Question 1

Which organizational change intervention is best known for its affirmation rather than problem-solving approach to change?

Accepted Answer

A)  Parallel learning structures 
B)  Process consultation 
C)  Force field analysis 
D)  Action research 
E)  Appreciative inquiry 
A)  Parallel learning structures 
B)  Process consultation 
C)  Force field analysis 
D)  Action research 
E)  Appreciative inquiry

Question 2

To bring about effective change,leaders must create an urgency to change internally rather than rely on forces outside the organization to create that urgency

Accepted Answer

A) True 
 B)False

Question 3

Change agents can be:

Accepted Answer

A)  someone who is a transformational leader. 
B)  someone who possesses enough knowledge about the change activity. 
C)  employees. 
D)  consultants. 
E)  All of these may be change agents. 
A)  someone who is a transformational leader. 
B)  someone who possesses enough knowledge about the change activity. 
C)  employees. 
D)  consultants. 
E)  All of these may be change agents.

Question 4

The highest priority and first strategy required for any organizational change is to:

Accepted Answer

A)  fire several senior executives in the organization. 
B)  introduce stress management counseling. 
C)  train employees who do not possess the skills required under the new conditions. 
D)  communicate the need for change and keep employees informed about what they can expect from the change effort. 
E)  negotiate a new set of relations among those who will clearly lose out from the change. 
A)  fire several senior executives in the organization. 
B)  introduce stress management counseling. 
C)  train employees who do not possess the skills required under the new conditions. 
D)  communicate the need for change and keep employees informed about what they can expect from the change effort. 
E)  negotiate a new set of relations among those who will clearly lose out from the change.

Question 5

Action research adopts the emerging philosophy of positive organizational behaviour.

Accepted Answer

A) True 
 B)False

Question 6

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

Accepted Answer

A)  Communicate, negotiate, involve 
B)  Coerce, negotiate, manage stress 
C)  Learning, involve, communicate 
D)  Communicate, learning, involve 
E)  Involve, negotiate, coerce 
A)  Communicate, negotiate, involve 
B)  Coerce, negotiate, manage stress 
C)  Learning, involve, communicate 
D)  Communicate, learning, involve 
E)  Involve, negotiate, coerce

Question 7

The main objective of force field analysis is to help change agents to:

Accepted Answer

A)  identify ways to force employees to change their behavior. 
B)  find ways to increase the driving forces for change. 
C)  diagnose the situation better by understanding the driving and constraining forces for change. 
D)  determine whether change is necessary at all. 
E)  do none of these things. 
A)  identify ways to force employees to change their behavior. 
B)  find ways to increase the driving forces for change. 
C)  diagnose the situation better by understanding the driving and constraining forces for change. 
D)  determine whether change is necessary at all. 
E)  do none of these things.

Question 8

According to a recent study of employees at two Canadian banks ______ resistance is much more common than ______ resistance.

Accepted Answer

A)  explicit, implied 
B)  subtle, overt 
C)  systemic, localized 
D)  overt, subtle 
E)  individual, organizational 
A)  explicit, implied 
B)  subtle, overt 
C)  systemic, localized 
D)  overt, subtle 
E)  individual, organizational

Question 9

The CEO of a small manufacturing company (120 employees)recently heard about future search events as a means to bring about organizational change.The CEO wants to use one of these events to convince employees that they need to reduce costs to remain competitive.The CEO has invited you,as a future search consultant,to discuss the future search process and how well it might work for the CEO.

Accepted Answer

The answer to this has two parts.First,s

Question 10

The action research approach to organizational change states:

Accepted Answer

A)  that change interventions should be well-established rather than experimental. 
B)  that change is a combination of luck and past experience. 
C)  that the change process should focus on the positive by ignoring the problems. 
D)  that change is most effective when controlled and decided exclusively by top management. 
E)  The action research approach states none of these. 
A)  that change interventions should be well-established rather than experimental. 
B)  that change is a combination of luck and past experience. 
C)  that the change process should focus on the positive by ignoring the problems. 
D)  that change is most effective when controlled and decided exclusively by top management. 
E)  The action research approach states none of these.

Question 11

Consultants involved in organizational change should first determine the client's readiness for change.

Accepted Answer

A) True 
 B)False

Question 12

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

Accepted Answer

A)  communication. 
B)  learning. 
C)  stress management. 
D)  negotiation. 
E)  coercion. 
A)  communication. 
B)  learning. 
C)  stress management. 
D)  negotiation. 
E)  coercion.

Question 13

An ethical problem with many organizational change programs is that management tends to lose power in the process.

Accepted Answer

A) True 
 B)False

Question 14

An important feature of parallel learning structures is that they operate within the existing organizational hierarchy.

Accepted Answer

A) True 
 B)False

Question 15

Of what value are future search events in organizational change?

