Question 1

Which of the following exemplifies a people change that would result in an organization change?

Accepted Answer

A) New CEO 
B) Job redesign 
C) Financial partnerships 
D) Change in reporting relationships 
E) Change from standard assembly line to autonomous work groups 
A) New CEO 
B) Job redesign 
C) Financial partnerships 
D) Change in reporting relationships 
E) Change from standard assembly line to autonomous work groups

Question 2

External forces for change derive from the organization's ____________________ and ____________________ environments.
or

Accepted Answer

general,ta

Question 3

Describe how you would react if you found out your company was bought in a hostile takeover and you do not know whether you will get fired.

Accepted Answer

If I found out that my company was bough

Question 4

Toyota added a plug in version of the Prius.This is an example of

Accepted Answer

A) organization development. 
B) organization evolution. 
C) organization change. 
D) organization implementation. 
E) organizational structure. 
A) organization development. 
B) organization evolution. 
C) organization change. 
D) organization implementation. 
E) organizational structure.

Question 5

The biggest cause of employee resistance to change is uncertainty.

Accepted Answer

A) True 
 B)False

Question 6

One of the four most common reasons for resisting change is new opportunities.

Accepted Answer

A) True 
 B)False

Question 7

The reengineering of an organization involves

Accepted Answer

A) business process change. 
B) potential major gains in service capabilities. 
C) changing all aspects of a business. 
D) the expenditure of cost and/or time. 
E) All of these choices 
A) business process change. 
B) potential major gains in service capabilities. 
C) changing all aspects of a business. 
D) the expenditure of cost and/or time. 
E) All of these choices

Question 8

The first step in the reengineering process involves

Accepted Answer

A) developing goals and a strategy for reengineering. 
B) creating a sense of urgency. 
C) recreating the organization. 
D) using top management to play a major role in the effort. 
E) unfreezing. 
A) developing goals and a strategy for reengineering. 
B) creating a sense of urgency. 
C) recreating the organization. 
D) using top management to play a major role in the effort. 
E) unfreezing.

Question 9

Which of the following would be classified under the broad heading of organization change by means of technology and operations?

Accepted Answer

A) A company that makes battery-powered flashlights decides to replace the metal cases with lighter-weight plastic ones. 
B) A manufacturer change replaces final inspections with periodic inspections. 
C) An insurance company alters the process of logging and verifying claims. 
D) A company consolidates its offices to take advantage of PC networking. 
E) All of these choices 
A) A company that makes battery-powered flashlights decides to replace the metal cases with lighter-weight plastic ones. 
B) A manufacturer change replaces final inspections with periodic inspections. 
C) An insurance company alters the process of logging and verifying claims. 
D) A company consolidates its offices to take advantage of PC networking. 
E) All of these choices

Question 10

Hurricane Irene pummeled the pumpkin crop for the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices more than doubled.Hurricane Irene created ____ change.

Accepted Answer

A) functional 
B) planned 
C) line management 
D) reactive 
E) hierarchical 
A) functional 
B) planned 
C) line management 
D) reactive 
E) hierarchical

Question 11

General Motors launched a contest for independently produced Super Bowl ads for Chevrolet.The contest is an example of a ____ change.

Accepted Answer

A) functional 
B) planned 
C) line management 
D) reactive 
E) hierarchical 
A) functional 
B) planned 
C) line management 
D) reactive 
E) hierarchical

Question 12

Activities that are designed to bring about organization change through organization design,its technology,and interrelationships with people are known as ____________________ activities.

Accepted Answer

The answer of Activities that are designed to bring about...

Question 13

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up checkout.This was an example of organization change through a change in

Accepted Answer

A) people. 
B) technology and operations. 
C) social responsibility. 
D) culture. 
E) structure and design. 
A) people. 
B) technology and operations. 
C) social responsibility. 
D) culture. 
E) structure and design.

Question 14

The manager's role as monitor is essential to which step in the comprehensive approach to change?

Accepted Answer

A) Recognizing the need for change 
B) Understanding how to implement change 
C) Setting goals for change 
D) Selecting a change technique 
E) Planning change implementation 
A) Recognizing the need for change 
B) Understanding how to implement change 
C) Setting goals for change 
D) Selecting a change technique 
E) Planning change implementation

Question 15

Which of the following statements describes a problem associated with the Lewin model of organization change?

Accepted Answer

A) It is too complicated for many people to comprehend. 
B) It fails to highlight the importance of planning change. 
C) It fails to communicate the value of change. 
D) It does not deal with reinforcing change after it has been made. 
E) It lacks operational specificity. 
A) It is too complicated for many people to comprehend. 
B) It fails to highlight the importance of planning change. 
C) It fails to communicate the value of change. 
D) It does not deal with reinforcing change after it has been made. 
E) It lacks operational specificity.

Question 16

eBay wanted to sell Skype.This represented an attempt to implement change through a change in structure and design.

Accepted Answer

A) True 
 B)False

Question 17

List and briefly describe six organization development interventions.

Accepted Answer

1. Team Building: This intervention focu

Question 18

Force-field analysis is a technique that helps managers overcome resistance to change.

Accepted Answer

A) True 
 B)False

Question 19

A force-field analysis identifies

Accepted Answer

A) management potential in existing employees. 
B) differing perceptions among future employees. 
C) differing perceptions among managers regarding structural change. 
D) factors that facilitate or hinder organization change. 
E) the appropriate span of management for an organization. 
A) management potential in existing employees. 
B) differing perceptions among future employees. 
C) differing perceptions among managers regarding structural change. 
D) factors that facilitate or hinder organization change. 
E) the appropriate span of management for an organization.

Question 20

Andrea had worked in the marketing department for 27 years.She knows the history and successes of the office better than any other employee.When change is suggested,she is reluctant because she remembers accomplishments related to the current way of doing things.As a result of ____,she is resistant to change.

Accepted Answer

A) uncertainty 
B) a high level of risk propensity 
C) threatened self-interests 
D) different perceptions 
E) feelings of loss 
A) uncertainty 
B) a high level of risk propensity 
C) threatened self-interests 
D) different perceptions 
E) feelings of loss

Exam 13: Managing Organization Change and Innovation

Which of the following exemplifies a people change that would result in an organization change?

External forces for change derive from the organization's ____________________ and ____________________ environments. or

Describe how you would react if you found out your company was bought in a hostile takeover and you do not know whether you will get fired.

Toyota added a plug in version of the Prius.This is an example of

The biggest cause of employee resistance to change is uncertainty.

One of the four most common reasons for resisting change is new opportunities.

The reengineering of an organization involves

The first step in the reengineering process involves

Which of the following would be classified under the broad heading of organization change by means of technology and operations?

Hurricane Irene pummeled the pumpkin crop for the Northeast.Wholesalers reached out to growers in the Midwest and Canada as prices more than doubled.Hurricane Irene created ____ change.

General Motors launched a contest for independently produced Super Bowl ads for Chevrolet.The contest is an example of a ____ change.

Activities that are designed to bring about organization change through organization design,its technology,and interrelationships with people are known as ____________________ activities.

Big Y,a supermarket chain,decided to remove self-service checkout lanes because they did not speed up checkout.This was an example of organization change through a change in

The manager's role as monitor is essential to which step in the comprehensive approach to change?

Which of the following statements describes a problem associated with the Lewin model of organization change?

eBay wanted to sell Skype.This represented an attempt to implement change through a change in structure and design.

List and briefly describe six organization development interventions.

Force-field analysis is a technique that helps managers overcome resistance to change.

A force-field analysis identifies

Managing and the Managers Job

Traditional and Contemporary Issues and Challenges

The Environment and Culture of Organizations

The Ethical and Social Environment

The Global Environment

The Multicultural Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing New Venture Formation and Entrepreneurship

Basic Elements of Organizing

Managing Organization Design

Managing Human Resources in Organizations

Basic Elements of Individual Behavior in Organizations

Managing Employee Motivation and Performance

Managing Leadership and Influence Processes

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Managing Operations, Quality, and Productivity

Managing Information and Information Technology

Filters

External forces for change derive from the organization's and environments. or