Question 1

The difference between emotions and attitudes is comparable to the difference between:

Accepted Answer

A)  eating something versus drinking something. 
B)  experiencing something versus judging something. 
C)  perceiving something versus behaving toward something. 
D)  knowing about something versus doing something. 
E)  there is no difference between emotions and attitudes; they are the same thing. 
A)  eating something versus drinking something. 
B)  experiencing something versus judging something. 
C)  perceiving something versus behaving toward something. 
D)  knowing about something versus doing something. 
E)  there is no difference between emotions and attitudes; they are the same thing.

Question 2

Emotional labour is defined as any situation in which:

Accepted Answer

A)  you get upset with customers at times when you are supposed to remain calm. 
B)  you begin to feel burned out from facing too many customers in one day. 
C)  you don't realize that your emotions are causing you to act differently toward someone than you had intended. 
D)  All of the answers are correct. 
E)  none of the answers represent the emotional labour definition. 
A)  you get upset with customers at times when you are supposed to remain calm. 
B)  you begin to feel burned out from facing too many customers in one day. 
C)  you don't realize that your emotions are causing you to act differently toward someone than you had intended. 
D)  All of the answers are correct. 
E)  none of the answers represent the emotional labour definition.

Question 3

Social support is only helpful in reducing the stress experienced in non-work situations.

Accepted Answer

A) True 
 B)False

Question 4

Sexual harassment,work overload and low task control:

Accepted Answer

A)  types of work related stressors. 
B)  common outcomes of ineffective work-life balance. 
C)  elements of the general adaptation syndrome. 
D)  types of physical environment stressors. 
E)  None of these statements are correct. 
A)  types of work related stressors. 
B)  common outcomes of ineffective work-life balance. 
C)  elements of the general adaptation syndrome. 
D)  types of physical environment stressors. 
E)  None of these statements are correct.

Question 5

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Accepted Answer

A)  a high level of emotional intelligence. 
B)  a high level of cognitive dissonance. 
C)  a high degree of continuance commitment. 
D)  All of the answers are correct. 
E)  a high level of emotional intelligence and a high degree of continuance commitment. 
A)  a high level of emotional intelligence. 
B)  a high level of cognitive dissonance. 
C)  a high degree of continuance commitment. 
D)  All of the answers are correct. 
E)  a high level of emotional intelligence and a high degree of continuance commitment.

Question 6

Inspiring others,managing conflict,and developing others' capabilities are:

Accepted Answer

A)  required in all psychological contracts. 
B)  abilities representing the highest level of emotional intelligence. 
C)  elements of the circumplex model of emotions. 
D)  three of the main causes of continuance commitment. 
E)  three categories in the exit-voice-loyalty-neglect (EVLN) model. 
A)  required in all psychological contracts. 
B)  abilities representing the highest level of emotional intelligence. 
C)  elements of the circumplex model of emotions. 
D)  three of the main causes of continuance commitment. 
E)  three categories in the exit-voice-loyalty-neglect (EVLN) model.

Question 7

Quid pro quo and hostile work environment are two forms of:

Accepted Answer

A)  sexual harassment. 
B)  resilience. 
C)  general adaptation syndrome. 
D)  role conflict. 
E)  role ambiguity. 
A)  sexual harassment. 
B)  resilience. 
C)  general adaptation syndrome. 
D)  role conflict. 
E)  role ambiguity.

Question 8

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A)  Job satisfaction refers to the emotional experiences that people have at work. 
B)  Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C)  Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D)  Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization. 
E)  Job satisfaction is a personal value, not an attitude. 
A)  Job satisfaction refers to the emotional experiences that people have at work. 
B)  Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs. 
C)  Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job. 
D)  Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization. 
E)  Job satisfaction is a personal value, not an attitude.

Question 10

Which of these statements about emotions is FALSE?

Accepted Answer

A)  Emotions are influenced by our personality traits. 
B)  Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular. 
C)  Emotions include a person's beliefs, feelings and behavioural intentions. 
D)  Emotions influence a person's assessed feelings about the attitude object. 
E)  Some people have positive emotional states due to their personality. 
A)  Emotions are influenced by our personality traits. 
B)  Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular. 
C)  Emotions include a person's beliefs, feelings and behavioural intentions. 
D)  Emotions influence a person's assessed feelings about the attitude object. 
E)  Some people have positive emotional states due to their personality.

Question 11

Employees experience task control stressors when they work in a job that:

Accepted Answer

A)  has a clear description of tasks. 
B)  is paced by a machine. 
C)  has low responsibility. 
D)  has all of these conditions. 
E)  are not paced by a machine. 
A)  has a clear description of tasks. 
B)  is paced by a machine. 
C)  has low responsibility. 
D)  has all of these conditions. 
E)  are not paced by a machine.

Question 12

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Accepted Answer

A) True 
 B)False

Question 13

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 14

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Accepted Answer

A)  a high level of pay satisfaction. 
B)  extreme emotional dissonance. 
C)  a low level of emotional activation. 
D)  a high level of continuance commitment. 
E)  None of the answers apply. 
A)  a high level of pay satisfaction. 
B)  extreme emotional dissonance. 
C)  a low level of emotional activation. 
D)  a high level of continuance commitment. 
E)  None of the answers apply.

Question 15

Attitudes develop from our emotional experiences as well as from the perceptual process.

Accepted Answer

A) True 
 B)False

Question 16

Emotions have what effect on us?

Accepted Answer

A)  They make us aware of events that possibly affect our important goals. 
B)  They put us into a state of readiness. 
C)  They provide a communication to ourselves about the presence of relevant events in the external environment. 
D)  All of the answers are correct. 
E)  They make us aware of events that possibly affect our important goals and they provide a communication to ourselves about the presence of relevant events in the external environment. 
A)  They make us aware of events that possibly affect our important goals. 
B)  They put us into a state of readiness. 
C)  They provide a communication to ourselves about the presence of relevant events in the external environment. 
D)  All of the answers are correct. 
E)  They make us aware of events that possibly affect our important goals and they provide a communication to ourselves about the presence of relevant events in the external environment.

Question 17

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Accepted Answer

A) True 
 B)False

Question 18

James is a hard worker on the construction site,but two colleagues have discouraged him from working too quickly on his part of the project.At first,they would taunt him about 'sucking up' to the project boss and for trying to make everyone else among the construction crew look lazy.But more recently,the two colleagues have acted more threateningly towards James.One day during lunch break,the two cornered James and wouldn't let him pass by until they had uttered a few obscenities at him.A couple of days later,the two colleagues stood near his car in the parking lot.They didn't prevent James from getting into his car and driving away,but the experience was uncomfortable and quite stressful.What type of stressor is James experiencing and what is the most effective stress management strategy in this situation?

Accepted Answer

James is experiencing psychological hara

Question 19

Organizational loyalty tends to increase when employees:

Accepted Answer

A)  are involved in organizational decisions. 
B)  are kept informed about significant organizational activities. 
C)  receive fair pay and working conditions from their employer. 
D)  hold personal values that are congruent with the organization's values. 
E)  All of the answers are correct. 
A)  are involved in organizational decisions. 
B)  are kept informed about significant organizational activities. 
C)  receive fair pay and working conditions from their employer. 
D)  hold personal values that are congruent with the organization's values. 
E)  All of the answers are correct.

Question 20

Quebec is the first province in Canada to pass a workplace anti-harassment law.

Accepted Answer

A) True 
 B)False

The difference between emotions and attitudes is comparable to the difference between:

Emotional labour is defined as any situation in which:

Social support is only helpful in reducing the stress experienced in non-work situations.

Sexual harassment,work overload and low task control:

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Inspiring others,managing conflict,and developing others' capabilities are:

Quid pro quo and hostile work environment are two forms of:

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Which of the following statements about job satisfaction is TRUE?

Which of these statements about emotions is FALSE?

Employees experience task control stressors when they work in a job that:

A person's emotions are influenced by his or her personality,not just from workplace experiences.

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Attitudes develop from our emotional experiences as well as from the perceptual process.

Emotions have what effect on us?

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Organizational loyalty tends to increase when employees:

Quebec is the first province in Canada to pass a workplace anti-harassment law.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

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Exam 4: Workplace Emotions,attitudes,and Stress

The difference between emotions and attitudes is comparable to the difference between:

Emotional labour is defined as any situation in which:

Social support is only helpful in reducing the stress experienced in non-work situations.

Sexual harassment,work overload and low task control:

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Inspiring others,managing conflict,and developing others' capabilities are:

Quid pro quo and hostile work environment are two forms of:

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Which of the following statements about job satisfaction is TRUE?

Which of these statements about emotions is FALSE?

Employees experience task control stressors when they work in a job that:

A person's emotions are influenced by his or her personality,not just from workplace experiences.

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Attitudes develop from our emotional experiences as well as from the perceptual process.

Emotions have what effect on us?

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Organizational loyalty tends to increase when employees:

Quebec is the first province in Canada to pass a workplace anti-harassment law.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters