Question 1

____________________ can be appropriate on the individual,group,or organizational level.It usually involves an OD consultant.

Accepted Answer

Third-part

Question 2

IBM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the organization who propose a new product idea.The Master Inventor program supports

Accepted Answer

A) sponsorship. 
B) intrapreneurship. 
C) venture capitalists. 
D) only radical innovation. 
E) participative innovation. 
A) sponsorship. 
B) intrapreneurship. 
C) venture capitalists. 
D) only radical innovation. 
E) participative innovation.

Question 3

How do the steps in the comprehensive organization change model compare to those in the classical decision-making model?

Accepted Answer

The comprehensive organization change mo

Question 4

Match the following.You may use a response once,more than once,or not at all.

Accepted Answer

The answer of Match the following.You may use a response...

Question 5

The CEO retired abruptly.Her replacement will not be announced until a thorough search is completed.In the meantime,managers are playing it safe.As a result of ____,the managers are resistant to change.

Accepted Answer

A) uncertainty 
B) a high level of risk propensity 
C) threatened self-interests 
D) different perceptions 
E) feelings of loss 
A) uncertainty 
B) a high level of risk propensity 
C) threatened self-interests 
D) different perceptions 
E) feelings of loss

Question 6

Before he can delegate,Manuel needs to train a subordinate.But Manuel believes that he will lose too much time if he teaches the subordinate,so he keeps doing the work himself.As a result of ____,Manuel refuses to train the subordinate.

Accepted Answer

A) uncertainty 
B) a high level of risk propensity 
C) threatened self-interests 
D) different perceptions 
E) feelings of loss 
A) uncertainty 
B) a high level of risk propensity 
C) threatened self-interests 
D) different perceptions 
E) feelings of loss

Question 7

Organization development (OD)is the process of planned change and improvement of organizations through the application of knowledge of the behavioral sciences.

Accepted Answer

A) True 
 B)False

Question 8

As a change device,process consultation is concerned with organization technology and the associated processes.

Accepted Answer

A) True 
 B)False

Question 9

After the federal government stepped in to keep some businesses from failing,new attention was focused on executive compensation.Politicians,tax payers and news media called for change.This is an example of an organization change attempt focused on influencing

Accepted Answer

A) people. 
B) technology. 
C) operations. 
D) structure. 
E) social responsibility. 
A) people. 
B) technology. 
C) operations. 
D) structure. 
E) social responsibility.

Question 10

Desiree is reluctant to take a promotion because it involves moving.She knows little about the area she would be living in.According to the text,the most likely reason for such employee resistance to change is

Accepted Answer

A) uncertainty. 
B) threatened self-interests. 
C) different perceptions. 
D) feelings of loss. 
E) facilitation. 
A) uncertainty. 
B) threatened self-interests. 
C) different perceptions. 
D) feelings of loss. 
E) facilitation.

Question 11

When managers let people who will be affected by an impending change know the reasons for the change,the ____ stage of the Lewin model of organization change has been reached.

Accepted Answer

A) implementing 
B) recognizing 
C) unfreezing 
D) transforming 
E) refreezing 
A) implementing 
B) recognizing 
C) unfreezing 
D) transforming 
E) refreezing

Question 12

Organization ____________________ can involve virtually any aspect of an organization and reach beyond the initial area.

Accepted Answer

The answer of Organization ____________________ can involve virtually any aspect...

Question 13

The average age of Americans is getting older.Baby boomers are starting to turn 65.Morgan Stanley installed lighting that is friendlier to older eyes.This is an example of a(n)____ innovation.

Accepted Answer

A) process 
B) product 
C) radical 
D) managerial 
E) instrumental 
A) process 
B) product 
C) radical 
D) managerial 
E) instrumental

Question 14

The average age of Americans is getting older.Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

Accepted Answer

A) True 
 B)False

Question 15

The first stage of the organizational innovation process is

Accepted Answer

A) developing. 
B) applying. 
C) launching. 
D) growing. 
E) managing. 
A) developing. 
B) applying. 
C) launching. 
D) growing. 
E) managing.

Question 16

Which of the following is a type of intervention or activity commonly used in organization development?

Accepted Answer

A) Education 
B) Survey feedback 
C) Intergroup activities 
D) Life and career planning 
E) All of these choices 
A) Education 
B) Survey feedback 
C) Intergroup activities 
D) Life and career planning 
E) All of these choices

Question 17

Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT an example of an organization change produced as a result of changing people?

Accepted Answer

A) Changing skill levels 
B) Installing a new incentive system 
C) Changing organizational culture 
D) Informing and educating the workforce 
E) Trying to eliminate adversarial relationships 
A) Changing skill levels 
B) Installing a new incentive system 
C) Changing organizational culture 
D) Informing and educating the workforce 
E) Trying to eliminate adversarial relationships

Question 19

Reengineering is changing only the structure and technology areas of an organization.

Accepted Answer

A) True 
 B)False

Question 20

List the major types of innovation and give an example of each.

Accepted Answer

The major types of innovation include pr

Exam 13: Managing Organization Change and Innovation

____________________ can be appropriate on the individual,group,or organizational level.It usually involves an OD consultant.

IBM has an internal program called Master Inventor that provides great recognition and reward to potential entrepreneurs from any level of the organization who propose a new product idea.The Master Inventor program supports

How do the steps in the comprehensive organization change model compare to those in the classical decision-making model?

Match the following.You may use a response once,more than once,or not at all.

The CEO retired abruptly.Her replacement will not be announced until a thorough search is completed.In the meantime,managers are playing it safe.As a result of ____,the managers are resistant to change.

Before he can delegate,Manuel needs to train a subordinate.But Manuel believes that he will lose too much time if he teaches the subordinate,so he keeps doing the work himself.As a result of ____,Manuel refuses to train the subordinate.

Organization development (OD)is the process of planned change and improvement of organizations through the application of knowledge of the behavioral sciences.

As a change device,process consultation is concerned with organization technology and the associated processes.

After the federal government stepped in to keep some businesses from failing,new attention was focused on executive compensation.Politicians,tax payers and news media called for change.This is an example of an organization change attempt focused on influencing

Desiree is reluctant to take a promotion because it involves moving.She knows little about the area she would be living in.According to the text,the most likely reason for such employee resistance to change is

When managers let people who will be affected by an impending change know the reasons for the change,the ____ stage of the Lewin model of organization change has been reached.

Organization ____________________ can involve virtually any aspect of an organization and reach beyond the initial area.

The average age of Americans is getting older.Baby boomers are starting to turn 65.Morgan Stanley installed lighting that is friendlier to older eyes.This is an example of a(n)____ innovation.

The average age of Americans is getting older.Retail managers who wear gloves to simulate arthritis and then shop in their stores are using managerial innovation.

The first stage of the organizational innovation process is

Which of the following is a type of intervention or activity commonly used in organization development?

Given the diversity of activities encompassed by OD,it is surprising that managers report mixed results from various OD interventions.

Which of the following is NOT an example of an organization change produced as a result of changing people?

Reengineering is changing only the structure and technology areas of an organization.

List the major types of innovation and give an example of each.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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