Question 1

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

Accepted Answer

A) True 
 B)False

Question 2

The force field analysis model includes all of the following EXCEPT:

Accepted Answer

A)  process forces. 
B)  driving forces. 
C)  unfreezing. 
D)  refreezing. 
E)  restraining forces. 
A)  process forces. 
B)  driving forces. 
C)  unfreezing. 
D)  refreezing. 
E)  restraining forces.

Question 3

Which of these statements about driving forces is FALSE?

Accepted Answer

A)  Many driving forces are unknown to employees beyond the top ranks of the organization. 
B)  Some driving forces, such as the existence of a competitor, are well known to employees. 
C)  Driving forces should be created by leaders if there are no reasons for change. 
D)  Customer expectations represent a powerful driver for change. 
E)  Organizational change is more likely to occur if employees experience reasonably strong driving forces. 
A)  Many driving forces are unknown to employees beyond the top ranks of the organization. 
B)  Some driving forces, such as the existence of a competitor, are well known to employees. 
C)  Driving forces should be created by leaders if there are no reasons for change. 
D)  Customer expectations represent a powerful driver for change. 
E)  Organizational change is more likely to occur if employees experience reasonably strong driving forces.

Question 4

Decreasing the driving forces and increasing the restraining forces:

Accepted Answer

A)  are the main recommendations of appreciative inquiry. 
B)  makes the change process easier to implement. 
C)  represents the first step in the change process. 
D)  give the change agent more power in the change process. 
E)  are related to none of these statements. 
A)  are the main recommendations of appreciative inquiry. 
B)  makes the change process easier to implement. 
C)  represents the first step in the change process. 
D)  give the change agent more power in the change process. 
E)  are related to none of these statements.

Question 5

Which of the following organizational change strategies should be applied only when time is limited and other options are unlikely to succeed?

Accepted Answer

A)  Employee involvement 
B)  Stress management 
C)  Negotiation 
D)  Coercion 
E)  Communication 
A)  Employee involvement 
B)  Stress management 
C)  Negotiation 
D)  Coercion 
E)  Communication

Question 6

In Lewin's force field analysis model,refreezing involves producing a disequilibrium between the current and future state.

Accepted Answer

A) True 
 B)False

Question 7

Which of these conditions tends to aid the diffusion of change to other parts of the organization?

Accepted Answer

A)  The pilot project has received favourable media attention. 
B)  Top management is committed to the change. 
C)  Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D)  Union leaders have been involved in the change effort. 
E)  All of these tend to aid the diffusion of change. 
A)  The pilot project has received favourable media attention. 
B)  Top management is committed to the change. 
C)  Participants in the pilot project are able to explain the process easily enough to people in other parts of the organization. 
D)  Union leaders have been involved in the change effort. 
E)  All of these tend to aid the diffusion of change.

Question 8

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about organizational change interventions is FALSE?

Accepted Answer

A)  Ethical issues are rarely a concern with organizational change interventions. 
B)  Organizational change activities that work well in North America may not work as well in Asia. 
C)  Organizational change techniques in North America view change as linear, punctuated by tension and conflict. 
D)  Organizational change interventions that encourage open dialogue and conflict tend to work better in cultures with low power distance and low collectivism. 
E)  Organizational change interventions that encourage open dialogue and conflict may threaten individual privacy rights. 
A)  Ethical issues are rarely a concern with organizational change interventions. 
B)  Organizational change activities that work well in North America may not work as well in Asia. 
C)  Organizational change techniques in North America view change as linear, punctuated by tension and conflict. 
D)  Organizational change interventions that encourage open dialogue and conflict tend to work better in cultures with low power distance and low collectivism. 
E)  Organizational change interventions that encourage open dialogue and conflict may threaten individual privacy rights.

Question 10

Refreezing refers to:

Accepted Answer

A)  getting one's own way in organizational politics. 
B)  a management practice used to discourage newcomers from staying with the organization. 
C)  aligning the organization's systems with the desired behaviours to support and reinforce the new role patterns. 
D)  repeating the change process a second time, because the first attempt to freeze the changes were unsuccessful. 
E)  producing a disequilibrium between the driving and restraining forces of change. 
A)  getting one's own way in organizational politics. 
B)  a management practice used to discourage newcomers from staying with the organization. 
C)  aligning the organization's systems with the desired behaviours to support and reinforce the new role patterns. 
D)  repeating the change process a second time, because the first attempt to freeze the changes were unsuccessful. 
E)  producing a disequilibrium between the driving and restraining forces of change.

