Question 1

Which of the following statements is NOT a fundamental assumption of organization development?

Accepted Answer

A) Employees have strong social needs. 
B) Management-employee cooperation/collaboration is needed. 
C) Organization design affects individual and group behavior. 
D) Employees normally take an adversarial stance with respect to the organization. 
E) Employees have strong growth needs. 
A) Employees have strong social needs. 
B) Management-employee cooperation/collaboration is needed. 
C) Organization design affects individual and group behavior. 
D) Employees normally take an adversarial stance with respect to the organization. 
E) Employees have strong growth needs.

Question 2

Describe your own example of an external and an internal force for change.

Accepted Answer

An example of an external force for chan

Question 3

Kimberly-Clark offers a training program where store managers wear glasses to blur their vision,simulating older shoppers.What kind of innovation is this?

Accepted Answer

A) Mechanical 
B) Managerial 
C) Incremental 
D) Technical 
E) Process 
A) Mechanical 
B) Managerial 
C) Incremental 
D) Technical 
E) Process

Question 4

Reengineering is needed when an organization

Accepted Answer

A) recognizes entropy. 
B) is dominant in its market. 
C) is in the early stages of the business life cycle. 
D) wants to improve employee morale. 
E) wants to implement a diversity program. 
A) recognizes entropy. 
B) is dominant in its market. 
C) is in the early stages of the business life cycle. 
D) wants to improve employee morale. 
E) wants to implement a diversity program.

Question 5

____________________ are an OD technique in which questionnaires,attitude surveys,interviews,and meetings assess various characteristics of the organization.

Accepted Answer

Diagnostic

Question 6

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

Accepted Answer

A) True 
 B)False

Question 7

The first stage in the organizational innovation process is ____________________.

Accepted Answer

innovation

Question 8

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

Accepted Answer

A) Development 
B) Application 
C) Launch 
D) Growth 
E) Maturity 
A) Development 
B) Application 
C) Launch 
D) Growth 
E) Maturity

Question 9

Shoes with five toes were developed for people who want to go barefoot,but do not want to injure the skin on their feet.They became even more popular when a book described the barefoot running abilities of people native to Mexico.Use the innovation process to predict the future of shoes with toes.

Accepted Answer

The innovation process for shoes with to

Question 10

Outline the steps in the reengineering process.Use diagrams if you need them to make your answer clearer.

Accepted Answer

The reengineering process involves sever

Question 11

____ is defined as substantive modification of any part of an organization.

Accepted Answer

A) Organization development 
B) Organizing 
C) Organization change 
D) Organization implementation 
E) Organizational structure 
A) Organization development 
B) Organizing 
C) Organization change 
D) Organization implementation 
E) Organizational structure

Question 12

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.The forecasted market expansion is an example of

Accepted Answer

A) an external force for organization change. 
B) a change in the general environment. 
C) a change agent. 
D) an internal force for organization change. 
E) None of these choices 
A) an external force for organization change. 
B) a change in the general environment. 
C) a change agent. 
D) an internal force for organization change. 
E) None of these choices

Question 13

One of the reasons people often resist change appears to be they have different perceptions of the need for change.

Accepted Answer

A) True 
 B)False

Question 14

Many cell phone users are reluctant to change platforms because they do not want to learn a new system.Marketers could overcome this resistance with

Accepted Answer

A) force-field analysis. 
B) facilitation. 
C) education and communication. 
D) participation. 
E) institutionalizing the change. 
A) force-field analysis. 
B) facilitation. 
C) education and communication. 
D) participation. 
E) institutionalizing the change.

Question 15

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up checkout.This is an example of

Accepted Answer

A) organization development. 
B) organization evolution. 
C) organization change. 
D) organization implementation. 
E) organizational structure. 
A) organization development. 
B) organization evolution. 
C) organization change. 
D) organization implementation. 
E) organizational structure.

Question 16

____ is a method for overcoming resistance to organization change.

Accepted Answer

A) Centralization 
B) Automation 
C) Management by exception 
D) Departmentalization 
E) Force-field analysis 
A) Centralization 
B) Automation 
C) Management by exception 
D) Departmentalization 
E) Force-field analysis

Question 17

Managers should make changes only when they are absolutely necessary,should announce them well in advance,and should implement the changes gradually.This is referred to as

Accepted Answer

A) force-field analysis. 
B) facilitation. 
C) education and communication. 
D) participation. 
E) institutionalizing the change. 
A) force-field analysis. 
B) facilitation. 
C) education and communication. 
D) participation. 
E) institutionalizing the change.

Question 18

The members of the various boards of a church annually hold a retreat at which they discuss actual or potential problems as well as various issues of concern to the members.This is an example of an organization development intervention technique known as

Accepted Answer

A) diagnostic activities. 
B) intergroup activities. 
C) third-party peacemaking. 
D) team building. 
E) process consultation. 
A) diagnostic activities. 
B) intergroup activities. 
C) third-party peacemaking. 
D) team building. 
E) process consultation.

Question 19

The process by which the manager identifies and then tries to eliminate as many of the negatives¾factors that will make the job of change more difficult¾as possible is called

Accepted Answer

A) facilitation. 
B) implementation. 
C) force-field analysis. 
D) participative development. 
E) communication and education. 
A) facilitation. 
B) implementation. 
C) force-field analysis. 
D) participative development. 
E) communication and education.

Question 20

The average age of Americans is increasing.It is a task environment change.

Accepted Answer

A) True 
 B)False

Exam 13: Managing Organization Change and Innovation

Which of the following statements is NOT a fundamental assumption of organization development?

Describe your own example of an external and an internal force for change.

Kimberly-Clark offers a training program where store managers wear glasses to blur their vision,simulating older shoppers.What kind of innovation is this?

Reengineering is needed when an organization

____________________ are an OD technique in which questionnaires,attitude surveys,interviews,and meetings assess various characteristics of the organization.

Shopping cart manufacturers who develop carts that are more easily maneuvered by senior citizens are using process innovation.

The first stage in the organizational innovation process is ____________________.

During which phase of the organizational innovation process do most organizations have access to an innovation and apply it in the same way?

Shoes with five toes were developed for people who want to go barefoot,but do not want to injure the skin on their feet.They became even more popular when a book described the barefoot running abilities of people native to Mexico.Use the innovation process to predict the future of shoes with toes.

Outline the steps in the reengineering process.Use diagrams if you need them to make your answer clearer.

____ is defined as substantive modification of any part of an organization.

The mobile device security market is expected to quadruple in five years.Anti-virus company Webroot is expanding its mobile device department.The forecasted market expansion is an example of

One of the reasons people often resist change appears to be they have different perceptions of the need for change.

Many cell phone users are reluctant to change platforms because they do not want to learn a new system.Marketers could overcome this resistance with

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up checkout.This is an example of

____ is a method for overcoming resistance to organization change.

Managers should make changes only when they are absolutely necessary,should announce them well in advance,and should implement the changes gradually.This is referred to as

The members of the various boards of a church annually hold a retreat at which they discuss actual or potential problems as well as various issues of concern to the members.This is an example of an organization development intervention technique known as

The process by which the manager identifies and then tries to eliminate as many of the negatives¾factors that will make the job of change more difficult¾as possible is called

The average age of Americans is increasing.It is a task environment change.

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

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