Exam 18: Managing Interpersonal Relations and Communication

Susan forwards emails or cc's coworkers excessively.Many people have started deleting her messages without reading them.She is contributing to her coworkers having

Which of the following individual skills for improving communication is probably most important?

Which of the following is likely to occur if electronic communication is used at the expense of face-to-face meetings and conversations?

Blogs can function much like face-to-face grapevines to communicate information that's suppressed elsewhere.

The Y is the most centralized network because one person receives and disseminates all information.

Which of the following statements does NOT describe a characteristic of the grapevine?

An email virus is an example of ____________________.

Give-and-take communication with active feedback is likely to be more effective than one-way communication.

If managers want to use the most accurate form of communication,they should use the grapevine.

Which of the following is an example of body language?

____ is anything that interferes with the communication process.

When the CEO of an auction company developed chest pains and went into the hospital,the news instantly traveled throughout the organization when one person told groups of people,who then told more groups.Which type of grapevine was most likely used in this situation?

Match the following.You may use a response once,more than once,or not at all.

The ____________________ is responsible for determining the information processing needs and requirements of the organization and putting the system in place.

A company blog at Wegmans gathers information from a group of people on a topic.For example,everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations.This is an example of a(n)____ communication network.

Recent research has shown that the information carried in the organizational grapevine is fairly accurate.

Mark asked Sandra,"Are you using your 529,401K,IRA,or savings to pay for that?" Sandra had a blank expression.In terms of the communication process,Mark's use of jargon was part of his

The distance the interviewer stands from the job applicant is an example of body language.

The unity of command principle is best illustrated by the ____ communication network.

Beth's boss keeps track of when Beth arrives,leaves,and takes lunch.When the boss confronts Beth about her absences,Beth lists the days her boss took lunches that were too long.The boss has lost ____________________ about the subject.