Question 11

One drawback with increased communication during the change process is that it also increases the level and sources of resistance.

Accepted Answer

A) True 
 B)False

Question 12

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

Accepted Answer

A) True 
 B)False

Question 13

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Accepted Answer

A) True 
 B)False

Question 14

Refreezing requires the establishment of organizational systems that are compatible with the desired change.

Accepted Answer

A) True 
 B)False

Question 15

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Accepted Answer

A) True 
 B)False

Question 16

A large hotel is experiencing conflict and organizational politics among its managers.The hotel's customer service ratings are suffering,so managers are pointing to other departments as the cause of the problem.The conflicts and politics are further contributing to the customer service problems.The CEO of this hotel wants to apply the appreciative inquiry process to improve this situation.Describe the four stages of appreciative inquiry and describe what should happen in each stage.Be sure that your answer describes the appreciative inquiry process in the context of this hotel.

Accepted Answer

Students answering this should provide m

Question 17

Which of the following strategies for minimizing resistance to change should occur when all other strategies are ineffective?

Accepted Answer

A)  Coercion 
B)  Negotiation 
C)  Stress management 
D)  Communication 
E)  Employee involvement 
A)  Coercion 
B)  Negotiation 
C)  Stress management 
D)  Communication 
E)  Employee involvement

Question 18

One ethical concern with some organizational change programs is that they may threaten the employee's self-esteem.

Accepted Answer

A) True 
 B)False

Question 19

Successful change requires a well-articulated and appealing vision of the desired future state.

Accepted Answer

A) True 
 B)False

Question 20

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Accepted Answer

A) True 
 B)False

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

The force field analysis model includes all of the following EXCEPT:

Which of these statements about driving forces is FALSE?

Decreasing the driving forces and increasing the restraining forces:

Which of the following organizational change strategies should be applied only when time is limited and other options are unlikely to succeed?

In Lewin's force field analysis model,refreezing involves producing a disequilibrium between the current and future state.

Which of these conditions tends to aid the diffusion of change to other parts of the organization?

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Which of the following statements about organizational change interventions is FALSE?

Refreezing refers to:

One drawback with increased communication during the change process is that it also increases the level and sources of resistance.

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Refreezing requires the establishment of organizational systems that are compatible with the desired change.

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Which of the following strategies for minimizing resistance to change should occur when all other strategies are ineffective?

One ethical concern with some organizational change programs is that they may threaten the employee's self-esteem.

Successful change requires a well-articulated and appealing vision of the desired future state.

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters

Exam 15: Organizational Change

Organizational diagnosis involves collecting and interpreting data about an ongoing system and feeding this data back to the client.

The force field analysis model includes all of the following EXCEPT:

Which of these statements about driving forces is FALSE?

Decreasing the driving forces and increasing the restraining forces:

Which of the following organizational change strategies should be applied only when time is limited and other options are unlikely to succeed?

In Lewin's force field analysis model,refreezing involves producing a disequilibrium between the current and future state.

Which of these conditions tends to aid the diffusion of change to other parts of the organization?

According to some experts,the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Which of the following statements about organizational change interventions is FALSE?

Refreezing refers to:

One drawback with increased communication during the change process is that it also increases the level and sources of resistance.

Compared with quantum change,incremental change interventions involve less risk to the organization and tend to produce less resistance among affected employees.

The urgency for change must always be initiated from a problem-oriented perspective in order to be effective.

Refreezing requires the establishment of organizational systems that are compatible with the desired change.

Pilot projects are usually more flexible and less risky than centralized,organization-wide programs.

Which of the following strategies for minimizing resistance to change should occur when all other strategies are ineffective?

One ethical concern with some organizational change programs is that they may threaten the employee's self-esteem.

Successful change requires a well-articulated and appealing vision of the desired future state.

A unique feature of appreciative inquiry is that it breaks away from the problem-solving mentality by reframing relationships around what is positive and possible.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions,attitudes,and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Filters