Question 1

If a manager decided to respond to a grapevine by ____,it would most likely be a waste of his or her time.

Accepted Answer

A) determining who the key people in it are 
B) trying to get information from it 
C) testing employee reactions to various bits of untrue gossip 
D) attempting to control the kind of information in it 
E) attempting to eliminate it 
A) determining who the key people in it are 
B) trying to get information from it 
C) testing employee reactions to various bits of untrue gossip 
D) attempting to control the kind of information in it 
E) attempting to eliminate it

Question 2

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

Accepted Answer

The grapevine is an informal communicati

Question 3

People with referent power typically use image and body language well.

Accepted Answer

A) True 
 B)False

Question 4

Briefly describe the communication process,including the problem of noise.Use a diagram if you need it to clarify your answer.

Accepted Answer

The communication process involves the t

Question 5

When Esposito compiles the company newsletter,he is preparing ____ communication.

Accepted Answer

A) horizontal 
B) transactional 
C) informal 
D) transformational 
E) vertical 
A) horizontal 
B) transactional 
C) informal 
D) transformational 
E) vertical

Question 6

____ is an informal communication network among people in an organization.

Accepted Answer

A) Upward communication 
B) Downward communication 
C) A grapevine 
D) Horizontal communication 
E) An MIS 
A) Upward communication 
B) Downward communication 
C) A grapevine 
D) Horizontal communication 
E) An MIS

Question 7

According to the text,which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Accepted Answer

A) Professional 
B) Personal 
C) Positive 
D) Predictive 
E) Negative 
A) Professional 
B) Personal 
C) Positive 
D) Predictive 
E) Negative

Question 8

Which of the following statements describes an advantage of oral communication?

Accepted Answer

A) Clarity 
B) Accuracy 
C) Avoids problems associated with noise 
D) Ample time available to introduce new information 
E) Promotes prompt feedback and interchange 
A) Clarity 
B) Accuracy 
C) Avoids problems associated with noise 
D) Ample time available to introduce new information 
E) Promotes prompt feedback and interchange

Question 9

The two most commonly occurring grapevines are

Accepted Answer

A) wheel and chain. 
B) cluster and gossip. 
C) all-channel and circle. 
D) Y and circle. 
E) wheel and all-channel. 
A) wheel and chain. 
B) cluster and gossip. 
C) all-channel and circle. 
D) Y and circle. 
E) wheel and all-channel.

Question 10

To which of the following management functions does communicating directly relate?

Accepted Answer

A) Controlling 
B) Planning 
C) Leading 
D) Organizing 
E) All of these choices 
A) Controlling 
B) Planning 
C) Leading 
D) Organizing 
E) All of these choices

Question 11

Which of the following is an example of downward communication?

Accepted Answer

A) Employee suggestion box 
B) Expense account filed by a sales representative with her supervisor 
C) Standard operating procedure 
D) Letter to the editor in the company newsletter 
E) Absenteeism report from the clerk who keeps employee records 
A) Employee suggestion box 
B) Expense account filed by a sales representative with her supervisor 
C) Standard operating procedure 
D) Letter to the editor in the company newsletter 
E) Absenteeism report from the clerk who keeps employee records

Question 12

____________________ serve as a solid basis for social support.

Accepted Answer

Interperso

Question 13

Management by wandering around increases ____ communications within an organization.

Accepted Answer

A) vertical 
B) transactional 
C) downward 
D) horizontal 
E) informal 
A) vertical 
B) transactional 
C) downward 
D) horizontal 
E) informal

Question 14

Vikranta is reading a policy letter about absences.In terms of the communication process,this is an example of

Accepted Answer

A) decoding. 
B) encoding. 
C) noise. 
D) channel selection. 
E) message crafting. 
A) decoding. 
B) encoding. 
C) noise. 
D) channel selection. 
E) message crafting.

Question 15

Human resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.This is an example of ____ communication.

Accepted Answer

A) vertical 
B) upward 
C) downward 
D) horizontal 
E) formal 
A) vertical 
B) upward 
C) downward 
D) horizontal 
E) formal

Question 16

Politicians sometimes want to gauge public opinion about an idea before they formally announce it.They have subordinates talk off the record with reporters.This is part of the ____.

Accepted Answer

A) upward communication 
B) vertical communication 
C) formal communication 
D) informal communication 
E) transactional communication 
A) upward communication 
B) vertical communication 
C) formal communication 
D) informal communication 
E) transactional communication

Question 17

If you want to engage in successful negotiations,one of the important rules to follow is to have the negotiation meeting held in your offices rather than in the office of the party with whom you are negotiating.This is an example of the use of

Accepted Answer

A) nonverbal communication. 
B) transactional communication. 
C) oral communication. 
D) status differences as a barrier to communication. 
E) noise. 
A) nonverbal communication. 
B) transactional communication. 
C) oral communication. 
D) status differences as a barrier to communication. 
E) noise.

Question 18

Meaning,encoding,transmission,and decoding are the elements of

Accepted Answer

A) networking. 
B) MIS. 
C) communication. 
D) panel discussions. 
E) negotiation. 
A) networking. 
B) MIS. 
C) communication. 
D) panel discussions. 
E) negotiation.

Question 19

Which of the following is an organizational barrier to effective communication?

Accepted Answer

A) Credibility 
B) Reluctance to communicate 
C) Poor listening skills 
D) Conflicting signals 
E) None of these choices 
A) Credibility 
B) Reluctance to communicate 
C) Poor listening skills 
D) Conflicting signals 
E) None of these choices

Exam 18: Managing Interpersonal Relations and Communication

If a manager decided to respond to a grapevine by ____,it would most likely be a waste of his or her time.

Briefly describe the grapevine as a form of organizational communication and how the manager should respond to the grapevine.

People with referent power typically use image and body language well.

Briefly describe the communication process,including the problem of noise.Use a diagram if you need it to clarify your answer.

When Esposito compiles the company newsletter,he is preparing ____ communication.

____ is an informal communication network among people in an organization.

According to the text,which of the following behaviors is NOT a type of interpersonal interaction occurring in organizations?

Which of the following statements describes an advantage of oral communication?

The two most commonly occurring grapevines are

To which of the following management functions does communicating directly relate?

Which of the following is an example of downward communication?

____________________ serve as a solid basis for social support.

Management by wandering around increases ____ communications within an organization.

Vikranta is reading a policy letter about absences.In terms of the communication process,this is an example of

Human resources is changing the company pay structure.The HR director discussed the details with the communications director so she could write the communications plan.This is an example of ____ communication.

Politicians sometimes want to gauge public opinion about an idea before they formally announce it.They have subordinates talk off the record with reporters.This is part of the ____.

If you want to engage in successful negotiations,one of the important rules to follow is to have the negotiation meeting held in your offices rather than in the office of the party with whom you are negotiating.This is an example of the use of

Meaning,encoding,transmission,and decoding are the elements of

Which of the following is an organizational barrier to effective communication?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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