Accepted Answer

A)  They are an effective form of coercion so that employees agree to abide by the change process. 
B)  They mainly select the best person to serve as the change agent for the process. 
C)  They build commitment to the change process by involving as many employees as possible. 
D)  They interfere with the change process and therefore should be avoided whenever possible. 
E)  They are mainly a forum whereby senior executives can tell employees about their future corporate plans. 
A)  They are an effective form of coercion so that employees agree to abide by the change process. 
B)  They mainly select the best person to serve as the change agent for the process. 
C)  They build commitment to the change process by involving as many employees as possible. 
D)  They interfere with the change process and therefore should be avoided whenever possible. 
E)  They are mainly a forum whereby senior executives can tell employees about their future corporate plans.

Question 16

Change agents should apply the action research model if they want to help people to break out of a problem-solving mentality and,instead,reframe relationships around the positive and possible.

Accepted Answer

A) True 
 B)False

Question 17

Action research is a highly _______ process.

Accepted Answer

A)  dangerous 
B)  appreciative 
C)  participative 
D)  coercive 
E)  reflective 
A)  dangerous 
B)  appreciative 
C)  participative 
D)  coercive 
E)  reflective

Question 18

When managing change,learning interventions should be used:

Accepted Answer

A)  to break routines that cause resistance to change. 
B)  when incongruent organizational systems reinforce past behaviors and cause resistance to new behaviors. 
C)  when employees resist change due to direct costs. 
D)  in all change management activities. 
E)  only when all other strategies have failed. 
A)  to break routines that cause resistance to change. 
B)  when incongruent organizational systems reinforce past behaviors and cause resistance to new behaviors. 
C)  when employees resist change due to direct costs. 
D)  in all change management activities. 
E)  only when all other strategies have failed.

Question 19

A major consumer-products company wanted to create a more entrepreneurial and marketing-oriented culture.After failing to bring about the change through middle management,senior executives worked directly with selected teams of front-line employees.These teams,which represented each area of the organization,worked on special projects outside the normal organizational structure.This intervention is closest to which organizational change strategy?

Accepted Answer

A)  Appreciative inquiry 
B)  Process consultation 
C)  Parallel learning structures 
D)  Action research 
E)  Search conferences 
A)  Appreciative inquiry 
B)  Process consultation 
C)  Parallel learning structures 
D)  Action research 
E)  Search conferences

Question 20

In organizational change,unfreezing may occur by:

Accepted Answer

A)  increasing the restraining forces. 
B)  increasing the driving forces. 
C)  reducing the urgency to change. 
D)  reducing the restraining forces. 
E)  both increasing the driving forces AND reducing the restraining forces. 
A)  increasing the restraining forces. 
B)  increasing the driving forces. 
C)  reducing the urgency to change. 
D)  reducing the restraining forces. 
E)  both increasing the driving forces AND reducing the restraining forces.

Which organizational change intervention is best known for its affirmation rather than problem-solving approach to change?

To bring about effective change,leaders must create an urgency to change internally rather than rely on forces outside the organization to create that urgency

Change agents can be:

The highest priority and first strategy required for any organizational change is to:

Action research adopts the emerging philosophy of positive organizational behaviour.

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

The main objective of force field analysis is to help change agents to:

According to a recent study of employees at two Canadian banks resistance is much more common than resistance.

The action research approach to organizational change states:

Consultants involved in organizational change should first determine the client's readiness for change.

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

An ethical problem with many organizational change programs is that management tends to lose power in the process.

An important feature of parallel learning structures is that they operate within the existing organizational hierarchy.

Of what value are future search events in organizational change?

Change agents should apply the action research model if they want to help people to break out of a problem-solving mentality and,instead,reframe relationships around the positive and possible.

Action research is a highly _______ process.

When managing change,learning interventions should be used:

In organizational change,unfreezing may occur by:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

Which organizational change intervention is best known for its affirmation rather than problem-solving approach to change?

To bring about effective change,leaders must create an urgency to change internally rather than rely on forces outside the organization to create that urgency

Change agents can be:

The highest priority and first strategy required for any organizational change is to:

Action research adopts the emerging philosophy of positive organizational behaviour.

To reduce the restraining forces,which of the following should be applied in the most logical order presented?

The main objective of force field analysis is to help change agents to:

According to a recent study of employees at two Canadian banks ______ resistance is much more common than ______ resistance.

The action research approach to organizational change states:

Consultants involved in organizational change should first determine the client's readiness for change.

BusCorp wants to introduce a new procedure for processing customer requests.If this change will require employees to break old routines and adopt new role patterns,the preferred strategy for dealing with resistance to this change is:

An ethical problem with many organizational change programs is that management tends to lose power in the process.

An important feature of parallel learning structures is that they operate within the existing organizational hierarchy.

Of what value are future search events in organizational change?

Change agents should apply the action research model if they want to help people to break out of a problem-solving mentality and,instead,reframe relationships around the positive and possible.

Action research is a highly _______ process.

When managing change,learning interventions should be used:

In organizational change,unfreezing may occur by:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

According to a recent study of employees at two Canadian banks resistance is much more common than resistance.