Question 1

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

Accepted Answer

A) True 
 B)False

Question 2

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Accepted Answer

(Note: This question is rated as 'Diffic

Question 3

Explain how an employee's attitudes might be affected by cognitive dissonance.

Accepted Answer

Cognitive dissonance is the uncomfortabl

Question 4

Providing childcare facilities and offering employees flexible work hours have what effect on work-related stress?

Accepted Answer

A)  They help employees to cope with the consequences of stress. 
B)  They help employees to temporarily remove themselves from the stressor. 
C)  They remove stressors from the workplace. 
D)  They help employees to cope AND help employees to temporarily remove themselves from the stressor. 
E)  They have no known effect on work-related stress. 
A)  They help employees to cope with the consequences of stress. 
B)  They help employees to temporarily remove themselves from the stressor. 
C)  They remove stressors from the workplace. 
D)  They help employees to cope AND help employees to temporarily remove themselves from the stressor. 
E)  They have no known effect on work-related stress.

Question 5

Inflexible work schedules and long commuting time to work may cause stress for employees.

Accepted Answer

A) True 
 B)False

Question 6

Job satisfaction represents a person's evaluation of his or her job and work context.

Accepted Answer

A) True 
 B)False

Question 7

Emotional intelligence is a set of abilities.

Accepted Answer

A) True 
 B)False

Question 8

Eustress refers to:

Accepted Answer

A)  the degree of physiological, psychological and behavioural deviation from healthy functioning. 
B)  stress experienced by anyone who is less than 25 years old. 
C)  the process of emotional exhaustion, cynicism and reduced efficacy resulting from prolonged exposure to stress. 
D)  any stressful situation that causes the employee to experience involuntary fits of laughter. 
E)  the healthy, positive, constructive outcome of stressful events and the stress response. 
A)  the degree of physiological, psychological and behavioural deviation from healthy functioning. 
B)  stress experienced by anyone who is less than 25 years old. 
C)  the process of emotional exhaustion, cynicism and reduced efficacy resulting from prolonged exposure to stress. 
D)  any stressful situation that causes the employee to experience involuntary fits of laughter. 
E)  the healthy, positive, constructive outcome of stressful events and the stress response.

Question 9

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Accepted Answer

A) True 
 B)False

Question 10

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 11

Employees have lower affective commitment when they are offered stable,long-term employment.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Accepted Answer

A)  People who are optimistic 
B)  People with higher self-confidence 
C)  People with a healthy lifestyle 
D)  People with high emotional intelligence 
E)  All of these statements are correct 
A)  People who are optimistic 
B)  People with higher self-confidence 
C)  People with a healthy lifestyle 
D)  People with high emotional intelligence 
E)  All of these statements are correct

Question 13

Which of the following statements about stress is FALSE?

Accepted Answer

A)  Employees are the most productive when they experience no stress. 
B)  Stress is caused by stressors. 
C)  Canadian women in management jobs experience more stress than men in similar jobs. 
D)  The general adaptation syndrome describes the stress experience. 
E)  Continued exposure to very high stress levels may lead to permanent physiological and psychological damage. 
A)  Employees are the most productive when they experience no stress. 
B)  Stress is caused by stressors. 
C)  Canadian women in management jobs experience more stress than men in similar jobs. 
D)  The general adaptation syndrome describes the stress experience. 
E)  Continued exposure to very high stress levels may lead to permanent physiological and psychological damage.

Question 14

Researchers have consistently found that job satisfaction leads to improved job performance even when rewards are not a factor.

Accepted Answer

A) True 
 B)False

Question 15

Everyone needs some level of stress to survive.

Accepted Answer

A) True 
 B)False

Question 16

Self-awareness is the _________ level of _________.

Accepted Answer

A)  lowest, emotional intelligence. 
B)  highest, emotional labour. 
C)  highest, emotional intelligence. 
D)  highest, continuance commitment. 
E)  lowest, affective commitment. 
A)  lowest, emotional intelligence. 
B)  highest, emotional labour. 
C)  highest, emotional intelligence. 
D)  highest, continuance commitment. 
E)  lowest, affective commitment.

Question 17

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

Accepted Answer

A) True 
 B)False

Question 18

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following best represents the most common linkage between attitudes and behaviour?

Accepted Answer

A)  Intentions->feelings->beliefs->behaviour. 
B)  Behaviour->job satisfaction->cognitive dissonance->organizational commitment. 
C)  Beliefs->feelings->intentions->behaviour. 
D)  Cognitive dissonance->behavioural intentions->job satisfaction->behaviour. 
E)  Behaviour->feelings->intentions->beliefs. 
A)  Intentions->feelings->beliefs->behaviour. 
B)  Behaviour->job satisfaction->cognitive dissonance->organizational commitment. 
C)  Beliefs->feelings->intentions->behaviour. 
D)  Cognitive dissonance->behavioural intentions->job satisfaction->behaviour. 
E)  Behaviour->feelings->intentions->beliefs.

Question 20

Which of these jobs would normally require emotional labour?

Accepted Answer

A)  Bank teller 
B)  Bill collector 
C)  Funeral director 
D)  Disney World employee dressed up as Mickey Mouse 
E)  All of the answers are correct 
A)  Bank teller 
B)  Bill collector 
C)  Funeral director 
D)  Disney World employee dressed up as Mickey Mouse 
E)  All of the answers are correct

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Explain how an employee's attitudes might be affected by cognitive dissonance.

Providing childcare facilities and offering employees flexible work hours have what effect on work-related stress?

Inflexible work schedules and long commuting time to work may cause stress for employees.

Job satisfaction represents a person's evaluation of his or her job and work context.

Emotional intelligence is a set of abilities.

Eustress refers to:

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Employees have lower affective commitment when they are offered stable,long-term employment.

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Which of the following statements about stress is FALSE?

Researchers have consistently found that job satisfaction leads to improved job performance even when rewards are not a factor.

Everyone needs some level of stress to survive.

Self-awareness is the _ level of _.

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Which of the following best represents the most common linkage between attitudes and behaviour?

Which of these jobs would normally require emotional labour?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

Research concludes that when our emotions and logical analysis of a situation conflict with each other,we should follow our emotions.

Three employees believe that their pay is too low,yet one of them quits,the second complains to management about the low pay and the third does nothing.Explain why these employees engaged in different behaviours even though they held the same beliefs about their pay cheques.

Explain how an employee's attitudes might be affected by cognitive dissonance.

Providing childcare facilities and offering employees flexible work hours have what effect on work-related stress?

Inflexible work schedules and long commuting time to work may cause stress for employees.

Job satisfaction represents a person's evaluation of his or her job and work context.

Emotional intelligence is a set of abilities.

Eustress refers to:

Individuals who have a healthy lifestyle are better able to cope with high stress levels.

Employees can build up a resistance to stress by frequently experiencing the exhaustion stage of the general adaptation syndrome.

Employees have lower affective commitment when they are offered stable,long-term employment.

Which of the following types of people are less likely to experience stress than other people who face the same stressors?

Which of the following statements about stress is FALSE?

Researchers have consistently found that job satisfaction leads to improved job performance even when rewards are not a factor.

Everyone needs some level of stress to survive.

Self-awareness is the _________ level of _________.

Stress is a psychological and physiological adaptive response to a situation that is perceived as challenging or threatening to the person's well-being.

Employees with very high loyalty tend to have high conformity,which results in lower creativity.

Which of the following best represents the most common linkage between attitudes and behaviour?

Which of these jobs would normally require emotional labour?

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Self-awareness is the _ level of _.