Question 1

A person's evaluation of his or her job and work context is called:

Accepted Answer

A)  job satisfaction. 
B)  emotional intelligence. 
C)  affective commitment. 
D)  cognitive dissonance. 
E)  emotions. 
A)  job satisfaction. 
B)  emotional intelligence. 
C)  affective commitment. 
D)  cognitive dissonance. 
E)  emotions.

Question 2

Resilience is the capability of individuals to cope successfully in the face of significant change,adversity,or risk.

Accepted Answer

A) True 
 B)False

Question 3

Beliefs,feelings,and behavioural intentions are components of:

Accepted Answer

A)  attitudes. 
B)  the EVLN model. 
C)  organizational commitment. 
D)  emotions. 
E)  the psychological contract. 
A)  attitudes. 
B)  the EVLN model. 
C)  organizational commitment. 
D)  emotions. 
E)  the psychological contract.

Question 4

Workplace bullying and incivility are forms of psychological harassment.

Accepted Answer

A) True 
 B)False

Question 5

Employees in India and Mexico report higher levels of job satisfaction than employees in Canada.

Accepted Answer

A) True 
 B)False

Question 6

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

A) True 
 B)False

Question 7

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Accepted Answer

A)  perceptions directly influencing beliefs. 
B)  behavioural intentions directly influencing behaviour. 
C)  emotions directly influencing feelings. 
D)  beliefs directly influencing feelings. 
E)  emotions directly influencing behaviour. 
A)  perceptions directly influencing beliefs. 
B)  behavioural intentions directly influencing behaviour. 
C)  emotions directly influencing feelings. 
D)  beliefs directly influencing feelings. 
E)  emotions directly influencing behaviour.

Question 8

Emotional labour refers to:

Accepted Answer

A)  the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. 
B)  the tendency to change our attitudes so they become more consistent with our behaviours. 
C)  a person's evaluation of the job and work context. 
D)  a person's emotional attachment to identification with, and involvement in a particular organization. 
E)  None of the answers defines emotional labour. 
A)  the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions. 
B)  the tendency to change our attitudes so they become more consistent with our behaviours. 
C)  a person's evaluation of the job and work context. 
D)  a person's emotional attachment to identification with, and involvement in a particular organization. 
E)  None of the answers defines emotional labour.

Question 9

The combined effects of increases in technology and globalization in the workplace will likely:

Accepted Answer

A)  increase stress caused by work/non-work stressors. 
B)  reduce stress caused by work/non-work stressors. 
C)  increase stress caused by interpersonal stressors. 
D)  reduce stress caused by interpersonal stressors. 
E)  have no effect on workplace stress. 
A)  increase stress caused by work/non-work stressors. 
B)  reduce stress caused by work/non-work stressors. 
C)  increase stress caused by interpersonal stressors. 
D)  reduce stress caused by interpersonal stressors. 
E)  have no effect on workplace stress.

Question 10

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Accepted Answer

A) True 
 B)False

Question 11

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviours.

Accepted Answer

A) True 
 B)False

Question 12

Relationship management represents the highest level of emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 13

The three stages of the general adaptation syndrome,in order,are:

Accepted Answer

A)  exhaustion, recovery, burnout. 
B)  exhaustion, resistance, alarm reaction. 
C)  emotional exhaustion, cynicism, reduced efficacy. 
D)  cynicism, resistance, reduced efficacy. 
E)  alarm reaction, resistance, exhaustion. 
A)  exhaustion, recovery, burnout. 
B)  exhaustion, resistance, alarm reaction. 
C)  emotional exhaustion, cynicism, reduced efficacy. 
D)  cynicism, resistance, reduced efficacy. 
E)  alarm reaction, resistance, exhaustion.

Question 14

Head-office employees at Acme Widgets have had heavy workloads over the past year,due mainly to downsizing and increased demand for widgets.Acme's CEO wants to introduce a stress management program that would control the consequences of this stress.Describe three types of stress management programs that would help employees to cope more effectively with the physiological and/or psychological consequences of stress.Your answer should also briefly state the specific benefits that each type of program provides.

Accepted Answer

The textbook describes three general typ

Question 15

Which of the following describes the stress experience?

Accepted Answer

A)  General adaptation syndrome 
B)  Job burnout 
C)  Stressors 
D)  Strain-based conflict 
E)  Type A behaviour pattern 
A)  General adaptation syndrome 
B)  Job burnout 
C)  Stressors 
D)  Strain-based conflict 
E)  Type A behaviour pattern

Question 16

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Accepted Answer

A)  cognitive distance. 
B)  emotional intelligence. 
C)  cognitive justification. 
D)  cognitive dissonance. 
E)  neglect. 
A)  cognitive distance. 
B)  emotional intelligence. 
C)  cognitive justification. 
D)  cognitive dissonance. 
E)  neglect.

Question 17

Psychological harassment results in lower work performance and higher incidences of absenteeism among victims.

Accepted Answer

A) True 
 B)False

Question 18

The general adaptation syndrome model includes all of the following EXCEPT:

Accepted Answer

A)  a three-stage process. 
B)  resistance. 
C)  cynicism. 
D)  alarm reaction. 
E)  exhaustion. 
A)  a three-stage process. 
B)  resistance. 
C)  cynicism. 
D)  alarm reaction. 
E)  exhaustion.

Question 19

Conflict between required and true emotions is called emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 20

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Accepted Answer

A) True 
 B)False

A person's evaluation of his or her job and work context is called:

Resilience is the capability of individuals to cope successfully in the face of significant change,adversity,or risk.

Beliefs,feelings,and behavioural intentions are components of:

Workplace bullying and incivility are forms of psychological harassment.

Employees in India and Mexico report higher levels of job satisfaction than employees in Canada.

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Emotional labour refers to:

The combined effects of increases in technology and globalization in the workplace will likely:

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviours.

Relationship management represents the highest level of emotional intelligence.

The three stages of the general adaptation syndrome,in order,are:

Which of the following describes the stress experience?

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Psychological harassment results in lower work performance and higher incidences of absenteeism among victims.

The general adaptation syndrome model includes all of the following EXCEPT:

Conflict between required and true emotions is called emotional intelligence.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 4: Workplace Emotions,attitudes,and Stress

A person's evaluation of his or her job and work context is called:

Resilience is the capability of individuals to cope successfully in the face of significant change,adversity,or risk.

Beliefs,feelings,and behavioural intentions are components of:

Workplace bullying and incivility are forms of psychological harassment.

Employees in India and Mexico report higher levels of job satisfaction than employees in Canada.

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

After working weeks on a difficult proposal for a client,Jack learns that the client has accepted the proposal and will award the contract to Jack's firm.Upon hearing this from his boss,Jack yelps 'Yahoo!' and thrusts his fisted arm in the air.This behaviour is most likely an example of:

Emotional labour refers to:

The combined effects of increases in technology and globalization in the workplace will likely:

Job satisfaction is an ethical issue that influences the organization's reputation in the community.

Employees with high levels of affective commitment tend to engage in more organizational citizenship behaviours.

Relationship management represents the highest level of emotional intelligence.

The three stages of the general adaptation syndrome,in order,are:

Which of the following describes the stress experience?

The uncomfortable tension felt when our behaviour and attitudes are inconsistent with each other is called:

Psychological harassment results in lower work performance and higher incidences of absenteeism among victims.

The general adaptation syndrome model includes all of the following EXCEPT:

Conflict between required and true emotions is called emotional intelligence.

Organizational commitment refers to an employee's contractual obligation to provide a minimum amount of time and effort to the organization in return for a fair day's pay from the organization.

Introduction to the Field of Organizational Behaviour

Individual Behaviour, Personality, and Values

Perceiving Ourselves and Others in Organizations

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Power and Influence in the Workplace

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters