Question 1

Employee wellness programs help employees to reduce stress by:

Accepted Answer

A)  teaching them how to adopt more effective coping mechanisms. 
B)  helping employees to understand that stress cannot be reduced in most cases. 
C)  removing the stressors that cause the high stress. 
D)  doing everything described in the other statements. 
E)  doing none of the things described in the other statements. 
A)  teaching them how to adopt more effective coping mechanisms. 
B)  helping employees to understand that stress cannot be reduced in most cases. 
C)  removing the stressors that cause the high stress. 
D)  doing everything described in the other statements. 
E)  doing none of the things described in the other statements. A

Question 2

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

Accepted Answer

A)  the low-stress employee might perceive the stressors as less of a threat. 
B)  the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C)  the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D)  All of these statements explain the different reactions by these two people. 
E)  None of these statements explain the different reactions by these two people. 
A)  the low-stress employee might perceive the stressors as less of a threat. 
B)  the high-stress employee might be less physically and mentally fit and therefore has a lower threshold of resistance to stress. 
C)  the high-stress employee might be using ineffective strategies to cope with the consequences of stress. 
D)  All of these statements explain the different reactions by these two people. 
E)  None of these statements explain the different reactions by these two people. D

Question 3

The exit-voice-loyalty-neglect (EVLN)model:

Accepted Answer

A)  outlines the four consequences of emotional intelligence. 
B)  identifies the four ways to manage employee emotions. 
C)  explains why the psychological contract differs between employees and their employers. 
D)  is a template for organizing and understanding the consequences of job dissatisfaction. 
E)  explains the main differences between affective commitment and continuance commitment. 
A)  outlines the four consequences of emotional intelligence. 
B)  identifies the four ways to manage employee emotions. 
C)  explains why the psychological contract differs between employees and their employers. 
D)  is a template for organizing and understanding the consequences of job dissatisfaction. 
E)  explains the main differences between affective commitment and continuance commitment. D

Question 4

Which of the following reduces stress by withdrawing from the stressor?

Accepted Answer

A)  Coffee breaks 
B)  Sabbaticals 
C)  Vacations 
D)  Coffee breaks, sabbaticals, and vacations 
E)  None of these statements describes ways to reduce stress by withdrawing from the stressor. 
A)  Coffee breaks 
B)  Sabbaticals 
C)  Vacations 
D)  Coffee breaks, sabbaticals, and vacations 
E)  None of these statements describes ways to reduce stress by withdrawing from the stressor.

Question 5

People are consciously aware of most emotions they experience.

Accepted Answer

A) True 
 B)False

Question 6

Two people exposed to the same stressors can have different stress experiences.

Accepted Answer

A) True 
 B)False

Question 7

Permanent employees are always more likely than temporary employees to demonstrate affective commitment.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT usually identified as a category of emotions?

Accepted Answer

A)  Recognition 
B)  Excited 
C)  Fearful 
D)  Relaxed 
E)  Gloomy 
A)  Recognition 
B)  Excited 
C)  Fearful 
D)  Relaxed 
E)  Gloomy

Question 9

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Accepted Answer

A) True 
 B)False

Question 10

Emotional intelligence can be learned to some extent.

Accepted Answer

A) True 
 B)False

Question 11

According to the general adaptation syndrome,the first stage of stress adaptation is:

Accepted Answer

A)  exhaustion. 
B)  resistance. 
C)  relapse. 
D)  role ambiguity. 
E)  None of these statements are correct. 
A)  exhaustion. 
B)  resistance. 
C)  relapse. 
D)  role ambiguity. 
E)  None of these statements are correct.

Question 12

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Accepted Answer

A) True 
 B)False

Question 13

Recent evidence indicates that:

Accepted Answer

A)  few Canadians experience work-related stress. 
B)  Japanese employees report less anxiety and stress today than two decades ago. 
C)  work-related stress is almost non-existent in India and the United Kingdom. 
D)  All of these statements are correct. 
E)  None of these statements are correct. 
A)  few Canadians experience work-related stress. 
B)  Japanese employees report less anxiety and stress today than two decades ago. 
C)  work-related stress is almost non-existent in India and the United Kingdom. 
D)  All of these statements are correct. 
E)  None of these statements are correct.

Question 14

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Accepted Answer

A) True 
 B)False

Question 15

Several government department employees who regularly meet unemployed citizens say they experience considerable stress.The problem,they claim,is that they try to act pleasant and sympathetic to their clients,but it is difficult to hide their true emotions when clients act rude and angry during visits to their office (which distributes unemployment insurance cheques).Based on your knowledge of surface and deep acting,describe what these government department employees might do to minimize their stress in this situation.

Accepted Answer

It sounds like these government employee

Question 16

Job burnout occurs when people work too hard.

Accepted Answer

A) True 
 B)False

Question 17

Corporate fitness and wellness programs improve employee health but have almost no effect on the consequences of work-related stress.

Accepted Answer

A) True 
 B)False

Question 18

Which of these statements about emotional labour is FALSE?

Accepted Answer

A)  Most jobs involving customer service require some degree of emotional labour. 
B)  Research indicates that emotional display rules and standards are very similar around the world. 
C)  Emotional labour increases with the extent to which employees must abide by emotional display rules. 
D)  In spite of the presence of emotional display rules, it is difficult to hide our true emotions. 
E)  Display rules are norms requiring employees to display certain emotions and withholding others. 
A)  Most jobs involving customer service require some degree of emotional labour. 
B)  Research indicates that emotional display rules and standards are very similar around the world. 
C)  Emotional labour increases with the extent to which employees must abide by emotional display rules. 
D)  In spite of the presence of emotional display rules, it is difficult to hide our true emotions. 
E)  Display rules are norms requiring employees to display certain emotions and withholding others.

Question 19

Attitudes are fleeting physiological experiences we have in response to an attitude object.

Accepted Answer

A) True 
 B)False

Question 20

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Accepted Answer

A)  emotional intelligence. 
B)  emotional labour. 
C)  cognitive dissonance. 
D)  self-awareness. 
E)  job satisfaction. 
A)  emotional intelligence. 
B)  emotional labour. 
C)  cognitive dissonance. 
D)  self-awareness. 
E)  job satisfaction.

Employee wellness programs help employees to reduce stress by:

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

The exit-voice-loyalty-neglect (EVLN)model:

Which of the following reduces stress by withdrawing from the stressor?

People are consciously aware of most emotions they experience.

Two people exposed to the same stressors can have different stress experiences.

Permanent employees are always more likely than temporary employees to demonstrate affective commitment.

Which of the following is NOT usually identified as a category of emotions?

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Emotional intelligence can be learned to some extent.

According to the general adaptation syndrome,the first stage of stress adaptation is:

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Recent evidence indicates that:

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Job burnout occurs when people work too hard.

Corporate fitness and wellness programs improve employee health but have almost no effect on the consequences of work-related stress.

Which of these statements about emotional labour is FALSE?

Attitudes are fleeting physiological experiences we have in response to an attitude object.

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

Employee wellness programs help employees to reduce stress by:

Two employees in the same job face the same stressors each day,yet one shows signs of distress while the other does not.This difference occurs because:

The exit-voice-loyalty-neglect (EVLN)model:

Which of the following reduces stress by withdrawing from the stressor?

People are consciously aware of most emotions they experience.

Two people exposed to the same stressors can have different stress experiences.

Permanent employees are always more likely than temporary employees to demonstrate affective commitment.

Which of the following is NOT usually identified as a category of emotions?

Emotional dissonance refers to the conflict experienced between the emotions we are required to display and our true emotions in that situation.

Emotional intelligence can be learned to some extent.

According to the general adaptation syndrome,the first stage of stress adaptation is:

Employees minimize the stress from emotional labour by actually changing their emotions to match the job requirements (deep acting),rather than displaying emotions contrary to their true emotions (surface acting).

Recent evidence indicates that:

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Job burnout occurs when people work too hard.

Corporate fitness and wellness programs improve employee health but have almost no effect on the consequences of work-related stress.

Which of these statements about emotional labour is FALSE?

Attitudes are fleeting physiological experiences we have in response to an attitude object.

The ability to perceive and express emotion,assimilate emotion in thought,understand and reason with emotion,and regulate emotion in oneself and others is called:

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters