Question 1

Nonverbal communication includes the body language of the speaker and listener.

Accepted Answer

A) True 
 B)False

Question 2

The best time to use written communication is when you have to exchange

Accepted Answer

A) an extremely time-sensitive message. 
B) an extraordinary message. 
C) a personal message such as with a loved one. 
D) important details. 
E) information about a missed shipment from a supplier who does not usually make errors. 
A) an extremely time-sensitive message. 
B) an extraordinary message. 
C) a personal message such as with a loved one. 
D) important details. 
E) information about a missed shipment from a supplier who does not usually make errors.

Question 3

Skype provides video teleconferencing.The advantage it has over telephone calls is ____________________ feedback.

Accepted Answer

The answer of Skype provides video teleconferencing.The advantage it has...

Question 4

Sam wants to get rid of the grapevine in the unit he manages because it seems to always be spreading information about what a poor job he is doing.He wants to identify the key people involved and arrange for them to be transferred.Will he succeed? Why or why not?

Accepted Answer

Students should note that he w

Question 5

Leah is in a meeting.She is freezing,so she has her arms and legs crossed.Paul observes her and thinks her body is crossed because she does not like the information she is receiving.If Leah would speak up,this barrier could be eliminated.

Accepted Answer

A) Reluctance to communicate 
B) Semantics 
C) Communication overload 
D) Inconsistency 
E) Image deterioration 
A) Reluctance to communicate 
B) Semantics 
C) Communication overload 
D) Inconsistency 
E) Image deterioration

Question 6

As a general rule,when the message to be communicated is personal,nonroutine,and brief,the preferred method of communication is ____________________.

Accepted Answer

The answer of As a general rule,when the message to...

Question 7

Which of the following statements about communication and the manager's job is TRUE?

Accepted Answer

A) Communication is a part of almost all managerial activities. 
B) The planning function requires little communication. 
C) Communication is the only thing that holds an organization together. 
D) Thanks to electronics, the role of communication is less important now than it was ten years ago. 
E) Communication is so complex that managers need not try to understand the process. 
A) Communication is a part of almost all managerial activities. 
B) The planning function requires little communication. 
C) Communication is the only thing that holds an organization together. 
D) Thanks to electronics, the role of communication is less important now than it was ten years ago. 
E) Communication is so complex that managers need not try to understand the process.

Question 8

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

Accepted Answer

A) Vertical 
B) Upward 
C) Downward 
D) Horizontal 
E) Informal 
A) Vertical 
B) Upward 
C) Downward 
D) Horizontal 
E) Informal

Question 9

Research indicates that managers spend most of their time

Accepted Answer

A) sending e-mail. 
B) reading e-mail. 
C) on the computer. 
D) interacting with others. 
E) giving speeches. 
A) sending e-mail. 
B) reading e-mail. 
C) on the computer. 
D) interacting with others. 
E) giving speeches.

Question 10

Which of the following would NOT be considered noise in the communication process?

Accepted Answer

A) Sender and receiver with different cultural backgrounds 
B) Sender and receiver asking questions 
C) A telephone call in the middle of a job interview 
D) Receiver under personal stress 
E) A new, inexperienced employee having to make a presentation to a group of top managers 
A) Sender and receiver with different cultural backgrounds 
B) Sender and receiver asking questions 
C) A telephone call in the middle of a job interview 
D) Receiver under personal stress 
E) A new, inexperienced employee having to make a presentation to a group of top managers

Question 11

When the marketing director coordinates with the production director they are engaging in ____ communication.

Accepted Answer

A) vertical 
B) upward 
C) downward 
D) horizontal 
E) transactional 
A) vertical 
B) upward 
C) downward 
D) horizontal 
E) transactional

Question 12

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Accepted Answer

A) True 
 B)False

Question 13

Employees of CNN saw military boats around D.C.and someone said they heard gunfire.CNN reported military action.However,there was no gunfire and the Coast Guard was doing training only.This illustrates which disadvantage of oral communication?

Accepted Answer

A) It can be quite inaccurate. 
B) It often creates a need for feedback. 
C) It is more time-consuming than written communication. 
D) Managers are uncomfortable using oral communication. 
E) All of these choices 
A) It can be quite inaccurate. 
B) It often creates a need for feedback. 
C) It is more time-consuming than written communication. 
D) Managers are uncomfortable using oral communication. 
E) All of these choices

Question 14

A(n)____________________ is the pattern through which the members of a group or team communicate.

Accepted Answer

communicat

Question 15

____________________ can include one of the participants in a conversation being called away before the communication process is completed.

Accepted Answer

The answer of ____________________ can include one of the participants...

Question 16

Define the term grapevine.What are the two types of grapevines found in organizations? Describe each.

Accepted Answer

The term "grapevine" refers to the infor

Question 17

Which of the following statements does NOT describe an advantage of oral communication?

Accepted Answer

A) It is easy to use. 
B) It is accurate. 
C) It facilitates feedback. 
D) It is comfortable for managers. 
E) It can be done with little preparation. 
A) It is easy to use. 
B) It is accurate. 
C) It facilitates feedback. 
D) It is comfortable for managers. 
E) It can be done with little preparation.

Question 18

Managers should do whatever it takes to eliminate the informal communication system in the organization.

Accepted Answer

A) True 
 B)False

Question 19

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

Accepted Answer

A) the communication process. 
B) ineffective communication. 
C) noise. 
D) miscommunication. 
E) a semantics problem. 
A) the communication process. 
B) ineffective communication. 
C) noise. 
D) miscommunication. 
E) a semantics problem.

Question 20

Which of the following is an example of communication?

Accepted Answer

A) Television 
B) Gossiping 
C) Someone crossing his legs 
D) A frown 
E) All of these choices 
A) Television 
B) Gossiping 
C) Someone crossing his legs 
D) A frown 
E) All of these choices

Exam 18: Managing Interpersonal Relations and Communication

Nonverbal communication includes the body language of the speaker and listener.

The best time to use written communication is when you have to exchange

Skype provides video teleconferencing.The advantage it has over telephone calls is ____________________ feedback.

Sam wants to get rid of the grapevine in the unit he manages because it seems to always be spreading information about what a poor job he is doing.He wants to identify the key people involved and arrange for them to be transferred.Will he succeed? Why or why not?

Leah is in a meeting.She is freezing,so she has her arms and legs crossed.Paul observes her and thinks her body is crossed because she does not like the information she is receiving.If Leah would speak up,this barrier could be eliminated.

As a general rule,when the message to be communicated is personal,nonroutine,and brief,the preferred method of communication is ____________________.

Which of the following statements about communication and the manager's job is TRUE?

Which of the following forms of organizational communication is very useful for coordinating the efforts of interdependent units in an organization?

Research indicates that managers spend most of their time

Which of the following would NOT be considered noise in the communication process?

When the marketing director coordinates with the production director they are engaging in ____ communication.

The nature of interpersonal relations in an organization is as varied as the individual members themselves.

Employees of CNN saw military boats around D.C.and someone said they heard gunfire.CNN reported military action.However,there was no gunfire and the Coast Guard was doing training only.This illustrates which disadvantage of oral communication?

A(n)____________________ is the pattern through which the members of a group or team communicate.

____________________ can include one of the participants in a conversation being called away before the communication process is completed.

Define the term grapevine.What are the two types of grapevines found in organizations? Describe each.

Which of the following statements does NOT describe an advantage of oral communication?

Managers should do whatever it takes to eliminate the informal communication system in the organization.

Arthur works in customer service.He answered a call complaining about the item's size.He is sending a different size to the customer.This is an example of

Which of the following is an example of communication?

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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