)  Our beliefs about someone represent the best predictor in the attitude model of our behaviour toward that person. 
B)  In some circumstances, our behaviours towards an attitude object cause us to change our attitudes towards that object. 
C)  People with the same behavioural intentions toward an attitude object might engage in different behaviours toward that object. 
D)  Two employees with the same feelings towards an attitude object might form different intentions towards that object. 
E)  Work attitudes can predict employee behaviour to some extent.

Question 14

People who frequently experience the general adaptation syndrome:

Accepted Answer

A)  have increased risk of physiological and psychological damage. 
B)  become immune to the effects of this syndrome. 
C)  learn to adapt to the consequences of stress. 
D)  eventually develop an overwhelming need to work. 
E)  have a long-term risk of increased physiological and psychological damage AND become immune to the effects of this syndrome. 
A)  have increased risk of physiological and psychological damage. 
B)  become immune to the effects of this syndrome. 
C)  learn to adapt to the consequences of stress. 
D)  eventually develop an overwhelming need to work. 
E)  have a long-term risk of increased physiological and psychological damage AND become immune to the effects of this syndrome.

Question 15

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Accepted Answer

A) True 
 B)False

Question 16

Stress refers mainly to environmental conditions that cause people to experience fear.

Accepted Answer

A) True 
 B)False

Question 17

Social support helps employees to manage stress by increasing their self-esteem.

Accepted Answer

A) True 
 B)False

Question 18

Emotional intelligence includes the ability to:

Accepted Answer

A)  stifle impulses. 
B)  manage the emotions of other people. 
C)  understand and be sensitive to the feelings of others. 
D)  All of the answers are correct. 
E)  manage the emotions of other people and understand and be sensitive to the feelings of others. 
A)  stifle impulses. 
B)  manage the emotions of other people. 
C)  understand and be sensitive to the feelings of others. 
D)  All of the answers are correct. 
E)  manage the emotions of other people and understand and be sensitive to the feelings of others.

Question 19

Self-reinforcement can potentially minimize stress by:

Accepted Answer

A)  removing people from stressors. 
B)  helping employees to temporarily remove themselves from the stressor. 
C)  helping employees to control the consequences of stress. 
D)  helping employees to develop more favourable perceptions of the stressors. 
E)  Self-leadership has no known effect on work-related stress. 
A)  removing people from stressors. 
B)  helping employees to temporarily remove themselves from the stressor. 
C)  helping employees to control the consequences of stress. 
D)  helping employees to develop more favourable perceptions of the stressors. 
E)  Self-leadership has no known effect on work-related stress.

Question 20

Death from overwork (karoshi)occurs because of poor lifestyle resulting from long work hours causing weight gain which damages the cardiovascular system.

Accepted Answer

A) True 
 B)False

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

Which of these statements about job satisfaction and customer satisfaction is TRUE?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

According to the EVLN model,people who are dissatisfied with their jobs might:

Emotions are brief events or "episodes".

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

People who experience stress at work are more likely to:

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Which of the following statements about work attitudes and behaviour is FALSE?

People who frequently experience the general adaptation syndrome:

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Stress refers mainly to environmental conditions that cause people to experience fear.

Social support helps employees to manage stress by increasing their self-esteem.

Emotional intelligence includes the ability to:

Self-reinforcement can potentially minimize stress by:

Death from overwork (karoshi)occurs because of poor lifestyle resulting from long work hours causing weight gain which damages the cardiovascular system.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

Employees experience more continuance commitment when the organization provides opportunities for employee involvement.

Moods represent our reaction to specific people or events,whereas emotions are not directed toward anything in particular.

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Which of these stress management activities helps employees to improve their perceived ability to cope with the stressor and possibly remove the stressor?

Which of these statements about job satisfaction and customer satisfaction is TRUE?

Comment on the accuracy of the following statement: 'Stress is best described as a working condition that hurts employee job performance.'

According to the EVLN model,people who are dissatisfied with their jobs might:

Emotions are brief events or "episodes".

Emotions represent the cluster of beliefs,assessed feelings,and behavioural intentions towards something or someone.

People who experience stress at work are more likely to:

Resistance is the final stage of the stress experience (i.e.the general adaptation syndrome).

Which of the following statements about work attitudes and behaviour is FALSE?

People who frequently experience the general adaptation syndrome:

Three dimensions of emotional intelligence are cognitive dissonance,continuance commitment,and emotional labour.

Stress refers mainly to environmental conditions that cause people to experience fear.

Social support helps employees to manage stress by increasing their self-esteem.

Emotional intelligence includes the ability to:

Self-reinforcement can potentially minimize stress by:

Death from overwork (karoshi)occurs because of poor lifestyle resulting from long work hours causing weight gain which damages the cardiovascular system.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters