Question 1

Change must be systematic and logical to have a realistic opportunity to succeed.

Accepted Answer

A) True 
 B)False  True

Question 2

All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT

Accepted Answer

A) to provide an evaluation of current performance. 
B) to help people see themselves as others see them. 
C) to teach behaviors that will help people to work with others. 
D) to help workers focus on how to perform better in the future. 
E) to provide nonevaluative feedback. 
A) to provide an evaluation of current performance. 
B) to help people see themselves as others see them. 
C) to teach behaviors that will help people to work with others. 
D) to help workers focus on how to perform better in the future. 
E) to provide nonevaluative feedback. A

Question 3

Which of the following is NOT one of the major areas in which organization change takes place?

Accepted Answer

A) Social responsibility 
B) Organization structure and design 
C) Technology and operations 
D) People 
E) All of these choices 
A) Social responsibility 
B) Organization structure and design 
C) Technology and operations 
D) People 
E) All of these choices A

Question 4

Power School is software that integrates scheduling,attendance,grades and homework assignments.It is an ERP.

Accepted Answer

A) True 
 B)False

Question 5

Many organizations have gone through massive and comprehensive change programs involving all aspects of organization design,technology,and people.These changes are ____________________.
or

Accepted Answer

business p

Question 6

Motorola determined it could better service its customers by implementing a quality initiative called six-sigma.Its first step in this process would be to

Accepted Answer

A) get top management support for the plan. 
B) develop goals and a strategy for this reengineering. 
C) create a sense of urgency among its employees. 
D) optimize the availability of potentially necessary reengineering resources. 
E) hire a change agent. 
A) get top management support for the plan. 
B) develop goals and a strategy for this reengineering. 
C) create a sense of urgency among its employees. 
D) optimize the availability of potentially necessary reengineering resources. 
E) hire a change agent.

Question 7

Match the following.You may use a response once,more than once,or not at all.

Accepted Answer

The answer of Match the following.You may use a response...

Question 8

What impact do you think globalization will have on the three areas of organization change?

Accepted Answer

Globalization will have a significant im

Question 9

Annie is excited to move from New York to Texas.She has not been that happy in New York and sees Texas as a new start with great opportunities.She has used

Accepted Answer

A) force-field analysis. 
B) facilitation. 
C) education and communication. 
D) participation. 
E) institutionalizing the change. 
A) force-field analysis. 
B) facilitation. 
C) education and communication. 
D) participation. 
E) institutionalizing the change.

Question 10

Define the term organization development.Briefly describe the basic assumptions on which OD efforts are based.

Accepted Answer

Organization development (OD) is a plann

Question 11

A(n)____________________ is a middle manager who learns about an inventor's idea,becomes committed to it,and then uses knowledge of the large company to help transform the idea into a marketable product or service.

Accepted Answer

The answer of A(n)____________________ is a middle manager who learns...

Question 12

American food companies invested heavily in low-carb foods.Then questions arose about the health consequences of the high-protein diets.The market for low-carbs foods dropped significantly.In terms of the innovation process,low-carb foods are an example of

Accepted Answer

A) innovation development. 
B) application launch. 
C) innovation application. 
D) innovation maturity. 
E) innovation decline. 
A) innovation development. 
B) application launch. 
C) innovation application. 
D) innovation maturity. 
E) innovation decline.

Question 13

The focus of the organization development intervention technique known as technostructural activities is on

Accepted Answer

A) the patterns, processes, and methods of conflict resolution in the organization. 
B) the design of the organization, its transformation processes, and how they interrelate with people. 
C) helping people to formulate their own goals and integrate them with the goals of the organization. 
D) enhancing the overall effectiveness of the group through understanding of other people's points of view. 
E) improving the relationship between two or more groups. 
A) the patterns, processes, and methods of conflict resolution in the organization. 
B) the design of the organization, its transformation processes, and how they interrelate with people. 
C) helping people to formulate their own goals and integrate them with the goals of the organization. 
D) enhancing the overall effectiveness of the group through understanding of other people's points of view. 
E) improving the relationship between two or more groups.

Question 14

Ingersoll-Rand Company learned that half of the people using wrenches on an auto assembly line were women,and it recognized a need for a wrench that would fit in a wide range of hand sizes.In terms of the innovation process,this is an example of innovation

Accepted Answer

A) development. 
B) application. 
C) launch. 
D) growth. 
E) maturity. 
A) development. 
B) application. 
C) launch. 
D) growth. 
E) maturity.

Question 15

You are the internal relations manager for American Eagle,a regional airline,when it is spun off from American Airlines.How will you help the management team overcome resistance to the new structure?

Accepted Answer

As the internal relations manager for Am

Question 16

When a board of directors chooses an internal candidate for CEO it reduces resistance to change because employees already know more about the boss.This is a form of

Accepted Answer

A) participation. 
B) force field analysis. 
C) repetition. 
D) education and communication. 
E) facilitation. 
A) participation. 
B) force field analysis. 
C) repetition. 
D) education and communication. 
E) facilitation.

Question 17

A(n)____________________ is a top-level manager in a large organization who approves of and supports the success of an inventor's product.

Accepted Answer

The answer of A(n)____________________ is a top-level manager in a...

Question 18

Organization change by means of change in technology and operations occurs when an organization

Accepted Answer

A) implements ERP. 
B) changes managerial scope. 
C) trains people to give them new skills and abilities. 
D) redesigns jobs. 
E) outsources nonessential functions. 
A) implements ERP. 
B) changes managerial scope. 
C) trains people to give them new skills and abilities. 
D) redesigns jobs. 
E) outsources nonessential functions.

Question 19

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Accepted Answer

A) True 
 B)False

Question 20

Global positioning systems went from military use to hand-held,affordable,individual use.In terms of the innovation process,this is an example of

Accepted Answer

A) innovation development. 
B) application launch. 
C) innovation application. 
D) innovation maturity. 
E) innovation decline. 
A) innovation development. 
B) application launch. 
C) innovation application. 
D) innovation maturity. 
E) innovation decline.

Exam 13: Managing Organization Change and Innovation

Change must be systematic and logical to have a realistic opportunity to succeed.

All of the following are reasons to use coaching and counseling as an organization development intervention technique EXCEPT

Which of the following is NOT one of the major areas in which organization change takes place?

Power School is software that integrates scheduling,attendance,grades and homework assignments.It is an ERP.

Many organizations have gone through massive and comprehensive change programs involving all aspects of organization design,technology,and people.These changes are ____________________. or

Motorola determined it could better service its customers by implementing a quality initiative called six-sigma.Its first step in this process would be to

Match the following.You may use a response once,more than once,or not at all.

What impact do you think globalization will have on the three areas of organization change?

Annie is excited to move from New York to Texas.She has not been that happy in New York and sees Texas as a new start with great opportunities.She has used

Define the term organization development.Briefly describe the basic assumptions on which OD efforts are based.

A(n)____________________ is a middle manager who learns about an inventor's idea,becomes committed to it,and then uses knowledge of the large company to help transform the idea into a marketable product or service.

American food companies invested heavily in low-carb foods.Then questions arose about the health consequences of the high-protein diets.The market for low-carbs foods dropped significantly.In terms of the innovation process,low-carb foods are an example of

The focus of the organization development intervention technique known as technostructural activities is on

Ingersoll-Rand Company learned that half of the people using wrenches on an auto assembly line were women,and it recognized a need for a wrench that would fit in a wide range of hand sizes.In terms of the innovation process,this is an example of innovation

You are the internal relations manager for American Eagle,a regional airline,when it is spun off from American Airlines.How will you help the management team overcome resistance to the new structure?

When a board of directors chooses an internal candidate for CEO it reduces resistance to change because employees already know more about the boss.This is a form of

A(n)____________________ is a top-level manager in a large organization who approves of and supports the success of an inventor's product.

Organization change by means of change in technology and operations occurs when an organization

Force-field analysis is generally considered the most effective technique for reducing resistance to change.

Global positioning systems went from military use to hand-held,affordable,individual use.In terms of the innovation process,this is an example of

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters