Question 1

Which of the following practices tend to make it more difficult to bring about organizational change?

Accepted Answer

A)  Appreciative inquiry 
B)  Search conferences 
C)  Action research 
D)  All of these make organizational change more difficult 
E)  None of these makes organizational change more difficult 
A)  Appreciative inquiry 
B)  Search conferences 
C)  Action research 
D)  All of these make organizational change more difficult 
E)  None of these makes organizational change more difficult E

Question 2

The diffusion of change is more likely to succeed when:

Accepted Answer

A)  the pilot study was successful. 
B)  the pilot study receives favourable recognition and rewards. 
C)  pilot study managers are transferred to other areas of the organization. 
D)  all of these exist. 
E)  none of these exist. 
A)  the pilot study was successful. 
B)  the pilot study receives favourable recognition and rewards. 
C)  pilot study managers are transferred to other areas of the organization. 
D)  all of these exist. 
E)  none of these exist. D

Question 3

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Accepted Answer

A)  Stop trying to convince employees that they should change. 
B)  Keep pushing employees to change even though they don't see the need to change. 
C)  Threaten to fire employees who do not become more customer-friendly. 
D)  Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly. 
E)  Do none of these things. 
A)  Stop trying to convince employees that they should change. 
B)  Keep pushing employees to change even though they don't see the need to change. 
C)  Threaten to fire employees who do not become more customer-friendly. 
D)  Find information in the external environment indicating that the company's dominant position will be threatened unless they become more customer-friendly. 
E)  Do none of these things. D

Question 4

Which of these statements about managing change is FALSE?

Accepted Answer

A)  Employees are less likely to resist change when change agents mainly increase the driving forces for change. 
B)  Employees who develop an urgency for change tend to increase their motivation to change. 
C)  Change is more successful when the restraining forces are reduced. 
D)  Unfreezing the status quo occurs when change agents create a disequilibrium between the driving and restraining forces. 
E)  Force field analysis includes the ideas of unfreezing the status quo and refreezing the desired conditions. 
A)  Employees are less likely to resist change when change agents mainly increase the driving forces for change. 
B)  Employees who develop an urgency for change tend to increase their motivation to change. 
C)  Change is more successful when the restraining forces are reduced. 
D)  Unfreezing the status quo occurs when change agents create a disequilibrium between the driving and restraining forces. 
E)  Force field analysis includes the ideas of unfreezing the status quo and refreezing the desired conditions.

Question 5

Comment on the accuracy of the following statement and explain your answer.
"Rewards,information technology,and other organizational systems may be both a friend and foe of organizational change."

Accepted Answer

This statement is generally TRUE.Organiz

Question 6

Appreciative inquiry begins by:

Accepted Answer

A)  determining the cause of the problem. 
B)  determining whether there is a problem that needs to be fixed. 
C)  involving employees in the process of refreezing. 
D)  identifying the positive elements of an organization or work unit that is performing well. 
E)  creating a common image among participants of what should be in their own organization. 
A)  determining the cause of the problem. 
B)  determining whether there is a problem that needs to be fixed. 
C)  involving employees in the process of refreezing. 
D)  identifying the positive elements of an organization or work unit that is performing well. 
E)  creating a common image among participants of what should be in their own organization.

Question 7

Fear of the unknown usually motivates employees to support organizational change.

Accepted Answer

A) True 
 B)False

Question 8

Describe three ethical problems that may arise from organizational change activities.

Accepted Answer

The textbook identifies four ethical pro

Question 9

The parallel learning approach model,built on the idea of collecting information from organizational members,raises concerns about the risk of violating individual privacy rights.

Accepted Answer

A) True 
 B)False

Question 10

Employees tend to resist change when:

Accepted Answer

A)  they work in a place where rewards and other control systems are incongruent with the new state of affairs. 
B)  they perceive that the new state of affairs will have higher direct costs or lower benefits than the existing situation. 
C)  they perceive that they lack the necessary skills required in the new state of affairs. 
D)  All of these may cause resistance to change. 
E)  None of these causes resistance to change. 
A)  they work in a place where rewards and other control systems are incongruent with the new state of affairs. 
B)  they perceive that the new state of affairs will have higher direct costs or lower benefits than the existing situation. 
C)  they perceive that they lack the necessary skills required in the new state of affairs. 
D)  All of these may cause resistance to change. 
E)  None of these causes resistance to change.

Question 11

Future search conferences are large group sessions,usually lasting a few days,in which participants identify the environmental trends and establish strategic solutions for those conditions.

Accepted Answer

A) True 
 B)False

Question 12

People sometimes resist change to prove that the change agent is incompetent.

Accepted Answer

A) True 
 B)False

Question 13

ACME Building Supplies is about to introduce a new customer service program that will affect all of its 200 sales and service employees.Job duties will be changed and the employee reward system will be altered to fit this new customer focus.Moreover,the company wants to improve the efficiency of work processes,thereby removing some of the comfortable (and often leisurely)routines that employees have followed over the years.Describe three types of forces resisting change that the company will potentially experience during this change process.

Accepted Answer

Students may answer this by describing a

Question 14

Discovery,dreaming,designing and delivering are the four stages of:

Accepted Answer

A)  parallel learning structures. 
B)  force field analysis. 
C)  action research. 
D)  future search events. 
E)  None of these activities. 
A)  parallel learning structures. 
B)  force field analysis. 
C)  action research. 
D)  future search events. 
E)  None of these activities.

Question 15

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Accepted Answer

A)  remove the driving forces for change. 
B)  introduce parallel learning structures. 
C)  increase the driving forces and reduce or remove the restraining forces. 
D)  increase the driving and restraining forces. 
E)  strengthen existing systems and team dynamics. 
A)  remove the driving forces for change. 
B)  introduce parallel learning structures. 
C)  increase the driving forces and reduce or remove the restraining forces. 
D)  increase the driving and restraining forces. 
E)  strengthen existing systems and team dynamics.

Question 16

Diffusion of change is more likely to succeed if some people who have worked under the new system are moved to other areas of the organization.

Accepted Answer

A) True 
 B)False

Question 17

The first step in appreciative inquiry is dreaming,in which participants envision what might be possible in an ideal organization.

Accepted Answer

A) True 
 B)False

Question 18

Quantum change is most commonly applied in conjunction with employee involvement.

Accepted Answer

A) True 
 B)False

Question 19

The concepts of unfreezing and refreezing the system are mainly represented in:

Accepted Answer

A)  Lewis's reaction research model. 
B)  Lewin's force field model. 
C)  appreciative inquiry. 
D)  customer-driven change. 
E)  the diffusion of change process. 
A)  Lewis's reaction research model. 
B)  Lewin's force field model. 
C)  appreciative inquiry. 
D)  customer-driven change. 
E)  the diffusion of change process.

Question 20

Resistance to change is a form of dysfunctional conflict that must be addressed.

Accepted Answer

A) True 
 B)False

Which of the following practices tend to make it more difficult to bring about organizational change?

The diffusion of change is more likely to succeed when:

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Which of these statements about managing change is FALSE?

Comment on the accuracy of the following statement and explain your answer. "Rewards,information technology,and other organizational systems may be both a friend and foe of organizational change."

Appreciative inquiry begins by:

Fear of the unknown usually motivates employees to support organizational change.

Describe three ethical problems that may arise from organizational change activities.

The parallel learning approach model,built on the idea of collecting information from organizational members,raises concerns about the risk of violating individual privacy rights.

Employees tend to resist change when:

Future search conferences are large group sessions,usually lasting a few days,in which participants identify the environmental trends and establish strategic solutions for those conditions.

People sometimes resist change to prove that the change agent is incompetent.

Discovery,dreaming,designing and delivering are the four stages of:

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Diffusion of change is more likely to succeed if some people who have worked under the new system are moved to other areas of the organization.

The first step in appreciative inquiry is dreaming,in which participants envision what might be possible in an ideal organization.

Quantum change is most commonly applied in conjunction with employee involvement.

The concepts of unfreezing and refreezing the system are mainly represented in:

Resistance to change is a form of dysfunctional conflict that must be addressed.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

Which of the following practices tend to make it more difficult to bring about organizational change?

The diffusion of change is more likely to succeed when:

Senior executives at a large retail organization want employees to become more customer-friendly.Employees think they are serving customers well enough and the company is the dominant player in the market.What should the executives do in this situation?

Which of these statements about managing change is FALSE?

Comment on the accuracy of the following statement and explain your answer. "Rewards,information technology,and other organizational systems may be both a friend and foe of organizational change."

Appreciative inquiry begins by:

Fear of the unknown usually motivates employees to support organizational change.

Describe three ethical problems that may arise from organizational change activities.

The parallel learning approach model,built on the idea of collecting information from organizational members,raises concerns about the risk of violating individual privacy rights.

Employees tend to resist change when:

Future search conferences are large group sessions,usually lasting a few days,in which participants identify the environmental trends and establish strategic solutions for those conditions.

People sometimes resist change to prove that the change agent is incompetent.

Discovery,dreaming,designing and delivering are the four stages of:

According to force field analysis,the preferred strategy for unfreezing the status quo is to:

Diffusion of change is more likely to succeed if some people who have worked under the new system are moved to other areas of the organization.

The first step in appreciative inquiry is dreaming,in which participants envision what might be possible in an ideal organization.

Quantum change is most commonly applied in conjunction with employee involvement.

The concepts of unfreezing and refreezing the system are mainly represented in:

Resistance to change is a form of dysfunctional conflict that must be addressed.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters