Question 1

The extent to which task control is a stressor increases when employees also have:

Accepted Answer

A)  low responsibility. 
B)  flexible work schedules. 
C)  high responsibility. 
D)  no duties involving monitoring equipment. 
E)  supportive coworkers. 
A)  low responsibility. 
B)  flexible work schedules. 
C)  high responsibility. 
D)  no duties involving monitoring equipment. 
E)  supportive coworkers.

Question 2

Emotional exhaustion and increased cynicism are:

Accepted Answer

A)  two stages of job burnout. 
B)  two physiological consequences of stress. 
C)  two elements of the general adaptation syndrome. 
D)  characteristics that identify people with a Type B behaviour pattern. 
E)  the two most common sources of stress. 
A)  two stages of job burnout. 
B)  two physiological consequences of stress. 
C)  two elements of the general adaptation syndrome. 
D)  characteristics that identify people with a Type B behaviour pattern. 
E)  the two most common sources of stress.

Question 3

When employees have higher job satisfaction they tend to:

Accepted Answer

A)  provide friendlier service to customers. 
B)  get angry at customers more often than when they were dissatisfied with their jobs. 
C)  provide the same quality of customer service as when they were dissatisfied with their jobs. 
D)  provide more consistent service to customers because of their longer employment in the job. 
E)  provide friendlier and more consistent service to customers, because of their longer employment in the job. 
A)  provide friendlier service to customers. 
B)  get angry at customers more often than when they were dissatisfied with their jobs. 
C)  provide the same quality of customer service as when they were dissatisfied with their jobs. 
D)  provide more consistent service to customers because of their longer employment in the job. 
E)  provide friendlier and more consistent service to customers, because of their longer employment in the job.

Question 4

Which of the following tends to result in increased continuance commitment?

Accepted Answer

A)  Corporate leaders demonstrate increasing trust in employees. 
B)  The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C)  Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D)  The company's values are similar to the employee's personal values. 
E)  All of the answers are correct. 
A)  Corporate leaders demonstrate increasing trust in employees. 
B)  The company helps employees learn more about the organization through departmental visits and special seminars on company products. 
C)  Employees receive low interest loans and other incentives from their employer that make it costly for them to quit. 
D)  The company's values are similar to the employee's personal values. 
E)  All of the answers are correct.

Question 5

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Accepted Answer

A)  Attitudes 
B)  Perceptions 
C)  Behavioural intentions 
D)  Emotions 
E)  Most forms of organizational commitment 
A)  Attitudes 
B)  Perceptions 
C)  Behavioural intentions 
D)  Emotions 
E)  Most forms of organizational commitment

Question 6

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Accepted Answer

A) True 
 B)False

Question 7

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

Accepted Answer

This question requires discussion of at

Question 8

According to the exit-voice-loyalty-neglect model,some dissatisfied employees engage in "voice" by constructively recommending solutions to the source of their dissatisfaction.

Accepted Answer

A) True 
 B)False

Question 9

Employees are more likely to experience stress when they lack control over their work activities.

Accepted Answer

A) True 
 B)False

Question 10

Workaholism includes the three dimensions of:

Accepted Answer

A)  efficacy, cynicism, and emotional exhaustion. 
B)  work involvement, compulsion to work, and low enjoyment of work. 
C)  alarm reaction, resistance, exhaustion. 
D)  time, strain, and role. 
E)  cynicism, drive to succeed, and resistance. 
A)  efficacy, cynicism, and emotional exhaustion. 
B)  work involvement, compulsion to work, and low enjoyment of work. 
C)  alarm reaction, resistance, exhaustion. 
D)  time, strain, and role. 
E)  cynicism, drive to succeed, and resistance.

Question 11

Which of these statements about psychological harassment is TRUE?

Accepted Answer

A)  Some European countries have passed laws against workplace bullying. 
B)  Quebec government passed the first workplace anti-harassment legislation in North America. 
C)  Organizations should have a grievance, mediation or other conflict resolution process for victims of harassment. 
D)  All of these statements are correct. 
E)  None of these statements are correct. 
A)  Some European countries have passed laws against workplace bullying. 
B)  Quebec government passed the first workplace anti-harassment legislation in North America. 
C)  Organizations should have a grievance, mediation or other conflict resolution process for victims of harassment. 
D)  All of these statements are correct. 
E)  None of these statements are correct.

Question 12

Moods are less intense emotional states that are not directed toward anything in particular.

Accepted Answer

A) True 
 B)False

Question 13

Anger,fear,joy and sadness represent:

Accepted Answer

A)  beliefs that influence our attitudes towards something or someone. 
B)  the first four stages of emotional labour. 
C)  types of emotions. 
D)  four dimensions of job satisfaction. 
E)  beliefs that influence our attitudes towards something or someone and types of emotions. 
A)  beliefs that influence our attitudes towards something or someone. 
B)  the first four stages of emotional labour. 
C)  types of emotions. 
D)  four dimensions of job satisfaction. 
E)  beliefs that influence our attitudes towards something or someone and types of emotions.

Question 14

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Accepted Answer

A) True 
 B)False

Question 15

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

Accepted Answer

A) True 
 B)False

Question 16

The four dimensions of emotional intelligence form a hierarchy.

Accepted Answer

A) True 
 B)False

Question 17

It is reasonable to conclude from recent surveys that nearly all employees in Canada are very satisfied with their jobs.

Accepted Answer

A) True 
 B)False

Question 18

Social support has what effect on work-related stress?

Accepted Answer

A)  It increases the individual's self-esteem regarding the stressor. 
B)  It provides the individual with information or other resources used to remove the stressor. 
C)  It makes the individual feel that he or she is not facing the stressor alone. 
D)  They do everything described in the other statements. 
E)  There is no evidence that social support has any beneficial effect on work-related stress. 
A)  It increases the individual's self-esteem regarding the stressor. 
B)  It provides the individual with information or other resources used to remove the stressor. 
C)  It makes the individual feel that he or she is not facing the stressor alone. 
D)  They do everything described in the other statements. 
E)  There is no evidence that social support has any beneficial effect on work-related stress.

Question 19

You are a senior executive in a large pharmaceutical firm and have just hired a chemist who is recognized as a 'rising star' in the industry.Your organization has spent a lot of money recruiting this person and hopes that the chemist will stay with this firm for many years.However,as with many scientists,the new hire seems to have very little loyalty to or identification with any firm.Explain in detail (with action plan examples pertaining to this incident)four (4)strategies that would try to increase this employee's loyalty to this organization.

Accepted Answer

Some students will try to discuss the us

Question 20

In Canada,women in management jobs experience more stress than men in similar jobs.

Accepted Answer

A) True 
 B)False

The extent to which task control is a stressor increases when employees also have:

Emotional exhaustion and increased cynicism are:

When employees have higher job satisfaction they tend to:

Which of the following tends to result in increased continuance commitment?

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

According to the exit-voice-loyalty-neglect model,some dissatisfied employees engage in "voice" by constructively recommending solutions to the source of their dissatisfaction.

Employees are more likely to experience stress when they lack control over their work activities.

Workaholism includes the three dimensions of:

Which of these statements about psychological harassment is TRUE?

Moods are less intense emotional states that are not directed toward anything in particular.

Anger,fear,joy and sadness represent:

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

The four dimensions of emotional intelligence form a hierarchy.

It is reasonable to conclude from recent surveys that nearly all employees in Canada are very satisfied with their jobs.

Social support has what effect on work-related stress?

In Canada,women in management jobs experience more stress than men in similar jobs.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

The extent to which task control is a stressor increases when employees also have:

Emotional exhaustion and increased cynicism are:

When employees have higher job satisfaction they tend to:

Which of the following tends to result in increased continuance commitment?

________ are brief physiological,behavioural,and psychological experiences directed toward someone or something that put people in a state of readiness.

Attitudes represent a cluster of beliefs,motivation and feelings about an attitude object.

Comment on the accuracy of the following statement: 'Employees are more effective when they display their true emotions on the job.'

According to the exit-voice-loyalty-neglect model,some dissatisfied employees engage in "voice" by constructively recommending solutions to the source of their dissatisfaction.

Employees are more likely to experience stress when they lack control over their work activities.

Workaholism includes the three dimensions of:

Which of these statements about psychological harassment is TRUE?

Moods are less intense emotional states that are not directed toward anything in particular.

Anger,fear,joy and sadness represent:

Employees experience less stress from emotional labour when they practice surface acting rather than deep acting.

Job sharing and telework are usually considered ways to reduce stress through work/life balance.

The four dimensions of emotional intelligence form a hierarchy.

It is reasonable to conclude from recent surveys that nearly all employees in Canada are very satisfied with their jobs.

Social support has what effect on work-related stress?

In Canada,women in management jobs experience more stress than men in similar jobs.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters